Game Launcher will not start

arkyboy · June 2013

I just got kicked off & the game launcher will not start up. This is a great game when it works & as of late it seem to be 1 disaster after another. With server crashes,& more bugs than is possable to count. Customer service is nonexistant in any issue. I & I am very sure that many, many others, are not happy with the level of service, or the lack there of, that this company provides. :mad:

a3001 · June 2013

look before you post: http://sto-forum.perfectworld.com/showthread.php?t=751961

arkyboy · June 2013

a3001 wrote: »

look before you post: http://sto-forum.perfectworld.com/showthread.php?t=751961

I don't believe you work for Cryptic or PWE so I was not requesting any input from you there is always some smart a** MF having to chime in with their 2 cents on something they need to keep to themselves. YOUR COMMENT IS NULL & VOID!

lonnie5000 · June 2013

Yep mine won't launch either. It says trying to update launcher and tries to connect like 5 times and then errors out. I just get home from work and all I want to do is play, but nooooooooooo! Why would I expect something I paid money for to work? This is getting old. I probably won't be renewing my subscription. Not unless this game gets all the major kinks worked out. :mad:

hisroth · June 2013

Other thread got closed because server is up, but there are still a ton of us who dropped for no reason and launcher crashes or won't connect everytime now. Must be all of our individual faults somehow.

dammitjim78 · June 2013

I agree 100% Lonnie. WTH did I just drop 35 bucks on this game. Weekly maintence? Great. A fix or 4 after the X-pac launch? Reasonable. Update launcher broken for hours on a Friday night, weeks after X-pac launch? Nope.
I'm just glad I didn't "like" this game on facebook....all my friends would know what a pos I play.

bumblebush · June 2013

Yeah this was happening to me be4 the last patch, but after the patch it works fine now.
I guess for some people, sometimes a patch causes more problems then it solves.
And im guessing this is the new problem it caused.

I am sorry for the issue your having with your launcher, I no it feels:)

"This is Admiral BumBleBush...Captain of the U.S.S. Prometheus...I order you to lower your shields and weapons, or ill be forced to fire upon you"

ikonn · June 2013

Funny how my thread got closed but I still can't get past the Patch Server connection error. I have flushed the DNS cache, downloaded a different launcher. Rebooted the PC and still get nothing.

It may very well be a networking error for a specific region of the US or something more technical, but to simply edit my thread with (No, it's up) does not address the issue that some people are not able to even connect for some reason. At least a simple acknowledgement of this issue would have set better with me than an edit of the subject line of my posting.

hisroth · June 2013

I wish it was from a patch, could trace it at least then. Happened in the middle of a PVE mission for no reason for me.

dammitjim78 · June 2013

Honestly, I can't say what caused mine to do this. I had logged out after playing for an hour or so earlier (Watching "Enterprise" and eating dinner)....and have been trying to get the update launcher going for the past hour and a half-2 hours. Tries to connect 5 times, then quits.

hisroth · June 2013

dammitjim78 wrote: »

Honestly, I can't say what caused mine to do this. I had logged out after playing for an hour or so earlier (Watching "Enterprise" and eating dinner)....and have been trying to get the update launcher going for the past hour and a half-2 hours. Tries to connect 5 times, then quits.

Mine does this on occasion but a modem reset usually fixes it. Tonight, I go to three times everytime, then the launcher loads and says "loading" then I get an IE screen popup with a failure to load web page error, then launcher crashes. Good stuff.

hisroth · June 2013

Found another post with the same problem as mine not long ago. So there's definitely something going on.

royalsovereign
Lieutenant
Join Date: Mar 2013
Posts: 93
# 3
Today, 10:00 PM

Getting this same error. The launcher 'updated' itself, and now when I run it, I get a white screen that ordinarily just sits there for a few seconds, but now it hangs for 15-20 seconds. Then it tries to open up Internet Explorer. Which is weird because I don't ever use IE - it is not my default browser. Then a few seconds after that, the Cryptic crash handler pops up.

dalmacius · June 2013

I got a Fatal Error yesterday, just by beaming down to New Romulus. This has happened before. I am getting Critical Errors very often now. I used to welcome these Critical Errors because it used to fix a lot of bugs that could not be fixed by Support. Well, now I can't log on to the game because the Launcher does not show on the screen. Without it, I can't put my account name and password, so there is no way I can even have a chance to play until this is fixed. And I don't know how long this will take. I wasn't booted out, just got an error....not my error.

Well, I have decided to fix it myself and I think I have a solution, if you don't mind waiting some time to repeat previous patches.

lonnie5000 · June 2013

So I click on the STO icon and a little box pops up in the upper left hand corner of the screen. It says: "Trying to update the launcher. Please be patient. Tried connecting 1 times, 2 times, 3 times, 4 times, 5 times.". Then an error box: "Connection problem. Unable to establish connection to the Patch Server. Please check your Internet connection. If problem persist, please contact Technical Support."

Well my internet is working or I would not be able to post this. So....... WTH?? It worked fine up until 5:50 p.m. US Central time, then I had to go to work.

hisroth · June 2013

This fixed it for me:

1. Click the Start button.
2. On the Start menu, click Run....
3. If you do not see the Run command in Vista, enter "run" in the Search bar.
4. Type the following in the Run text box: ipconfig /flushdns

ikonn · June 2013

Same error message... still nothing... Guess its back to watching YouTube videos.

lonnie5000 · June 2013

Ok so I actually got the launcher and got into the game and played for about 15 minutes. The server stopped responding and I got kicked out to the login screen within the game. Times out trying to login to the login server. Exited the game and the launcher comes up but after my user/password and hit login it says: Unable to authenticate. This is the part where I let out a huge SIGH. :rolleyes:

ikonn · June 2013

3:22 am CST and am now able to get in the game. Hope all you others can as well.

dalmacius · June 2013

dalmacius wrote: »

I got a Fatal Error yesterday, just by beaming down to New Romulus. This has happened before. I am getting Critical Errors very often now. I used to welcome these Critical Errors because it used to fix a lot of bugs that could not be fixed by Support. Well, now I can't log on to the game because the Launcher does not show on the screen. Without it, I can't put my account name and password, so there is no way I can even have a chance to play until this is fixed. And I don't know how long this will take. I wasn't booted out, just got an error....not my error.

Well, I have decided to fix it myself and I think I have a solution, if you don't mind waiting some time to repeat previous patches.

I'm back into the game my solution worked. I used Windows System Restore bringing the system back to July 1. I had to patch about 7000MB. I did file a support ticket via email to PWE Customer Support. I seems that my fix has solved my problem before their reply as they have so many tickets to reply to.

I hope this fix works for all of you whose Launcher is not visible.

danielpenfold · June 2013

Wont you post it in the bug's bit on the forums. That may help them fix it. But it's up to you what way you wann do it.

Game Launcher will not start

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