test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Patcher Hanging Up

freemason4freemason4 Member Posts: 21 Arc User
edited October 2013 in Windows and General: PC, Network, and Other Technical Issues
At about 63-65%... consistently. Generally takes a few seconds to get to 65%, then hangs. Have let it sit for 10 minutes like that with no appreciable change. Have tried 5 times in the last half hour.

Anyone else?
Post edited by freemason4 on
«1

Comments

  • pwebranflakespwebranflakes Member Posts: 7,741
    edited October 2013
    When it does, press control+x to see which file it is. My guess is shaderCache.hogg is the culprit. If so, check this out: http://sto-forum.perfectworld.com/showthread.php?t=738971

    Hope it helps!

    Cheers,

    Brandon =/\=
  • gthaatargthaatar Member Posts: 0 Arc User
    edited October 2013
    Doesn't work. Just continually redownloads the same file.

    You guys seriously need to offer manual patches. There's literally zero reason in the entire universe not to.
  • halfpint71kyhalfpint71ky Member Posts: 127 Arc User
    edited October 2013
    freemason4 wrote: »
    At about 63-65%... consistently. Generally takes a few seconds to get to 65%, then hangs. Have let it sit for 10 minutes like that with no appreciable change. Have tried 5 times in the last half hour.

    Anyone else?

    yes this is my fourth attempt to load the game. Half way through the cryptic loading popup it stops and crashes.... a ticket has been filed on each attempted but failed instance. I'm not glad its happening to others but am also relieved that it's not just me! Is there some thing I need to do some way to correct this or is it a bug that is something on the cryptic end. any help appreciated.
    Proud Member of the Order of persistence, Chief of Investigations"Persistent Officer"since 11/12/13...:P 600 strong and growing...all phages, vidians, other outcasts welcome, note: all new members BYOC (bring your own chair) please and thank you! Five time winner in 1st and 2nd annual last 500 tied for top 2000 @halfpint71ky
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited October 2013
    hey guys, same problem here:(

    i deleted the file indicated by bran, but no results, every time the launcher try to re-download shadercache.hogg

    wth i suppose to fix this? come on....
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • rammaniac#8662 rammaniac
    rammaniac#8662
         Member Posts: 0 Arc User
    edited October 2013
    I have tried several times to download todays patch, and it keeps getting stuck at 66% complete. I deleted the shadderhog.cache file that Branflakes had said to delete, but the file keeps stalling at 66%. I cannot believe that no one else has come across this issue, they have only had different issues that I could find in the forums.

    If anyone else had this problem, what did you do to fix it? I have tried for 2.5 hours now to finish this with no success.
    [=/\= ================= =/\=]
    Asset Steven Kenter
    Section 31 - Beta Squad
    Current Mission: [Classified]
    Current Location: [Classified]
  • jbmonroejbmonroe Member Posts: 809 Arc User
    edited October 2013
    I'm trying the shaderCache.hogg delete trick...long time later, at 75% of the file downloaded and waiting to see if it repeats.

    In the meantime, I'm watching the City of Titans kickstarter for entertainment. Word to PWE....

    [some minutes later]

    I seem to have gotten past the .hogg file and it's downloading the GameClient now. Slow as all get-out, but happening.
    boldly-watched.png
  • waddledee88waddledee88 Member Posts: 5 Arc User
    edited October 2013
    I'm having the same issue-- though for me, it's stuck at 64%. :/
  • primanoyanprimanoyan Member Posts: 4 Arc User
    edited October 2013
    same here, i tried deleting the said file... no fix.

    i hit ctrl-x and it seems that the shaderfile is just sooo massive... ive been sitting here for an hour and the shader file itself is only at 17%

    some QA wouldnt hurt Cryptic :mad:
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2013
    eh, that's not the only thing broke. people can't even get past the loading screen without it crashing
  • jbmonroejbmonroe Member Posts: 809 Arc User
    edited October 2013
    From what I can see, CogentCo can't handle the load. My ping times are <100ms for all nodes "south" of them, but the moment it hits their Atlas cluster the times shoot up by a factor of five to ten.
    boldly-watched.png
  • ericsonxxericsonxx Member Posts: 253 Arc User
    edited October 2013
    Seriously, it patches fine till it hits 65%, and now its going like maybe +.1% per 10 seconds or so. What gives?
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited October 2013
    It could be a huge file that's talking a long time to download, and/or it could just be a lot of people patching at the same time and slowing everyone down.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • towanitowani Member Posts: 104 Arc User
    edited October 2013
    ericsonxx wrote: »
    Seriously, it patches fine till it hits 65%, and now its going like maybe +.1% per 10 seconds or so. What gives?

    Same exact problem here :(
    Hi. Apparently I'm new here and joined in Jun 2012. Guess I'm in good company though... seems everyone else joined then too!
  • kalvorax#3775 kalvorax
    kalvorax#3775
         Member Posts: 1,663 Arc User
    edited October 2013
    weird...i JUST patched it now and didnt have any problems
  • matthian1701matthian1701 Member Posts: 0 Arc User
    edited October 2013
    My patch is pretty slow too. Que sera. Here's a clip from DS9 to watch while you wait.
    http://www.youtube.com/watch?v=89WcIwjlQxA&NR=1
  • daqheghdaqhegh Member Posts: 1,490 Arc User
    edited October 2013
    Mine won't even go to 65%. It gets to 16% then stops and reverts back to 0 and starts over. Punishment for being a lifer. EVERY patch takes forever, and it only gets worse with each new one. They blame the players who complain for not doing upgrades or not having expensive systems...well my stuff is all up to date and this patch is almost non-existent. This Star Trek game could give them an epic fanbase if they just gave a **** about us. Too bad that will never happen.
    My Old Blog about things that could and should have been added when I wrote it. Not sure what I want to do with it now. I'll just keep it available now that most of it is outdated.
  • daqheghdaqhegh Member Posts: 1,490 Arc User
    edited October 2013
    Well, I deleted the .hogg file and the folder it was in (it worked last time)...now it isn't patching AT ALL. It's literally doing nothing right now. 5 minutes with NO patching being done. Amazing.
    My Old Blog about things that could and should have been added when I wrote it. Not sure what I want to do with it now. I'll just keep it available now that most of it is outdated.
  • daqheghdaqhegh Member Posts: 1,490 Arc User
    edited October 2013
    I found a file called pcl.txt.

    131004 02:55:15 282 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
    131004 02:55:16 283 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
    131004 02:55:16 284 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
    131004 02:55:16 285 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
    131004 02:55:16 286 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
    131004 02:55:19 287 [1]: HTTP patching disconnected from stohttppatch.crypticstudios.com:80: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error)
    131004 02:55:19 288 [1]: HTTP patching disconnected from stohttppatch.crypticstudios.com:80: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error)
    131004 02:55:19 289 [1]: HTTP patching disconnected from stohttppatch.crypticstudios.com:80: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error)
    131004 02:55:22 290 [1]: HTTP patching disconnected from stohttppatch.crypticstudios.com:80: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error)
    131004 02:55:22 291 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
    131004 02:55:22 292 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
    131004 02:55:22 293 [1]: HTTP patching disconnected from stohttppatch.crypticstudios.com:80: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error)
    131004 02:55:22 294 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80
    131004 02:55:24 295 [1]: HTTP patching disconnected from stohttppatch.crypticstudios.com:80: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error)
    131004 02:55:28 296 [1]: HTTP patching disconnected from stohttppatch.crypticstudios.com:80: bytes_xferred < 0 from safeRecv in bsdProcessPackets(0:No error)
    131004 02:55:31 297 [1]: HTTP patching connected to stohttppatch.crypticstudios.com:80

    Any relevance?
    My Old Blog about things that could and should have been added when I wrote it. Not sure what I want to do with it now. I'll just keep it available now that most of it is outdated.
  • nulonunulonu Member Posts: 507 Arc User
    edited October 2013
    Anyone successful getting past this issue?
    [SIGPIC][/SIGPIC]

    Vanilla Ground PvP information
  • tecbulltecbull Member Posts: 48 Arc User
    edited October 2013
    When the patcher hangs, X out, (not cancel) and restart launcher. This worked for me but it took 4 hrs to load (on a 3G aircard) on a well site in the oilfield somewhere in east Texas. Ready to play now!!!!
    Oil, because Matter-Antimatter reactors haven't been invented yet... Please Hurry!
  • galirunegalirune Member Posts: 7 Arc User
    edited October 2013
    Sometimes if you close the patcher and relog in, it may be stuck, if it is stuck, close it again, then go back to open the patcher, it would allow to patch it without problems, I have noticed that it is random. It does work, but if it is stuck, close it, then reopen it, and it worked. :)
  • phreakbeephreakbee Member Posts: 0 Arc User
    edited October 2013
    freemason4 wrote: »
    At about 63-65%... consistently. Generally takes a few seconds to get to 65%, then hangs. Have let it sit for 10 minutes like that with no appreciable change. Have tried 5 times in the last half hour.

    Anyone else?

    Forgive me my humor, but there are at least 3 other threads on this same issue. All having the same problem, based on the maintainence from this A.M. and to the other posters who believe otherwise.... It seems that this problem is considerably more widespread than many realise.
  • UnknownUnknown
    edited October 2013
    This content has been removed.
  • ericsonxxericsonxx Member Posts: 253 Arc User
    edited October 2013
    What the hell, next day, got home from work, still the same problem. Patching EXTREMELY slow once it hits 65%. Am I missing something?
  • phreakbeephreakbee Member Posts: 0 Arc User
    edited October 2013
    Let's see now... I have deleted and re-installed. No joy. I have tried the compatabillity gimmick in xp 2, win 2000, vista and 98. No joy. I have gone to a friends house, who has a jacked up gaming system and so called ultra high speed ( and wide bandwidth) cablenet. No joy there either. But yet I still have people telling me I am stupid and my system sucks?
  • alphaminalphamin Member Posts: 0 Arc User
    edited October 2013
    The patch gets to around 64-65% then attempts to acquire the shader.hogg file, gets to a certain percentage of that in the CTRL-X screen then poof! 'Error 14 connection to server was lost'. Over and over again.

    I've tried turning off on-demand patching, which made the game try to patch almost 4 gig (I'm on a heavily metered bandwidth allowance, this aint on the cards) with no guarantee it wouldn't stall in the exact same place again.

    I even had a friend of mine who has patched successfully send me his version of the file, dropped it into the relevant directory then forced verification- and then the client STILL attempts to get the damn thing and therefore fails.

    I have no idea what else to try other than to just completely forget about STO for now and hope someone at Cryptic decides to stop TRIBBLE around and fixes this issue.
  • victorstellavictorstella Member Posts: 101 Arc User
    edited October 2013
    Didn't have this issue on my home PC, but on my laptop. Been trying all day to get it downloaded. This is utterly ridiculous.
  • bottle0rumbottle0rum Member Posts: 22 Arc User
    edited October 2013
    pwebranflakes wrote: »
    When it does, press control+x to see which file it is. My guess is shaderCache.hogg is the culprit. If so, check this out: http://sto-forum.perfectworld.com/showthread.php?t=738971

    Hope it helps!

    Cheers,

    Brandon =/\=

    This doesn't work. You've been told that in at least two different threads now. Can we please get some help with this issue instead of a run around?

    By the way, one of the threads saying your "fix" doesn't work is the very thread you linked.
  • neoforce42neoforce42 Member Posts: 126 Arc User
    edited October 2013
    Having same problem as OP, seem's to be stuck at 64.7% and I have closed, opened it several times to see if would work, yet nothing.
    vevutq3kggic.png


    My ultimate Doom open world mod:

    http://www.moddb.com/games/doom-compile-project
  • nyx219nyx219 Member Posts: 207 Arc User
    edited October 2013
    nulonu wrote: »
    Anyone successful getting past this issue?

    I logged in just fine this morning. After the issues I had last night with the launcher trying to update, and it trying to re-download Thursday's patch, all seems normal. Launcher update check went fine, it didn't try to re-download the patch, I logged in to my characters fine, etc. I really don't understand why I was having so much trouble last night unless it was a major problem on their end of the line that corrected itself overnight or something.
Sign In or Register to comment.