The expectation that a product will be delivered without broken features is not unreasonable, it is business.
No, that's called a support/ maintenance period. No product can be released without bugs and issues cropping up. Even the most reliable software will still have issues crop up.
And...
Not all issues are software related. Some are hardware. Are you telling me that there is no reason to assume that technology will fail? It does happen.
I'm sure that Perfect World is very appreciative of your business and support. So appreciative, in fact, that they are using the money that you've paid them to pay for infrastructure and personnel to address and fix the issue as soon as possible. How about you allow them that instead of flaming them?
We are looking at a time fluctuation that occurred around 11AM PDT today that resulted in the Holodeck server problems. We will update you shortly in regards to a fix.
Would this be the first salvo in the Temporal Cold War?
Then some of you need to read the terms of service before you PAY for something because complaining about something thats clearly outlined in the contract (outages) just seems annoying to most common sensed people. Besides, its been down for what? A few hours.
The universe will not collapse for anyone.. even you .. if you don't get to play STO for half a day. Even if we were still paying a subscription for this and shelling out 15$ a month several hours only translates to a few cents. I know I have dropped way way more to play arcade games for way way less time.
A good IT customer service rep will never give an ETA, know why? Cause computers are enigmas.. TRIBBLE breaks for no reason and sorting through hardware/software can sometimes be the most confounding and frustrating roaring pain in the A&& in the world, and if you tell someone "We should have it back up in an hour", and you don't .. they will only complain that much more. There for we get the ever omnipresent SOON.
STO Member since February 2009. I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born! Forever a STO Veteran-Minion
Give the devs a break guys and gals. They are keeping us reasonably well informed and this is obviously a big problem they are giving up their own Saturdays for.
I've done my fair share of Dev bashing in the past but I seriously think some people on here need to be less selfish and more patient.
Exactly.
This is all any one of us should expect. Communication to the customer on when the problem will be fixed. Anything else is not constructive.
No, that's called a support/ maintenance period. No product can be released without bugs and issues cropping up. Even the most reliable software will still have issues crop up.
And...
Not all issues are software related. Some are hardware. Are you telling me that there is no reason to assume that technology will fail? It does happen.
I'm sure that Perfect World is very appreciative of your business and support. So appreciative, in fact, that they are using the money that you've paid them to pay for infrastructure and personnel to address and fix the issue as soon as possible. How about you allow them that instead of flaming them?
Your infallible argument has slain me, sir. I lay broken on the rocks.
Then some of you need to read the terms of service before you PAY for something because complaining about something thats clearly outlined in the contract (outages) just seems annoying to most common sensed people. Besides, its been down for what? A few hours.
The universe will not collapse for anyone.. even you .. if you don't get to play STO for half a day. Even if we were still paying a subscription for this and shelling out 15$ a month several hours only translates to a few cents. I know I have dropped way way more to play arcade games for way way less time.
A good IT customer service rep will never give an ETA, know why? Cause computers are enigmas.. TRIBBLE breaks for no reason and sorting through hardware/software can sometimes be the most confounding and frustrating roaring pain in the A&& in the world, and if you tell someone "We should have it back up in an hour", and you don't .. they will only complain that much more. There for we get the ever omnipresent SOON.
Exactly.
Any complaining about things out of your control is a waste of energy. PWE is doing what they can. Thats all you can ever expect from them.
We are currently aware of the server login issue that players are facing. We have our engineering team on it. I will keep you updated with more information regarding the status as I receive it.
~LaughingTrendy
UPDATE
We are looking at a time fluctuation that occurred around 11AM PDT today that resulted in the Holodeck server problems. We will update you shortly in regards to a fix.
UPDATE
I'm still monitoring solutions from our engineering team. We're currently running checks on everything, looking over Holodeck.
UPDATE
We are currently doing a sweep check on the Holodeck before we can bring it up online! More information soon!
I will attempt to interpret cryptic slang
Captains!
We are currently aware of the server login issue that players are facing. We have our engineering team on it. I will keep you updated with more information regarding the status as I receive it.
Uh oh someone spilt a slushee on the server again :eek:
UPDATE
We are looking at a time fluctuation that occurred around 11AM PDT today that resulted in the Holodeck server problems. We will update you shortly in regards to a fix.
OMG OMG IT JUST BLEW UP!!! its on fire people are running around screaming geko is in the middle of the floor in the fetal position sucking his thumb , the flames are pretty i even made the update in red since....oooh pretty flames :cool:
UPDATE
I'm still monitoring solutions from our engineering team. We're currently running checks on everything, looking over Holodeck.
Ive hidden in a safe room with a nice video monitoring system so i wont get hurt while everyone has gone mad....MAD I SAY!!!
I will check on everyone when things calm down i will come out of my safe room with a broom and my rambo headband....i look so cool:cool:
UPDATE
We are currently doing a sweep check on the Holodeck before we can bring it up online! More information soon!
Ok things have calmed down i making people clean up thier messes youd be surprised they are like a bunch of toddlers so messy.
oh and were still trying to calm geko down he is still sucking his thumb.....he looks like he is enjoying himself i say we leave him
We are currently aware of the server login issue that players are facing. We have our engineering team on it. I will keep you updated with more information regarding the status as I receive it.
~LaughingTrendy
UPDATE
Holodeck is now back online! Welcome back, Captains!
Not for me it isn't, I keep timing out trying to connect....
You have been blocked from following this account at the request of the user.
so this is the way how cryptic is treating players
and by threating them with ban even permanent one
if they dont shup up
Finally! it's back up! Sorry for making it go down :P I promise I won't change factions anymore
Or maybe it was the screaming four year old that's been here all afternoon and just left...
Anyway, back to gaming!
As annoying as these random crashes are...We must stop and think. This game is extremely popular, Meaning the server sometimes will be over whelmed, now that being said, PWE as a company should Upgrade there servers....I am whiling to provide my Superior Tech upgrades if required *troll face* But seriously. People must understand that technology does fail...Look at your own PC's they have there moments. IT can be the most updated in the world yet will have a crash or some such issue.
By no means am I saying this is acceptable or not annoying. I am just simply saying that things happen. In regards to crashes at lauch of major updates....There would be something wrong if they didn't occur. The current content needs to adapt to the added content, which on tribble cannot be fully fixed due to the much lower player base on that server. It isn't until launch on holodeck do the devs and techies no what bugs will appear etc etc. So the best thing to do is be patient. Things happen, but in the end it comes back up and they fix things.
Comments
No, that's called a support/ maintenance period. No product can be released without bugs and issues cropping up. Even the most reliable software will still have issues crop up.
And...
Not all issues are software related. Some are hardware. Are you telling me that there is no reason to assume that technology will fail? It does happen.
I'm sure that Perfect World is very appreciative of your business and support. So appreciative, in fact, that they are using the money that you've paid them to pay for infrastructure and personnel to address and fix the issue as soon as possible. How about you allow them that instead of flaming them?
Here you go: http://www.youtube.com/watch?v=r4-rYlw1rRI
And for this sh... I should buy a Delta Rising pack? hahaha forget it Cryptic!
Would this be the first salvo in the Temporal Cold War?
kudos dude, well said
:cool:
I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
Forever a STO Veteran-Minion
Exactly.
This is all any one of us should expect. Communication to the customer on when the problem will be fixed. Anything else is not constructive.
Thanks Trendy. Live long and bacon.
Your infallible argument has slain me, sir. I lay broken on the rocks.
Exactly.
Any complaining about things out of your control is a waste of energy. PWE is doing what they can. Thats all you can ever expect from them.
I will attempt to interpret cryptic slang
Uh oh someone spilt a slushee on the server again :eek:
OMG OMG IT JUST BLEW UP!!! its on fire people are running around screaming geko is in the middle of the floor in the fetal position sucking his thumb , the flames are pretty i even made the update in red since....oooh pretty flames :cool:
Ive hidden in a safe room with a nice video monitoring system so i wont get hurt while everyone has gone mad....MAD I SAY!!!
I will check on everyone when things calm down i will come out of my safe room with a broom and my rambo headband....i look so cool:cool:
Ok things have calmed down i making people clean up thier messes youd be surprised they are like a bunch of toddlers so messy.
oh and were still trying to calm geko down he is still sucking his thumb.....he looks like he is enjoying himself i say we leave him
Ok hope this interpretation helps
EVIL tribbles? *pinky to mouth*
Thanks trendy!
It's not a big deal. The more attention they pay to minor problems, the smoother things will be in the long run.
Y'all be patient.
just one question
why are you ignoring my messages
and on side note i still cant log in
so this is the way how cryptic is treating players
and by threating them with ban even permanent one
if they dont shup up
Yup, I had just got RA(40), now I am back to 37 and mission progress has to be done again.
Cant be bothered, going to bed.
NCC 95170 USS ARTEMIS
"Audentes fortuna iuvat"
(Virgil, Aeneid X, 284)
[SIGPIC][/SIGPIC]
Or maybe it was the screaming four year old that's been here all afternoon and just left...
Anyway, back to gaming!
NCC 95170 USS ARTEMIS
"Audentes fortuna iuvat"
(Virgil, Aeneid X, 284)
[SIGPIC][/SIGPIC]
By no means am I saying this is acceptable or not annoying. I am just simply saying that things happen. In regards to crashes at lauch of major updates....There would be something wrong if they didn't occur. The current content needs to adapt to the added content, which on tribble cannot be fully fixed due to the much lower player base on that server. It isn't until launch on holodeck do the devs and techies no what bugs will appear etc etc. So the best thing to do is be patient. Things happen, but in the end it comes back up and they fix things.
I dont understand why people dont get this.