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Forums > Home› Star Trek Online General Discussion

Help me PWE mods/admins, you're my only hope

satchmo84satchmo84 Member Posts: 0 Arc User
edited November 2013 in Star Trek Online General Discussion
So here's what's happening, the original E-mail account I used to sign up for STO was deleted, and when I click on my account to change it, it tells me that they unfortunately can't and advises me to contact support, but when I do that it says the page has a redirect loop. I've tried enabling, disabling cookies, clearing my cache, etc. Please help me, I want to subscribe to lifetime but because I cant access my old email to change it, I cant :confused:
Post edited by satchmo84 on

Comments

  • pwebranflakespwebranflakes Member Posts: 7,741
    edited November 2013
    You can email in directly for support: customerservice@perfectworld.com

    Submitting a ticket is always the preferred method as you can put the ticket in the appropriate queue, but emailing works, just allow more time for a response.

    Cheers,

    Brandon =/\=
  • UnknownUnknown
    edited November 2013
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  • drtassadardrtassadar Member Posts: 82 Arc User
    edited November 2013
    I can see him having to endure yet another redirect loop cuz he doesn't have his old email.

    "I don't have my old email account. I need to change my email on this account."
    "Okay sir, we'll send you an email, telling you how to change your email."
    "But I don't have my old email account. I need to change it."
    "I see. Well in that case, check your email, and soon you should see instructions on how to change your email."

    I'm sorry to make fun, but honestly, customer support for video games has never been the best. Instead of getting an Indian man on the phone, you're emailing him.

    Seriously though, best of luck man.
    "That was not Mozart laughing, Father... that was God. That was God laughing at me, through that... through that obscene giggle."
  • UnknownUnknown
    edited November 2013
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  • drtassadardrtassadar Member Posts: 82 Arc User
    edited November 2013
    apocalypse2001 wrote: »
    it's not making fun. lol I have photographic proof of this exact same thing happening, with PWE/Cryptic multiple times as if it's some Nigerian automated scamming e-mail. It's ridiculous. They don't even read reports that are filed by the players, As if they read the first sentence and then select an automated response without taking the time to actually check anything.

    Oh yea, I mean I've experienced the exact same thing. Ironically enough it was because I couldn't buy Zen. You'd think they'd be as helpful as possible to get my money, but both PWE and the zen provider gave me generic TRIBBLE answers, then proceeded to blame each other, then just stopped answering me. In the end, I just said "**** you guys" and stopped buying Zen.
    "That was not Mozart laughing, Father... that was God. That was God laughing at me, through that... through that obscene giggle."
  • UnknownUnknown
    edited November 2013
    This content has been removed.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited November 2013
    When you email in, or even ticket in, you'll first get an automated response that provides some suggested solutions. The ticket will then go to a GM in the order it was received, but that could be longer than normal when you email in as you're not selecting the appropriate queue to put it in.
    apocalypse2001 wrote: »
    or like my friend who was away for almost three years and was supposed to have racked up about 32,000 zen but was only given 21,000(?). And the stupid person(robot?) kept giving him nonsensical answers. So now Cryptic/PWE has screwed him over (a lifetime subscriber since release) for about 12,000 zen.

    The game went free to play in January 2012, and the stipend program only started a couple months before that at max. As it's been about 22 months since F2P, the most someone could have earned is around 11-12K.

    Cheers,

    Brandon =/\=
  • tyrannyfighter22tyrannyfighter22 Member Posts: 93 Arc User
    edited November 2013
    satchmo84 wrote: »
    So here's what's happening, the original E-mail account I used to sign up for STO was deleted, and when I click on my account to change it, it tells me that they unfortunately can't and advises me to contact support, but when I do that it says the page has a redirect loop. I've tried enabling, disabling cookies, clearing my cache, etc. Please help me, I want to subscribe to lifetime but because I cant access my old email to change it, I cant :confused:

    A similar thing happened to me recently... I contacted customer support, they asked me some information that i needed to confirm and they changed my email. Took three days.

    I used this link -https://support.perfectworld.com/app/ask

    A real person actually did respond. The only thing that was absurd was they tried to tell me i had to know what my secret QUESTION was. Thats right, not my secret answer but the question itself. I told them that that was absurd.
  • UnknownUnknown
    edited November 2013
    This content has been removed.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited November 2013
    apocalypse2001 wrote: »
    You're VERY wrong about that, because that is not what he was told - by BOTH "people". And again, he started receiving stipends from the third month after his lifetime subscription, which he purchased just after release.

    I apologize if he received misinformation, but the Stipend program started December 1, 2011 as a F2P transition benefit for our Gold Members (LTS/ Monthly Subscribers). The announcement that it was starting on 12/1/11 can be found here: http://sto.perfectworld.com/news/?p=556761

    It's not possible that stipends were received before that point, but hopefully those links help clear up any confusion :)

    NOTE: 400 Old CP Promotional Points = 500 ZEN

    Cheers,

    Brandon =/\=
  • slightlymiffedslightlymiffed Member Posts: 1 Arc User
    edited November 2013
    Well im very impressed atm from the support ticket I placed as im exactly the same situation

    Quite a while ago my AOL account was highjacked and when I tried to get it back I could not according to AOL, big thumbs up there, slightly annoyed - probably due to me forgetting 1 simple thing on an account I made many many years ago.

    This week I sent in a support ticket explaining the situation and got a reply asking for information so my email could be changed to a new one
    Last night I sent in said information which as far as I know was fully correct
    Tried to log on this morning and keep getting failures on the launcher and the website here saying

    Invalid username or password


    Ive done full scans of my system, looked ta everything and its all nice and tight on everything but STO.

    Moral of this story is if you don't want your account blocked - after 2 years+ of loyalty - don't send in a support ticket, im regretting I ever did now
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