test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Galactic News Network [PC]

Extended Support Hours

pwecaptainsmirkpwecaptainsmirk Member Posts: 1,167 Arc User
edited May 2014 in Galactic News Network [PC]
Greetings Players!

We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We?re here to help! Make sure to bookmark our support site here and reach out to us anytime.

In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

Thank you so much for your continued support and we look forward to seeing you in-game soon.

- The PWE Team
Post edited by Unknown User on

Comments

  • rinksterrinkster Member Posts: 3,549 Arc User
    edited February 2014
    pwecaptainsmirk wrote: »
    Greetings Players!

    We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We?re here to help! Make sure to bookmark our support site here and reach out to us anytime.

    In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

    Thank you so much for your continued support and we look forward to seeing you in-game soon.

    - The PWE Team

    Thats nice, now any chance of some feedback to the feedback about the forum changes?
  • idronaidrona Member Posts: 0 Arc User
    edited February 2014
    Good news. http://www.youtube.com/watch?v=z6ODMDtG6-I
    signwidrona.png
  • palpha2clearancepalpha2clearance Member Posts: 432 Arc User
    edited February 2014
    all right now this game has support! :P
    [SIGPIC][/SIGPIC]
  • vocmcpvocmcp Member Posts: 1,134 Arc User
    edited February 2014
    Can't believe I'm living to see this :eek:

    This game might actually be worth spending real money on at some point. I'll definitely keep this in the back of my head when the next sales come up.
    http://srs-fleet.net
  • ashkrik23ashkrik23 Member Posts: 10,809 Arc User
    edited February 2014
    Impressive.
    King of Lions rawr! Protect the wildlife of the world. Check out my foundry series Perfection and Scars of the Pride. arcgames.com/en/forums#/discussion/1138650/ashkrik23s-foundry-missions
    ashkrik_by_lindale_ff-d65zc3i.png
  • jengozjengoz Member Posts: 0 Arc User
    edited February 2014
    How much zen will it cost?
    "Star Trek Online is powered by the most abundant resource in the galaxy . . . Gullibility"
  • syberghostsyberghost Member Posts: 1,711 Arc User
    edited February 2014
    As nice as the extended hours are, the key point here that makes me happy is;
    7 days a week
    Former moderator of these forums. Lifetime sub since before launch. Been here since before public betas. Foundry author of "Franklin Drake Must Die".
  • monkeybone13monkeybone13 Member Posts: 4,640 Arc User
    edited February 2014
    pwecaptainsmirk wrote: »
    Greetings Players!

    We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We?re here to help! Make sure to bookmark our support site here and reach out to us anytime.

    In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

    Thank you so much for your continued support and we look forward to seeing you in-game soon.

    - The PWE Team

    I literally laughed out loud when I read this. If you're trying to get my hopes up it won't work. I lost all hope in customer support when I started playing the game.
  • n0vastaronen0vastarone Member Posts: 393 Arc User
    edited February 2014
    pwecaptainsmirk wrote: »
    Greetings Players!

    We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We?re here to help! Make sure to bookmark our support site here and reach out to us anytime.

    In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

    Thank you so much for your continued support and we look forward to seeing you in-game soon.

    - The PWE Team

    Nice, Now can you fix your support page redirect error thats been there for almost a year?
    4h4uFix.pngJoin Date. Dec 2007
  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited February 2014
    Now all we need is support for everyone outside of the west coast of the US. Like for example, everywhere else in the world as 7pm to 4am isn't much use to us Europeans.
    [SIGPIC][/SIGPIC]
    Sig by my better half.
  • donutsmasherdonutsmasher Member Posts: 0 Arc User
    edited February 2014
    syberghost wrote: »
    As nice as the extended hours are, the key point here that makes me happy is;


    Yup. Now we can feel ignored all week long. Isn't life grand?
    [SIGPIC][/SIGPIC]
    Sig by my better half.
  • ddesjardinsddesjardins Member Posts: 3,056 Media Corps
    edited February 2014
    Nice. A great expansion.
  • wilbor2wilbor2 Member Posts: 1,684 Arc User
    edited February 2014
    pwecaptainsmirk wrote: »
    Greetings Players!

    We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We?re here to help! Make sure to bookmark our support site here and reach out to us anytime.

    In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

    Thank you so much for your continued support and we look forward to seeing you in-game soon.

    - The PWE Team

    Customer support
    Funny guy pwe does not no the meaning of it
    gs9kwcxytstg.jpg
  • sekritagentsekritagent Member Posts: 510 Arc User
    edited February 2014
    HOORAY more time to be wildly ignored when submitting tickets, be told there's nothing that can be done when you lose hard-earned currency to CRYPTIC BUGS (lost 75k FC to a bug and support told me too bad) :mad:, and basically get no results from anything, ever.
    Delta Rising is the best expansion ever and the players love it! No, seriously! ...Why are you laughing so hard? :(
  • zulisvelzulisvel Member Posts: 518 Arc User
    edited February 2014
    Silly Perfect World. You have to actually provide customer support before you can extend its availability. :P

    Sorry support team. I know this is an olive branch, but you guys have a pretty well deserved reputation to overcome first.
  • xathanael#5083 xathanael
    xathanael#5083
         Member Posts: 80 Arc User
    edited February 2014
    Sorry, but you can't extend the hours of something that doesn't exist in the first place.

    Support from this company is a joke.
  • pwstolemynamepwstolemyname Member Posts: 1,417 Arc User
    edited February 2014
    Sorry to be negative about this. But given that the customer support team has repeatedly demonstrated complete impotence how is this an improvement?

    Get the poor GMs a character editor. They need some power to effect change far more then more hours on the clock.
  • djxprimedjxprime Member Posts: 522 Arc User
    edited February 2014
    Wait a sec....

    We have customer support for this game!? :P
    Kkerp5u.jpg?1

    "No matter where you go...there you are."
  • UnknownUnknown
    edited February 2014
    This content has been removed.
  • mackermomomackermomo Member Posts: 247 Arc User
    edited February 2014
    Could you please define the word "support?" When I ask a question, I usually receive:

    a.) a short message advising me to check the forms for an answer.
    b.) an incorrect answer.

    I really get the feeling that the support team is comprised of average people who know very little about each of PerfectWorld's games. Why don't we have actual people from Cryptic who know Cryptic games?

    I admit, I'm spoiled coming from Eve Online. CCP hires GMs who understand Eve. We may not always agree with the GMs decision, but at least we know we're both talking about the same game.

    I'd really like to see some improvement in this area, Cryptic. Is this possible?
  • sfc#5932 sfc
    sfc#5932
         Member Posts: 992 Bug Hunter
    edited February 2014
    mackermomo wrote: »
    Could you please define the word "support?" When I ask a question, I usually receive:

    a.) a short message advising me to check the forms for an answer.
    b.) an incorrect answer.

    I really get the feeling that the support team is comprised of average people who know very little about each of PerfectWorld's games. Why don't we have actual people from Cryptic who know Cryptic games?

    I admit, I'm spoiled coming from Eve Online. CCP hires GMs who understand Eve. We may not always agree with the GMs decision, but at least we know we're both talking about the same game.

    I'd really like to see some improvement in this area, Cryptic. Is this possible?
    It's Perfect World's support, ask PWE.
  • nithanathnithanath Member Posts: 0 Arc User
    edited February 2014
    pwecaptainsmirk wrote: »
    to better, and more quickly, serve you.

    You are funny.
    [SIGPIC][/SIGPIC]
  • monkeybone13monkeybone13 Member Posts: 4,640 Arc User
    edited February 2014
    HOLEY SWISS CHEESE BATMAN! Customer support now has people!

    Yesterday I looked at my account in Arc to see when I get my 500 free zen and it showed 3 months and 1 day and I hadn't received it yet. I filed a support ticket last night and today they responded: "Looks like your stipend went in today. Check it again." ticket closed.

    Well I logged into the game and there was my zen. :D I looked at my checkbook and it turns out I purchased lifetime sub on November 24, so all I had to do was wait 1 more day to get it LOL. But it was nice to have a HUMAN respond to my support ticket.

    I'm still skeptical a little since this was only 1 support ticket, but my hopes have gone up a little that it really has improved. :)
  • pervailerpervailer Member Posts: 1 Arc User
    edited February 2014
    What the hell happened to this game since I have been away sick???????
  • iconiansiconians Member Posts: 6,987 Arc User
    edited February 2014
    April 1st isn't for a few months, PWE. You're a little early with the joke.
    ExtxpTp.jpg
  • androas1512androas1512 Member Posts: 1 Arc User
    edited May 2014
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~Askray
  • sirokksirokk Member Posts: 990 Arc User
    edited May 2014
    syberghost wrote: »
    As nice as the extended hours are, the key point here that makes me happy is;

    7 Days / week! Awesome!

    Who does the support staff work under? Cryptic directly, PWE or subcontracted?

    Thanks.
    Star Trek Battles Channel - Play Star Trek like they did in the series!Avatar: pinterest-com/pin/14003448816884219Are you sure it isn't time for a "colorful metaphor"? --Spock in 'The Voyage Home'
    SCE ADVISORY NOTICE: Improper Impulse Engine maintenance can result in REAR THRUSTER LEAKAGE. ALWAYS have your work inspected by another qualified officer.
  • captainoblivouscaptainoblivous Member Posts: 2,284 Arc User
    edited May 2014
    Nice necro there, androas1512.
    I need a beer.

  • UnknownUnknown
    edited May 2014
    This content has been removed.
  • askrayaskray Member Posts: 3,329 Arc User
    edited May 2014
    sirokk wrote: »
    7 Days / week! Awesome!

    Who does the support staff work under? Cryptic directly, PWE or subcontracted?

    Thanks.

    Well I hope those were real people I saw at PWE's office where I was told was the CS/GM team... otherwise those were some very good mannequins :P
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


Sign In or Register to comment.