test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Unable to authenticate:

xst4mxxst4mx Member Posts: 32 Arc User
edited March 2014 in Windows and General: PC, Network, and Other Technical Issues
As of yesterday afternoon, I no longer have access to this computer from STO.
When entering the password in the launcher, as I have just eventually find:
"Unable to authenticate"
The PC is working properly and I have a stable Internet connection.
I tried uninstalling and reinstalling the game, both individually and through ARC, but I have not had any results.
I tried to create a new user account, but the result is the same.
I tried to start the game via Steam and nothing has changed.
I tried to change my password, but I did not get any results.
Even the wrong password the message is always the same:
"Unable to authenticate"
Can anyone help me?
Thank you.
Post edited by xst4mx on

Comments

  • sfc#5932 sfc
    sfc#5932
         Member Posts: 992 Bug Hunter
    edited March 2014
    Happens sometimes. Try again and it should work.

    Normally this means a server is down but lately I just think it's launcher issues.
  • xst4mxxst4mx Member Posts: 32 Arc User
    edited March 2014
    No no, the server is up and I made countless attempts, but I did not succeed.
    Each connection on my PC is on and not finding any problems with other programs.
    Only STO has this problem ....
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited March 2014
    xst4mx wrote: »
    As of yesterday afternoon, I no longer have access to this computer from STO.
    When entering the password in the launcher, as I have just eventually find:
    "Unable to authenticate"
    The PC is working properly and I have a stable Internet connection....

    You may have a stable connection to the Internet, but do you have a stable connection THROUGH the Internet to the STO Servers ???

    Follow the instructions for the 'Net Test' and 'Trace Route' network diagnostics located in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155

    ... and post the results, as this will show how healthy your connection to the network where the STO Severs is...
  • xst4mxxst4mx Member Posts: 32 Arc User
    edited March 2014
    Problem solved:
    I uninstalled ARC and the game and installed them after a thorough cleaning.
    Everything seems to be back to normal.
    Thanks for the help! :)
Sign In or Register to comment.