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Forums > Home› Star Trek Online General Discussion

Server down? (no - also, regional ISP resolved their issue, so you can get in again)

1…468910

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  • sig442sig442 Member Posts: 26 Arc User
    edited March 2014
    Well doing a tracert in CMD, it is NOT in my country where the problem is. but beyond that.

    CMD screenshot

    It seems to hang itself AFTER this ISP location:

    ISP near Bern

    All routes differ however, each route takes a different route set and each differs.

    So, apolagies to Cryptic. But I have a feeling my frustrations about this incident plus the past days of problems can justify Cryptic being pointed at. Just hate to see my day being ruined by problems like these, the few days I can actually game I preffer to game instead of doing someones job for them.
  • nlearthlychief86nlearthlychief86 Member Posts: 34 Arc User
    edited March 2014
    looks like whe euro players are screwed over. myabe they took the connection of to get the usa guys more time one it because last two times it affected them the most!

    Would be nasty if so
  • jacqueline3752jacqueline3752 Member Posts: 0 Arc User
    edited March 2014
    oem cryptic laucher is trying to update, but after 5 time
    Unable to establish connection to Patch Server. Please check your internet connection. If problems persist, please contact Technical Support

    hey cctv they are working on the problem :D
  • javo2212javo2212 Member Posts: 1 Arc User
    edited March 2014
    Do we get compensation time for the mirror event? I already lost a few days and was running tight, but would've made it if I could log on today.
  • caramba3caramba3 Member Posts: 47 Arc User
    edited March 2014
    Lol

    node: atlas.cogentco.com

    Some People and the cryptic game in 2011 have with the same problem and older games from 2007.

    Search on internet, Google it.

    Node is located in the North America.

    So the problem for EU is not in the EU but part Of the USA. So they have to fixed at There end.
  • sig442sig442 Member Posts: 26 Arc User
    edited March 2014
    Odd, that stostatus website is located in the USA, yet it still shows servers are offline. Now I do not know how this website gets their information, but it is at least 'odd' that only the EU seems to have problems while this site being non-EU also shows there is something going on. Anyone know the details on this perhaps?
  • caramba3caramba3 Member Posts: 47 Arc User
    edited March 2014
    javo2212 wrote: »
    Do we get compensation time for the mirror event? I already lost a few days and was running tight, but would've made it if I could log on today.

    They have extended it too 7 april
  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    sig442 wrote: »
    Odd, that stostatus website is located in the USA, yet it still shows servers are offline. Now I do not know how this website gets their information, but it is at least 'odd' that only the EU seems to have problems while this site being non-EU also shows there is something going on. Anyone know the details on this perhaps?

    Everytime I've gone to that website it always says it's down so I stopped paying attention to it.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • captainkenny1captainkenny1 Member Posts: 326 Arc User
    edited March 2014
    sig442 wrote: »
    Odd, that stostatus website is located in the USA, yet it still shows servers are offline. Now I do not know how this website gets their information, but it is at least 'odd' that only the EU seems to have problems while this site being non-EU also shows there is something going on. Anyone know the details on this perhaps?

    STO Game server: DOWN
    STO Patchserver: DOWN
    STO Controller: DOWN
    STO Account Server: DOWN
    STO ErrorTracker: DOWN
  • xbalankexbalanke Member Posts: 64 Arc User
    edited March 2014
    having the issue as well.. still using the old launcher and it won't even start because it can't reach the patch servers, so the "mirror" idea s not an option..

    i manage an irc chat network and we also had connectivity issues between our main US hub in Chicago and some of the servers located in europe, so it's not just STO that s affected.. but since I can control the way it links & routes traffic we managed to work around it by using a route that doesn't go through that faulty node.. just wish i could get the launcher to start, then maybe i could configure a proxy using a different route..

    for a routing issue this big, i'd have expected them to have ifixed it by now, or at least divert traffic away from that node/route.. :(
  • sebastiaanb007sebastiaanb007 Member Posts: 29 Arc User
    edited March 2014
    There goes anohter mirror event day thanks cryptic, o great arkfly the all power mod is on again
    Picard: "The economics of the future is somewhat different. You see, money doesn't exist in the 24th century... The acquisition of wealth is no longer the driving force in our lives. We work to better ourselves and the rest of Humanity.
    TELL THAT TO CRYPTIC
  • captainkenny1captainkenny1 Member Posts: 326 Arc User
    edited March 2014
    xbalanke wrote: »
    having the issue as well.. still using the old launcher and it won't even start because it can't reach the patch servers, so the "mirror" idea s not an option..

    i manage an irc chat network and we also had connectivity issues between our main US hub in Chicago and some of the servers located in europe, so it's not just STO that s affected.. but since I can control the way it links & routes traffic we managed to work around it by using a route that doesn't go through that faulty node.. just wish i could get the launcher to start, then maybe i could configure a proxy using a different route..

    for a routing issue this big, i'd have expected them to have ifixed it by now, or at least divert traffic away from that node/route.. :(

    YOU! Make us go forward, you fix things :)
  • phalanx01phalanx01 Member Posts: 360 Arc User
    edited March 2014
    Still down, any word yet on what's going on? I'd like to log in and play now, it's been over 4 hours...
  • feromonicaferomonica Member Posts: 7 Arc User
    edited March 2014
    Omg, this is taking forever... :confused:
  • stocaptaindatastocaptaindata Member Posts: 0 Arc User
    edited March 2014
    Welcome to buggy online. I haven't bought any zen for the last year because they fail to make the bugs go away. The interface is screwed, the e-mail system sucks, the fleet and friends section is nuts. This is a game from the 80's. I'm out when Star Citizen comes out.
  • jonsillsjonsills Member Posts: 10,475 Arc User
    edited March 2014
    sig442 wrote: »
    So, apolagies to Cryptic. But I have a feeling my frustrations about this incident plus the past days of problems can justify Cryptic being pointed at.
    My car won't start. Since I was mad at my dog yesterday and three days ago, clearly it's my dog's fault, and I should yell at him until the car starts again!
    Lorna-Wing-sig.png
  • gerudongerudon Member Posts: 0 Arc User
    edited March 2014
    stocaptaindata wrote: »
    Welcome to buggy online. I haven't bought any zen for the last year because they fail to make the bugs go away. The interface is screwed, the e-mail system sucks, the fleet and friends section is nuts. This is a game from the 80's. I'm out when Star Citizen comes out.

    So...are you forced to play a Sci fi game, even if you don't like it? :D
  • caramba3caramba3 Member Posts: 47 Arc User
    edited March 2014
    Have looked on the world wide web.
    Read from over the years that cogent still have problems.

    Best thing is that Cryptic make sure that they reroute the pacthservers to bypass the cogent isp.

    They have to that or the will lose lots of money from Europe.
  • omnia1960omnia1960 Member Posts: 1
    edited March 2014
    Getting patch server down in Australia as well.

    Reading posts from last year when cogentco.com's fibre optic cable was cut. maybe that problem has not been fixed correctly. This service from cogneto.com is where the main patch server gets its hop from.
    8 * 166 ms 167 ms 203.208.153.46
    9 177 ms * * be2076.mpd22.lax01.atlas.cogentco.com [154.54.2.166]
    10 209 ms * 210 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
    11 227 ms * * be2172.ccr21.atl01.atlas.cogentco.com [154.54.29.17]
    12 228 ms * 235 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31.94]
    13 * 243 ms 243 ms be2149.ccr22.jfk02.atlas.cogentco.com [154.54.31.126]
    14 * 253 ms * be2095.ccr21.bos01.atlas.cogentco.com [154.54.30.38]
    15 245 ms 248 ms 250 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    16 * * * Request timed out.
    17 * * 248 ms patchserver2.crypticstudios.com [208.95.185.41]

    Its not Cryptic that is down, but its the main feed in. So at present I think this issue we are all having is beyond PW/Cryptic control.
    Maybe PW/Cryptic should look at another server for their feed. Just a suggestion.
  • stocaptaindatastocaptaindata Member Posts: 0 Arc User
    edited March 2014
    gerudon wrote: »
    So...are you forced to play a Sci fi game, even if you don't like it? :D

    Kinda, cause i'm responsible for the space section in our community. So i'm really scerwed huh :rolleyes:
  • jacqueline3752jacqueline3752 Member Posts: 0 Arc User
    edited March 2014
    it is alive
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited March 2014
    Can you all try again? Our Amsterdam office is able to connect now, so the regional ISP issue may be resolved.

    Cheers,

    Brandon =/\=
  • mrsladewilsonmrsladewilson Member Posts: 0 Arc User
    edited March 2014
    caramba3 wrote: »
    Have looked on the world wide web.
    Read from over the years that cogent still have problems.

    Best thing is that Cryptic make sure that they reroute the pacthservers to bypass the cogent isp.

    They have to that or the will lose lots of money from Europe.

    That's not how the Internet works. They have no way of controlling the route your ISP takes to their servers.

    But like I said earlier, bashing Cryptic is a popular sport around here.
  • phalanx01phalanx01 Member Posts: 360 Arc User
    edited March 2014
    pwebranflakes wrote: »
    Can you all try again? Our Amsterdam office is able to connect now, so the regional ISP issue may be resolved.

    Cheers,

    Brandon =/\=

    Yup, it's working again now. I REALLY hope it's good to go for a while now :)
  • questeriusquesterius Member Posts: 8,504 Arc User
    edited March 2014
    pwebranflakes wrote: »
    Can you all try again? Our Amsterdam office is able to connect now, so the regional ISP issue may be resolved.

    Cheers,

    Brandon =/\=

    I'm in again. Then again, located roughly 10 Km from A'dam so i cannot confirm or deny for other locations.
    This program, though reasonably normal at times, seems to have a strong affinity to classes belonging to the Cat 2.0 program. Questerius 2.7 will break down on occasion, resulting in garbage and nonsense messages whenever it occurs. Usually a hard reboot or pulling the plug solves the problem when that happens.
  • ewilpwnyewilpwny Member Posts: 22 Arc User
    edited March 2014
    Yes, it is working now, at least from my location (Sweden)

    Edit:
    Traceroute during error:
    1 <1 ms <1 ms <1 ms **********
    2 1 ms 1 ms 1 ms *********.cust.bredband2.com [31.208.*.*]
    3 2 ms 2 ms 2 ms 83.233.79.254
    4 2 ms 1 ms 1 ms dr-se-sto-kn7-2-vl2504.bredband2.net [83.233.79.221]
    5 22 ms 1 ms 2 ms ae3.stk10.ip4.tinet.net [77.67.82.1]
    6 29 ms 28 ms 27 ms xe-0-0-0.ams29.ip4.tinet.net [141.136.109.218]
    7 * 27 ms 28 ms te7-6.ccr01.ams05.atlas.cogentco.com [130.117.14.49]
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.


    Tracerout after it was fixed:
    1 <1 ms <1 ms <1 ms **********
    2 1 ms 1 ms 1 ms *********.cust.bredband2.com [31.208.*.*]
    3 1 ms 2 ms 1 ms 83.233.79.254
    4 2 ms 1 ms 1 ms dr-se-sto-kn7-2-vl2504.bredband2.net [83.233.79.221]
    5 1 ms 1 ms 1 ms ae3.stk10.ip4.tinet.net [77.67.82.1]
    6 26 ms 27 ms 27 ms xe-0-0-0.ams29.ip4.tinet.net [141.136.109.218]
    7 27 ms 26 ms 27 ms te7-6.ccr01.ams05.atlas.cogentco.com [130.117.14.49]
    8 26 ms 26 ms 26 ms te0-3-0-4.mpd22.ams03.atlas.cogentco.com [130.117.3.21]
    9 38 ms 36 ms 36 ms be2185.ccr22.lpl01.atlas.cogentco.com [154.54.37.106]
    10 102 ms 102 ms 102 ms be2387.ccr22.bos01.atlas.cogentco.com [154.54.44.165]
    11 102 ms 101 ms 101 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    12 112 ms 106 ms 106 ms 38.111.40.114
    13 101 ms 102 ms 101 ms patchserver2.crypticstudios.com [208.95.185.41]
    See you in space :D
    Seruk@HoodedSandman
  • sig442sig442 Member Posts: 26 Arc User
    edited March 2014
    As requested by the official STO Twitter account, here a screenshot of my ISP tracer:

    ISP tracer Twitter link

    (keeping it to a link for obvious reasons)

    Edit: My location is The Netherlands
  • gerudongerudon Member Posts: 0 Arc User
    edited March 2014
    I'm in the game again as well.
  • constantine4constantine4 Member Posts: 50 Arc User
    edited March 2014
    belgium working again to, sadly its time to get to work :(
    Belgium

    Light travels faster than sound, that is why some people appear bright untill they speak.
  • czuryloczurylo Member Posts: 14 Arc User
    edited March 2014
    Okay, North-Germany here. Everything is up again also from my place.

    So, what the heck is happen there? Someone a idea for the exactly reasons?
This discussion has been closed.