I demand an explanation from the Community managers, devs, or whoever is in charge WHY they did not give a HEADS UP to no longer being able to purchase Zen through Steam.
This is idiotic ,and another nail in the coffin for the game.
If its a bug, i demand attention to it now, because i am trying to PAY FOR A SERVICE from you, and this is POOR, REALLY poor customer service.
I would like Acknowledgment anyway that the team is working on this.
For me to be able to NOT spend my money how and the way i have been for so long may just put the nail in the coffin for me and make me stop playing. This is Ridiculous. You gave ZERO warning.
No warning made me WASTE 25 dollars, i will NOT use Arc for the game, or to purchase Zen. Not without a formal WARNING that you are stopping steam services.
I demand an explanation from the Community managers, devs, or whoever is in charge WHY they did not give a HEADS UP to no longer being able to purchase Zen through Steam.
This is idiotic ,and another nail in the coffin for the game.
If its a bug, i demand attention to it now, because i am trying to PAY FOR A SERVICE from you, and this is POOR, REALLY poor customer service.
I would like Acknowledgment anyway that the team is working on this.
For me to be able to NOT spend my money how and the way i have been for so long may just put the nail in the coffin for me and make me stop playing. This is Ridiculous. You gave ZERO warning.
No warning made me WASTE 25 dollars, i will NOT use Arc for the game, or to purchase Zen. Not without a formal WARNING that you are stopping steam services.
Address the issue please.
I was talking to someone yesterday, who was having the exact same problem.
The Steam interface with PW goes down several times a year. A quick search through the C-Store section of the forum will turn up several threads similar to this one from over the years. Every instance that I am aware of required Steam to make an adjustment on their side. You might want to contact Steam as well as filing a Support Ticket with PW.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
The Steam Page should be fixed now and ZEN should now again be purchasable from the page.
Enjoy everyone!
And thank you for your patience
~CaptainSmirk
CaptainSmirk, purchasing Zen through Steam has been disabled since Steam forced users in Japan (and perhaps other countries?) to use local currency instead of US$, back in August. I have no option to switch currency back to US$ in Steam.
The Steam overlay is working. However, when I attempt to buy Zen with the Steam wallet, I am not shown any prices. All I see is a blank dialog.
I have put in a support ticket with Steam. They said it is an issue with the game, not Steam.
I have put in a support ticket with PWE. They said they would look into it. That was late August.
Please enable support for Steam purchases in currencies other than US$.
CaptainSmirk, purchasing Zen through Steam has been disabled since Steam forced users in Japan (and perhaps other countries?) to use local currency instead of US$, back in August. I have no option to switch currency back to US$ in Steam.
The Steam overlay is working. However, when I attempt to buy Zen with the Steam wallet, I am not shown any prices. All I see is a blank dialog.
I have put in a support ticket with Steam. They said it is an issue with the game, not Steam.
I have put in a support ticket with PWE. They said they would look into it. That was late August.
Please enable support for Steam purchases in currencies other than US$.
Got the blank page here to in canada following the steam switch in canadian dolars
Ubroc del d'Iremdi , Keval , 1of3 Processor of Bimatrix 121 , Tuff 1th Trader of the Ferengi Lobi-Reaquisition
I have that same problem Canadian dollars here as well. I have not been able to use my steam wallet funds since Oct 17 2014. This is so annoying I have real money that PWE would think they would want and I cannot spend it. The longer I am not able the less chance I will spend money in the future. And given from what I have been reading this game is loosing a lot of people as it is due to this nerf of a expansion. Every player matters and many are leaving.
Select your payment method i.e. Paypal, Visa, etc. and then you'll be asked to select how much you wat to buy.
$200.00 20,000 + 1,300
$100.00 10,000 + 600
$50.00 5,000 + 300
$30.00 3,000
$20.00 2,000
$10.00 1,000
$5.00 500
If you don't want to navigate thru Arc you can bookmark the links I provided and go straight to the "Charge Your Zen" webpage.
You also have the option of buying a prepaid PWE card from one of your local stores.
That's a total of 4 different options provided by Cryptic/PWE that you can use to buy Zen if one happens to be not working.
Steam
Arc
PWE Charge Zen web page
Prepaid Zen card
So we really have no excuse for blaming Cryptic/PWE if we refuse to use one of the other available purchasing options.
None of these options allow me to use the already spent money from Steam. I am not spending more when perfectly good money is already there to be used. If you have unending pockets of money then power to you but this is not acceptable.
The point is there is no excuse for Cryptic / PWE to not fix a problem that is stopping me from using my current steam money.
Comments
I was talking to someone yesterday, who was having the exact same problem.
Also, upon checking, my steam wallet still has 12 bucks in it, huzzah!
Sent this on to the team for investigation.
This is not working as intended, this is something we are looking attempting to correct.
Thanks for the reports and for your patience everyone!
I will update with more info as we get it.
~CaptainSmirk
2) Can I Haz Ur Stuffs?
Enjoy everyone!
And thank you for your patience
~CaptainSmirk
Sarah Knightly - Co-leader; Frontier Explorers - U.S.S. Witchblade
Rias Gremory - Leader; Frontier Marauders - I.K.S. B'ullwinkle
CaptainSmirk, purchasing Zen through Steam has been disabled since Steam forced users in Japan (and perhaps other countries?) to use local currency instead of US$, back in August. I have no option to switch currency back to US$ in Steam.
The Steam overlay is working. However, when I attempt to buy Zen with the Steam wallet, I am not shown any prices. All I see is a blank dialog.
I have put in a support ticket with Steam. They said it is an issue with the game, not Steam.
I have put in a support ticket with PWE. They said they would look into it. That was late August.
Please enable support for Steam purchases in currencies other than US$.
Got the blank page here to in canada following the steam switch in canadian dolars
The system may have just had a temporary hiccup. Chillax and wait a bit.
thank you:)
11 october 2014 Steam payment STILL don't work
What would Cryptic/PWE want with your gaseous form water? I'm pretty sure they have their own already.
Thanks, but it's been about 2 months. I don't think that's a "temporary hiccup."
PWE? Cryptic? Please respond.
I said I had contacted Steam and they said it was an issue with PWE/Cryptic.
You don't seem to have the credentials of either a Steam or a PWE representative, so I will take what I was told by Steam as fact.
If you can prove you are a representative of either, then please do so.
There are different ways to buy Zen. If one doesn't work, try another. Then take a chill pill and cool it.
14 octber 18h30 (east) buy zen button still get the blank screen
(by the way canadian dolars here)
for at least 5 start day....
None of these options allow me to use the already spent money from Steam. I am not spending more when perfectly good money is already there to be used. If you have unending pockets of money then power to you but this is not acceptable.
The point is there is no excuse for Cryptic / PWE to not fix a problem that is stopping me from using my current steam money.