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Forums > Home› The Foundry for Star Trek Online› The Foundry for Star Trek Online - Bug Reports

Foundry up or Down?

tyne123tyne123 Member Posts: 36 Arc User
edited November 2023 in The Foundry for Star Trek Online - Bug Reports
I have been waiting patiently for a since April . As I try and Load/Edit a foundry mission it, I get 'Waiting for Foundry to start up an patching Foundry assets'
After 60 minutes or more the game logs me out due to inactivity. This can not be cancelled and reading that someone was Editing today leaves me to wonder if something else is up.

I'm not the only person who this is happen to. Any help if the Foundry is down or up. I was aware the found was down in April but reading those post said it was up on the 30th of April. It's now the 20th May, and me and a few friends are still unable to create in the Foundry!!!
Post edited by baddmoonrizin on

Comments

  • thegreendragoon1thegreendragoon1 Member Posts: 1,872 Arc User
    edited May 2014
    I can tell you the Foundry is up right now, and working for most of us.. It sounds like you're having network issues. Have you tried disabling "On Demand Patching?" It's in the launcher options.
  • tyne123tyne123 Member Posts: 36 Arc User
    edited May 2014
    Network is completely fine. Could actually edit prior to Season 9. On Demand is turned off.

    As are the fleet mates. who are having the same issue.
    We all thought Foundry was down until I saw a Foundry bug report while in Foundry today!


    Edit: Also there is no firewall, nothing being blocked. Fastest network, no lag inside STO itself! Nadda zippo zilzch! If it was just me then yes it would be a network Issue. However I mentioned others are experiencing the same thing. And all believe Foundry to be Down currently!

    So it's up that's good to know, then there is an unknown issue experience some people then.
  • thegreendragoon1thegreendragoon1 Member Posts: 1,872 Arc User
    edited May 2014
    So it may be you have a bad cache thats interfering with the patch. Try going into your STO install directory in the Star Trek Online\Live\cache folder and remove the hogg files there. See if that clears it up.
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited May 2014
    Try greendragoon's suggestion about the hogg files and let me know if that works.
    STO QA Team
  • tyne123tyne123 Member Posts: 36 Arc User
    edited May 2014
    This did not help one bit either! Another hour watching the same message!

    Ok so I could edit prior to Season 9, and after Season 9 nothing! I'm tired of having to use other peoples poorly designed KDF Fondry Missions!


    Edit:- Just a wildcard maybe the unable to load into Foundry missions and the Crashes whilst in Foundry, are related. There people who can't log into it just like myself. However whilst I'm trying to Load Foundry each Hour I'm not in game to bring them here to testify!

    Re Edit:- I've been trying to do a KDF Mission all Day which won't fully Load. However when I Load Edit a Starfleet Mission. It goes in very quickly. While i'm waiting for KDF to load for an hour before being booted back to log in.
  • drogyn1701drogyn1701 Member Posts: 3,606 Media Corps
    edited May 2014
    Perhaps there is something wrong with that KDF mission. Why don't you post the title and ST-code for Crypticfrost.
    The Foundry Roundtable live Saturdays at 7:30PM EST/4:30PM PST on twitch.tv/thefoundryroundtable
  • drowlaindrowlain Member Posts: 0 Arc User
    edited June 2014
    Hello folks,

    I noticed i am not the only one who cant load the foundry has anyone found a reliable solution?

    Note: some solutions i read when i googled it refered to files or directories i dont have on steam.
    i.e. \Star Trek Online\Star Trek Online\Live\data

    Theres no such folder theres a \localdata folder there but no Data folder.

    Can someone please find a reliable fix. I'm open to anything.

    I even tried loading in Arc and same hang on loading the Foundry
  • thegreendragoon1thegreendragoon1 Member Posts: 1,872 Arc User
    edited June 2014
    For Steam users, the folder is located here:

    C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\Star Trek Online\Live\cache
  • drowlaindrowlain Member Posts: 0 Arc User
    edited June 2014
    thegreendragoon1 wrote: »
    For Steam users, the folder is located here:

    C:\Program Files (x86)\Steam\SteamApps\common\Star Trek Online\Star Trek Online\Live\cache


    thanks that was helpful and it turned out another forum post recommended that i thought they were seperate fixes. and no deleting ur cached hogg files does nothing :_(
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited June 2014
    I've actually got this issue affecting my personal account.

    I've notified the appropriate people.

    drowlain, can I get your @handle?
    STO QA Team
  • drowlaindrowlain Member Posts: 0 Arc User
    edited June 2014
    crypticfrost wrote: »
    I've actually got this issue affecting my personal account.

    I've notified the appropriate people.

    drowlain, can I get your @handle?

    @soviet


    im also game for any troubleshooting you need me to try if it helps me and others.

    thanks forreplying :)
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited July 2014
    I was just switching characters and noticed the Foundry is down. Hopefully will be back up by this afternoon.
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited July 2014
    azurianstar wrote: »
    I was just switching characters and noticed the Foundry is down. Hopefully will be back up by this afternoon.

    We had to shut down editing last night as there was nasty reoccurring crash affecting the Foundry's data management system. They're working on getting that fixed so we can get Foundry editing back up and running.
    STO QA Team
  • castsbugccastsbugc Member Posts: 830 Arc User
    edited July 2014
    Thanks for the update, wish someone coulda said something in the forums last night mind you :)

    But better to know there was an issue and that its being looked at...unless this is all a clandestine cover for season 9.5 stuff ;)
  • thegreendragoon1thegreendragoon1 Member Posts: 1,872 Arc User
    edited July 2014
    Thanks for the update, Frost. Hope they can track down the cause quickly.
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited July 2014
    crypticfrost wrote: »
    We had to shut down editing last night as there was nasty reoccurring crash affecting the Foundry's data management system. They're working on getting that fixed so we can get Foundry editing back up and running.

    Any word on an ETA? :confused:
  • stoutesstoutes Member Posts: 4,219 Arc User
    edited July 2014
    azurianstar wrote: »
    Any word on an ETA? :confused:
    ETA seems to be on a coffee break, still.
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • voporakvoporak Member Posts: 5,621 Arc User
    edited July 2014
    What's really frustrating for me, is that I was just ready to build a new collaboration mission between me and Ashkrik.

    Okay so I only thought it up last night, but I have the story all ready to go!
    I ask nothing but that you remember me.
  • nickcastletonnickcastleton Member Posts: 1,212 Arc User
    edited July 2014
    ah, i am so close to finishing my first mission, any word on a ETA?
    0bzJyzP.gif





    "It appears we have lost our sex appeal, captain."- Tuvok
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited July 2014
    Current ETA is Thursday (7/10) morning, barring any unforeseen complications.
    STO QA Team
  • castsbugccastsbugc Member Posts: 830 Arc User
    edited July 2014
    I assume after maintenance then :)
  • thegreendragoon1thegreendragoon1 Member Posts: 1,872 Arc User
    edited July 2014
    crypticfrost wrote: »
    Current ETA is Thursday (7/10) morning, barring any unforeseen complications.

    If I may ask, did you guys figure out what was causing the crashes?
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited July 2014
    crypticfrost wrote: »
    Current ETA is Thursday (7/10) morning, barring any unforeseen complications.

    Good to hear!

    At least it gave me an excuse to grind a bit more on Risa and getting all 11 swimsuits on my female character and doing some Borg Storyline content that I didn't do yet on my KDF characters.

    thegreendragoon1 wrote: »
    If I may ask, did you guys figure out what was causing the crashes?

    Hampster died. :P
  • rogueeenterpriserogueeenterprise Member Posts: 299 Arc User
    edited July 2014
    Check the patch notes: http://sto-forum.perfectworld.com/showthread.php?p=17905271#post17905271

    Due to come back during/immediately after maintenance.
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited July 2014
    thegreendragoon1 wrote: »
    If I may ask, did you guys figure out what was causing the crashes?

    Yes the programmers figured out what was going on and put a fix in for today's restart. As I understand it, it was a code error that just didn't show until recently when a variety of factors occurred and the stars were right to cause the crash to happen. :)

    I'm far from fluent in Programmer, so that's the best I could parse out of the explanatory emails.
    STO QA Team
  • castsbugccastsbugc Member Posts: 830 Arc User
    edited July 2014
    easier explanation
    Greendragoon put that blasted MIDAS array into the game testing part 2 and it killed something
  • thegreendragoon1thegreendragoon1 Member Posts: 1,872 Arc User
    edited July 2014
    crypticfrost wrote: »
    Yes the programmers figured out what was going on and put a fix in for today's restart. As I understand it, it was a code error that just didn't show until recently when a variety of factors occurred and the stars were right to cause the crash to happen. :)

    I'm far from fluent in Programmer, so that's the best I could parse out of the explanatory emails.

    Thanks for the explanation. Makes sense. I find this stuff fascinating. :)
  • drowlaindrowlain Member Posts: 0 Arc User
    edited August 2014
    crypticfrost wrote: »
    Yes the programmers figured out what was going on and put a fix in for today's restart. As I understand it, it was a code error that just didn't show until recently when a variety of factors occurred and the stars were right to cause the crash to happen. :)

    I'm far from fluent in Programmer, so that's the best I could parse out of the explanatory emails.

    And yet the problem still persists. it just hangs. same as before. :(
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited August 2014
    Well, I'm glad that I'm not the only one having this issue. I've not been able to access the foundry at all since I came back. It just sits there saying "waiting for server to start up and patch".
  • drowlaindrowlain Member Posts: 0 Arc User
    edited November 2014
    Bumping this as i tried recently (today) to load it up and i tried deleting my character, also tried deleting my missions.


    no amount of anything will allow the foundry to connect.


    ANyone have any other solutions? anyone? bueller? bueller?
This discussion has been closed.