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Support Problem

heffernan3heffernan3 Member Posts: 60 Arc User
edited July 2014 in The Academy
Hello, i have a urgent support problem ingame and submitted a ticket ingame.


1) does anyone know how often he support works online?

2= does anyone know how reliable they are in solving probles or restoring stuff accidentally made by a problem?
Post edited by heffernan3 on

Comments

  • brazen1acebrazen1ace Member Posts: 159
    edited July 2014
    Well it would help to know what your issue is. But generally they have been pretty good about responding to my requests for help. Maybe a few days before I get a reply from an actual human being. But with the update out they might be a bit backed up.
  • heffernan3heffernan3 Member Posts: 60 Arc User
    edited July 2014
    i did a fatal mistake wich is i hope people agree also partly there own fault for having 2 almost exactly same named items, i started a request for Adaptive MACO Deflector Dish, and noticed i need the NORMAL one... when i already put in 900 marks and 5k dilithium....
  • mightybobcncmightybobcnc Member Posts: 3,354 Arc User
    edited July 2014
    You're SOL on that one. Support will not swap items for your own mistakes. (In fact I believe they don't even have the editing tools necessary to do that anyway even if they took pity on us.)
    Joined January 2009
    Finger wrote:
    Nitpicking is a time-honored tradition of science fiction. Asking your readers not to worry about the "little things" is like asking a dog not to sniff at people's crotches. If there's something that appears to violate natural laws, then you can expect someone's going to point it out. That's just the way things are.
  • dahminusdahminus Member Posts: 0 Arc User
    edited July 2014
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~Askray
    Chive on and prosper, eh?

    My PvE/PvP hybrid skill tree
  • heffernan3heffernan3 Member Posts: 60 Arc User
    edited July 2014
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~Askray
  • askrayaskray Member Posts: 3,329 Arc User
    edited July 2014
    Thread closed. Insulting people, PWE or cryptic doesn't help your cause and only gets your threads closed.

    /Closed
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
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This discussion has been closed.