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  • mattachinemattachine Member Posts: 510 Arc User
    edited October 2014
    As of today I'm unable to get in to the game. It always crash when the Delta Rising screen shows up during the loading process. Blames the graphics card is unresponsive. Game worked just fine this past weekend. But then the Cryptic Error program crashes as well. So I'm not sure how I can provide any more details then this.
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    mattachine wrote: »
    As of today I'm unable to get in to the game. It always crash when the Delta Rising screen shows up during the loading process. Blames the graphics card is unresponsive. Game worked just fine this past weekend. But then the Cryptic Error program crashes as well. So I'm not sure how I can provide any more details then this.

    There's a patch coming up tomorrow, but yours sound like you might have two graphic cards and they switched.
  • lilitho25lilitho25 Member Posts: 1 Arc User
    edited October 2014
    still unable to log in crashes on loading to desktop
  • boneskthboneskth Member Posts: 52 Arc User
    edited October 2014
    lilitho25 wrote: »
    still unable to log in crashes on loading to desktop

    Have you tried tribble? The new tribble patch worked for me. That Tribble patch will be applied to the Holodeck tomorrow.
  • immortality90immortality90 Member Posts: 1 Arc User
    edited October 2014
    My problem is that the game starts and I have access to my characters, but then - when I want to log into the map - the game crashes and sends an error report
  • suavekssuaveks Member Posts: 1,736 Arc User
    edited October 2014
    It's live and it works! (for me at least) No crash on DR loading screen. I hope there won't be any other crashes later on once the server is up.
    PyKDqad.jpg
  • kemchakemcha Member Posts: 343 Arc User
    edited October 2014
    Still crashing. the patch didn't fix one mother frakking thing. Incompetent devs who can't even figure out what's causing this crash bug. WTF? This TRIBBLE has gone on for long enough.

    FIX THE LAUNCHER ALREADY.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    kemcha wrote: »
    Still crashing. the patch didn't fix one mother frakking thing. Incompetent devs who can't even figure out what's causing this crash bug. WTF? This TRIBBLE has gone on for long enough.

    FIX THE LAUNCHER ALREADY.

    damn it... sorry. It works for me
  • constantine4constantine4 Member Posts: 50 Arc User
    edited October 2014
    I'm still crashing myself to...

    using nvidia 337.88 version.

    how do i get on tribble ?
    Belgium

    Light travels faster than sound, that is why some people appear bright untill they speak.
  • spaceblahdspaceblahd Member Posts: 0 Arc User
    edited October 2014
    Ok so since this problem hasn't been fixed for a lot of people in Patch (including myself) I'm going to share a work around i've found through steam. If you use steam right click on STO in your library and go to properties. Then choose local files and click 'verify integrity of game cache'. If it's the same problem I've had it will tell you that two files are awol, then automatically download them. Launch straight after download and it will update the launcher and STO will be playable. If this doesn't fix it for everyone hopefully it will allow some to play! Good Luck
  • alexanderd12alexanderd12 Member Posts: 23 Arc User
    edited October 2014
    Yep, still crashing here, I'm afraid. Oh well, STO will have to go on the backburner for a while. It'll give me a chance to play some other games instead. Shame, I was looking forward to trying out the Guardian.
  • spaceblahdspaceblahd Member Posts: 0 Arc User
    edited October 2014
    It's worth mentioning I have to do this every time I want to log in!
  • phoenix841phoenix841 Member Posts: 487 Arc User
    edited October 2014
    I still have a crash to desktop at the cryptic splash screen.
    I'm on a Thinkpad T500 w/ATI Mobility Radeon HD 3650.

    Around the time of S8 release, the game still worked, but the graphics were significantly reduced. I had to enable half-resolution to play at a usable framerate (where usable >= 15fps).
    Right around S9 however, the game just started crashing to desktop on startup.
    This has happened ever since, and continues after today's patch.

    I'm running driver version 8.970.100.7000 (device manager), and catalyst 13.1.
    Due to a laptop with switchable graphics, I can't upgrade drivers any further.

    I do not play the game under Steam, only the original STO launcher. However every time it crashes, I've ran the verify the launcher asks me to do when loading again.

    Luckily I have a desktop at home I can still play on, however I still want to play on my laptop.
    LTS Since Beta (Jan 2010).
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    sigh... sorry guys.
  • boneskthboneskth Member Posts: 52 Arc User
    edited October 2014
    Working for me now.
  • lordinsanelordinsane Member Posts: 274 Arc User
    edited October 2014
    Ironically today's patch seems to have caused this issue for me (and crashes when trying to update Tribble).
  • alphaalias274alphaalias274 Member Posts: 13 Arc User
    edited October 2014
    It still does not work for me. I could get to the character select screen, and I was even able to load one of my characters. But when I tried to beam to ESD with my main the game crashed, and it is the same with my other characters as well. Now the game crashes whenever I try to load a character.
    And when I try to load my KDF character, which is in space above Qonos, the game crashes.

    The devs should just stick to throwing parties. That's all they're good for.
  • kemchakemcha Member Posts: 343 Arc User
    edited October 2014
    The Cryptic devs are simply incompetent. They randomly create code that makes no sense and wonder why everyone in here is blasting them for not fixing this TRIBBLE. If I didn't know any better, I'd swear that the devs deliberately create this glitches and bugs so that those who don't buy subscriptions can't play the game.

    Someone needs to nominate Star Trek Online as the worst MMO EVER played.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • cwnannwncwnannwn Member Posts: 19 Arc User
    edited October 2014
    Thought the patch might fix the random crashes to desktop but I guess that was thinking too much. Well, guess I'll hit up that other game with Star in it's title and check back to see if and when they figure out why it is happening to us, if ever.

    :confused:
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    kemcha wrote: »
    The Cryptic devs are simply incompetent. They randomly create code that makes no sense and wonder why everyone in here is blasting them for not fixing this TRIBBLE. If I didn't know any better, I'd swear that the devs deliberately create this glitches and bugs so that those who don't buy subscriptions can't play the game.

    Someone needs to nominate Star Trek Online as the worst MMO EVER played.

    It has improved. I'm talking with others who were able to play but had frame rate issues. It has improved. I know it sucks, but try tribble next time they release a patch to see if it works.
  • gitto82gitto82 Member Posts: 27 Arc User
    edited October 2014
    Hi guys sorry to hear that some people still can't get into the game not good keep the faith. I keep checking in to see what happening good luck to you all
  • rllaillieurllaillieu Member Posts: 351 Arc User
    edited October 2014
    So I've kept trying and with this new patch, I at least get to the DR loading screen. I did get to that last time, but only for a split second. Now I'm on it for about fifteen seconds. Now, maybe certain models of computers are having this issue, I wouldn't know. All I can tell you about this computer is that it's got Windows 7, Intel Core vPro (?), and it's an EliteBook 8440p (?). Now, I don't know what any of that means, but if it's effecting my gameplay, could somebody tell me a way to fix it? I also keep getting this weird 'Fatal Error' message about some driver being disconnected... Would someone be really nice and educate the technologically-challenged person here? I'm starting to scream curses in Klingon at my computer...
  • phoenix841phoenix841 Member Posts: 487 Arc User
    edited October 2014
    kemcha wrote: »
    The Cryptic devs are simply incompetent. They randomly create code that makes no sense and wonder why everyone in here is blasting them for not fixing this TRIBBLE. If I didn't know any better, I'd swear that the devs deliberately create this glitches and bugs so that those who don't buy subscriptions can't play the game.

    Someone needs to nominate Star Trek Online as the worst MMO EVER played.

    I know you're venting, but this isn't a F2P issue.
    I have a sub (LTS), and I still can't play on my laptop.

    IMO, the devs need to open up tribble to non-gold members as well.
    There's just not enough people testing before release to find all the regressions.

    I was on tribble at various times before DR, at times there were maybe 10 people (unless there was a livestream). Can't form queues when there's not enough people.
    LTS Since Beta (Jan 2010).
  • kemchakemcha Member Posts: 343 Arc User
    edited November 2014
    Cryptic really sucks. They're too busy throwing celebration parties, taking weekend vacations and leaving the rest of us screwed in the process. Thanks for TRIBBLE the game up, Crypturd.

    Yeah, that;s my new nickname for Cryptic: CRYPTURD.

    It really fits the company well, for not fixing this damn launcher problem.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • mattachinemattachine Member Posts: 510 Arc User
    edited November 2014
    If it was possible I would have attached all 4 files, but here are the newest parts of them.
    Oh and I could get in before the patch and it worked up until 10 hours ago. Now it crashes again.

    Crash.log
    141030 05:15:08 393 Client[0 P[5825492@148373 Schroedinger@Simale]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
    141030 18:21:04 271 Client[0 P[5825492@148373 Schroedinger@Simale]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
    141031 05:30:50 133 Client[0 P[888396@148373 E'Rrah@Simale]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
    141031 19:44:51 522 Client[0 P[4366065@148373 Randy@Simale]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

    Shutdown.log
    141030 05:15:08 394 Client[0 P[5825492@148373 Schroedinger@Simale]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
    141030 18:21:04 272 Client[0 P[5825492@148373 Schroedinger@Simale]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
    141031 05:30:50 134 Client[0 P[888396@148373 E'Rrah@Simale]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
    141031 19:44:51 523 Client[0 P[4366065@148373 Randy@Simale]]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()


    Error.log
    141029 04:00:21 1 [1]: Could not delete previously renamed file (dbghelp.dll.deleteme) with error 5
    141029 04:00:21 2 [1]: Shutting down from fatal error "Could not delete previously renamed file (dbghelp.dll.deleteme) with error 5"

    Debug.log
    [1027/051141:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1027/051141:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1027/051142:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1027/051142:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1027/051142:ERROR:backend_impl.cc(221)] Unable to create cache
    [1027/051200:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1028/060317:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1028/060317:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1028/060321:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1028/060321:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1028/060321:ERROR:backend_impl.cc(221)] Unable to create cache
    [1028/060408:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1029/043637:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1029/043638:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1029/043639:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1029/043639:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1029/043639:ERROR:backend_impl.cc(221)] Unable to create cache
    [1029/043701:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1029/051817:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1029/051817:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1029/051822:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1029/051822:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1029/051822:ERROR:backend_impl.cc(221)] Unable to create cache
    [1029/051852:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1029/053156:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1029/053205:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1029/053205:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1029/053205:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1029/053205:ERROR:backend_impl.cc(221)] Unable to create cache
    [1029/053230:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1030/051944:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1030/051944:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1030/051944:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1030/051944:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1030/051944:ERROR:backend_impl.cc(221)] Unable to create cache
    [1030/052003:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1030/175112:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1030/175112:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1030/175112:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1030/175112:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1030/175112:ERROR:backend_impl.cc(221)] Unable to create cache
    [1030/175129:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1031/043955:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1031/043955:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1031/043955:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1031/043955:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1031/043955:ERROR:backend_impl.cc(221)] Unable to create cache
    [1031/044031:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1031/185543:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1031/185544:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1031/185544:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1031/185544:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1031/185544:ERROR:backend_impl.cc(221)] Unable to create cache
    [1031/185618:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
    [1101/061205:WARNING:dns_config_service_win.cc(520)] Failed to read DnsHosts.
    [1101/061205:ERROR:backend_impl.cc(2083)] Corrupt Index file
    [1101/061206:ERROR:cache_util_win.cc(43)] Unable to move the cache: 0
    [1101/061206:ERROR:backend_impl.cc(134)] Unable to move cache folder C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\cef_cache to C:\Program Files (x86)\Cryptic Studios\Star Trek Online\Live\old_cef_cache_000
    [1101/061206:ERROR:backend_impl.cc(221)] Unable to create cache
    [1101/061227:INFO:CONSOLE(0)] "Select shard: 4," source: http://launcher.startrekonline.com/static/all/js/api.js(96)
  • anyonkaanyonka Member Posts: 120 Arc User
    edited November 2014
    The patch fixed things for me, I just hoping they'll fix it soon for other and not go back to square 1.


    Edit: Or not, as the case may be. I think I Jinxed it. (literally crashed just after I posted)
  • kemchakemcha Member Posts: 343 Arc User
    edited November 2014
    Because Cryptic sucks. How is it that every major patch causes this launcher crash problem? Because of incompetent devs who can't stop TRIBBLE with the launcher. Worse yet? The christmas event is about to start and we're gonna get screwed out of that as well. We're already screwed out of the dilithium event, we're screwed out of the mirror invasion event.

    Thanks a lot, Cryptic, for this major Frak UP.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • drewgreendrewgreen Member Posts: 0 Arc User
    edited November 2014
    I was able to get back into game by setting the launcher to run in Windows XP (Service Pack 3) compatibility mode, don't know if that will be any help for anyone still unable to play.
  • johnniemesojohnniemeso Member Posts: 65 Arc User
    edited November 2014
    Hi guys I have been getting this error since the Delta crashing patch a few weeks ago. Every time it gets to the "Delta Rising" splash screen when it loads it crashes graphics card and even my browser loses the lame graphics effects like the buttons and stuff. I have not been able to get in game

    Graphics cards - Geforce 210. using windows 7. up to date with patches. I also upgraded to latest driver today on the NVidia website
    I admit it is a cheap card, but the card worked perfectly fine before DR

    The message is here
    "Fatal Error: Direct3d driver returned error code.
    (DXGI_Error_device_removed) while checking sync query.

    Technical Details: Sync Query 9 0x19b0d680 GetData == 0x887a0005 0 NF 601
    D3d Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006"


    Some of the numbers in the sync query change each time

    Also the check error thing does nothing


    I have had this message on rare occasions in the past. but in the past was always fixed on restart.
  • xfire00712xfire00712 Member Posts: 2 Arc User
    edited November 2014
    Hi guys I have been getting this error since the Delta crashing patch a few weeks ago. Every time it gets to the "Delta Rising" splash screen when it loads it crashes graphics card and even my browser loses the lame graphics effects like the buttons and stuff. I have not been able to get in game

    Graphics cards - Geforce 210. using windows 7. up to date with patches. I also upgraded to latest driver today on the NVidia website
    I admit it is a cheap card, but the card worked perfectly fine before DR

    The message is here
    "Fatal Error: Direct3d driver returned error code.
    (DXGI_Error_device_removed) while checking sync query.

    Technical Details: Sync Query 9 0x19b0d680 GetData == 0x887a0005 0 NF 601
    D3d Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006"


    Some of the numbers in the sync query change each time

    Also the check error thing does nothing


    I have had this message on rare occasions in the past. but in the past was always fixed on restart.

    Well, I have same problem as you are... The latest patch is causing my video card to become CTD... The driver of Nvidia is latest updated of 320.52 version for Gforce GT 230m on my laptop... I believe that Crytic development team may cause the scripts to force the video card driver crashed to desktop after loading the ""Delta Rising" screen... Before the patch of Delta Rising, I play well... After patch, crashing has happened a lot... I cannot play... I've reported to Crytic Development team several times... I guess they are looking into it or not...
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