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Forums > Home› The Foundry for Star Trek Online› The Foundry for Star Trek Online - Bug Reports

"Login Failed for Unknown Reason"

kirksplatkirksplat Member Posts: 0 Arc User
edited November 2023 in The Foundry for Star Trek Online - Bug Reports
I've tried 4 times now to load a specific project (ST-HIQ8NZWHB). Each time I try, it kicks me out of the Foundry to the login screen and says "Login Failed for Unknown Reason."

edit: Got in during the fifth try.
[SIGPIC][/SIGPIC]
Post edited by baddmoonrizin on

Comments

  • erei1erei1 Member Posts: 4,081 Arc User
    edited June 2013
    The foundry is barely playable ATM.
    [SIGPIC][/SIGPIC]
  • designationxr377designationxr377 Member Posts: 542 Arc User
    edited June 2013
    I was able to get this to repeat, intermittently by switching creator toon faction types. IE: Fed to klingon, Klingon to fed. The first attempted log in would occasionally cause this.

    Worked around by logging on to a toon of the faction I wanted to play/workwith first. But it wasn't all the time it happened.
  • samplexamplesamplexample Member Posts: 2 Arc User
    edited June 2013
    Hello internet,
    first off, why the hell cant i start a thread? thats some bull****.
    secondly, my computer repeatedly crashes after a few minutes in-game. It crashes HARD, as in, turns completely off unextpectedly. My GPU is old, but up to date (running directx 11 on vista). I have service pack 2 and yaddie yadda yadaa.

    Why does the game crash again and again? It seems to crash sooner if the graphics are turned up higher, so I turned everything to the lowest possible setting.... still eventually crashes, although it takes a bit longer.... i know this game has a fair share of bugs... soooo..
  • zorbanezorbane Member Posts: 1,617 Arc User
    edited June 2013
    samplexample wrote: »
    Hello internet,
    first off, why the hell cant i start a thread? thats some bull****.
    secondly, my computer repeatedly crashes after a few minutes in-game. It crashes HARD, as in, turns completely off unextpectedly. My GPU is old, but up to date (running directx 11 on vista). I have service pack 2 and yaddie yadda yadaa.

    Why does the game crash again and again? It seems to crash sooner if the graphics are turned up higher, so I turned everything to the lowest possible setting.... still eventually crashes, although it takes a bit longer.... i know this game has a fair share of bugs... soooo..

    Are you posting in the wrong forum?
    StarbaseUGC Discord Chat
    Foundry Mission Database
    Check out my Foundry missions:
    Standalone - The Great Escape - The Galaxy's Fair - Purity I: Of Denial - Return to Oblivion
    Untitled Series - Duritanium Man - The Improbable Bulk - Commander Rihan
  • painkillerjaynepainkillerjayne Member Posts: 0 Arc User
    edited June 2013
    I'm getting the same thing this morning. The funny thing is I had no issues last night with opening projects. I was getting disconnected from the server a lot, but never any problems re-opening my projects.

    This morning the Foundry flat out refuses to open my preexisting work. Just out of curiosity I tried to start a new project, and it had no trouble with that. Then I closed and reopened the new project several times just to check...had absolutely no "login failed for unknown reasons".

    So...I tried to open my work-in-progress again...and it once again spat out the error and kicked me to the login screen. I hope all that work isn't lost...that would make me berry berry sad. :(

    Edit: Okay, so I tried this, and it worked...

    Click the "archived projects" tab and import your mission as a new project. It got me back into my stuff so I can work on it! Weeeeeeeee! :D

    Edit #2: (heavy sigh)...Now the imported copy isn't opening, but the original is. Plus, it appears I can't delete any projects. :(
    [SIGPIC][/SIGPIC]
    Command Officers of the USS Wyvern (from left to right):
    Aurellia Eshkah (Tactical); Indigo Shae (Engineering); Nysiay Chysiayki (VA, Ship Captain)
    Jeclia Sek (Science); Vally Mantivour (Security)
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited June 2013
    This is a known issue where there's a delay between the player's system and the server, I can't explain the details, but it's being worked on.
    STO QA Team
  • lagunadlagunad Member Posts: 198 Arc User
    edited June 2013
    The "Login failed for unknown reason" error seems to be essentially random.

    I got the error 5 times in a row trying to open a project, and on the 6th try, doing nothing different, it worked.

    Pretty much par for the course in this game.
  • trillscientisttrillscientist Member Posts: 1 Arc User
    edited June 2013
    I am also getting this error, but I am getting game crashes as well (cryptic error without any further information, game closes).
    Entering the foundry is no longer possible for me at all.

    When I try to enter the normal (non-foundry) game everything works quite normally (occasional disconnects, cryptic error every once in a while, pretty much what I have become used to).
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited June 2013
    it freezes, crrashes and logs me out. I am getting a wee bit pissed off here
  • section31agent#8506 section31agent
    section31agent#8506
         Member Posts: 665 Arc User
    edited June 2013
    crypticfrost wrote: »
    This is a known issue where there's a delay between the player's system and the server, I can't explain the details, but it's being worked on.

    OMG a Dev actually answering a forum post... we thought you all were extinct. WOW! We sure are glad to see someone give us some kind of news rather than the Obsidian Order of Silence. You are my new Favorite Dev...{Much Props}
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited June 2013
    but it's been a problem for 3 weeks, just saying
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited June 2013
    had the foundry working beautifully for awhile then it logged me out...
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited July 2013
    It seems the best way to mitigate, but probably not eliminate, this is to turn off on demand patching. You can do this by going to Options in your launcher. Now, this will make the initial patch take longer but as it should patch all the game files to the their most current versions, this should help with the Foundry.
    STO QA Team
  • steaphanthebearsteaphanthebear Member Posts: 0 Arc User
    edited July 2013
    crypticfrost wrote: »
    It seems the best way to mitigate, but probably not eliminate, this is to turn off on demand patching. You can do this by going to Options in your launcher. Now, this will make the initial patch take longer but as it should patch all the game files to the their most current versions, this should help with the Foundry.


    Thank you for keeping us appraised of this issue and any possible work arounds.
  • smilegcb2#3786 smilegcb2
    smilegcb2#3786
         Member Posts: 110 Arc User
    edited July 2013
    The problem still alive :/

    I can't access all my project ! (And demand patching is off)

    So, when i can access on foundry ? :p Please solve it :-(
  • zorbanezorbane Member Posts: 1,617 Arc User
    edited July 2013
    pascaldu76 wrote: »
    The problem still alive :/

    I can't access all my project ! (And demand patching is off)

    So, when i can access on foundry ? :p Please solve it :-(

    Did you try opening it over and over? Usually it works for me after bashing it a few times
    StarbaseUGC Discord Chat
    Foundry Mission Database
    Check out my Foundry missions:
    Standalone - The Great Escape - The Galaxy's Fair - Purity I: Of Denial - Return to Oblivion
    Untitled Series - Duritanium Man - The Improbable Bulk - Commander Rihan
  • smilegcb2#3786 smilegcb2
    smilegcb2#3786
         Member Posts: 110 Arc User
    edited July 2013
    Yes, i have trying this ...

    And project is open... but after long time ...

    And if i need to pass in other project, i have long time to wait before have stable access ...

    But now, it's correct, i hope i can continue to work on my mission ...
  • skyline475skyline475 Member Posts: 2 Arc User
    edited July 2013
    crypticfrost wrote: »
    It seems the best way to mitigate, but probably not eliminate, this is to turn off on demand patching. You can do this by going to Options in your launcher. Now, this will make the initial patch take longer but as it should patch all the game files to the their most current versions, this should help with the Foundry.

    Thanks for the workaround. However, I already have on-demand patching disabled and can confirm I still get the "Login Failed for Unknown Reason" screen sometimes while working in the foundry.
    Join Date: Dec 2009 <Actual Join Date)
    My Foundry Missions:
    The Wave Empire Series: http://sto-forum.perfectworld.com/showthread.php?t=279751
  • castsbugccastsbugc Member Posts: 830 Arc User
    edited July 2013
    An update would be nice on whats going on with this...

    its almost impossible to work on anything since it takes forever just to get into a project sometimes...and then god forbid you get disconnected from the server for some reason....

    Or you want to save changes you made (this at least generally only fails once when it occurs)

    Or you want to preview a map....
  • ga6937ga6937 Member Posts: 0 Arc User
    edited July 2013
    Add me to the list of frustrated would-be mission-creators.

    The problem is apparently random, as sometimes I can get into projects and sometimes I cannot. Would love to see this resolved.
    --GA

    "To take the measure of a man, observe how he treats his subordinates."
  • starfish1701starfish1701 Member Posts: 782 Arc User
    edited July 2013
    I'm getting this too.

    It also seems to take a really long time to preview a map from within The Foundry when you can get into it.

    To be honest, I've given up trying to use it for now. Really pleased this is being looked at though. Good luck on trying to find a solution.:)
  • councilspectrecouncilspectre Member Posts: 138 Arc User
    edited July 2013
    This has tanked the rating for one of my missions. The mission had a spawn point that became messed up with the expansion. Now, players are stuck in a rock and cannot continue.

    I'm not able to access this mission in the editor to fix it at all. Very frustrating.
    AKA @contactpsi. Foundry Author of: "No Prize for Second Contact", "Welcome to the Milky Way", and "The Tyranny of Hope".
  • captainazzaranocaptainazzarano Member Posts: 60 Arc User
    edited July 2013
    I just tried loading my foundry project over 25 times, for a complete time period of 2 hours, 30 minutes. 2 hours and 30 minutes of logging on, selecting create content, clicking on the mission, pressing edit, waiting for the load, only to see "Login Failed for an Unknown Reason" 5 minutes into the load.

    PLEASE FIX THIS!
This discussion has been closed.