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Inactive Subscription after just SEVEN days?
myrianthus75
Member Posts: 5 Arc User
I recently upgraded to a Gold Subscription for Star Trek Online. In fact, according to the bank statement, the monthly charge was taken out on May 24th. (Exactly seven days ago..) now...I signed up for a monthly subscription...and now it says I need to re-activate. It hasn't been 30 days since I last upgraded..it's been only SEVEN. What kind of TRIBBLE is THAT?
Post edited by myrianthus75 on
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Type: Recurring 1-Month
Status: INACTIVE
Subscribed For: 69.48 days
Just another 1 of Sto's features I guess...
Type: Recurring 1-Month
Status: INACTIVE
Subscribed For: 69.48 days
You guys at Sto better pay us back properly, because I'm quite tired of this TRIBBLE, so much downtime, now it's not even active. Don't get me wrong, I understand that none of you wished that this would happen, however I paid for a month gold, not 3/4 month with intervals where I have to spend my time asking you to fix it and staying in older ships because I can't rank up, because I would loose my respec token.
That's what makes STO the gold standard of F2P. /rolling eyes lol
Let's see how long it takes for them to fix this one.
Lifetime no longer gives a forum title. That should be updated on the Lifetime page that mentions what you get. PMing the CSR doesn't work neither.
http://techsupport.perfectworld.com/
Bought a gold member subscription about 10 days ago and yesterday they just set my subscription to "inactive". They not even gave me the 500 Zen that normally comes with a subscription. Already wrote a ticket, I hope that this problem will be solved as soon as possible.
Only response so far was an automated please respond if you still require assistance one.
Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
I expect some bugs but this, this crosses a line.
Can we get some more (canon) KDF outfits, an assortment of respectable skirts/dresses, a long jacket (and more clothes in general) that does plain white well, melee weapon and Mk 15 drops, a T6 Nova, and account-wide lockbox/lobi/promo ships & consoles? Oh, and...
I wonder if they would be this slow to respond if players could not buy gold, I'd bet they would respond straight away, but if they already got your money, well who cares about that.
Now as for hinder, I'm 50 now and I can't create a new character, well I can create it and all, but I can't do that much with it, because if I want to keep my respec tokens, then I would level all the way with the standard ship to 30 (got a zenship at that level)...
I also havn't received any kind of response from the support so far.
So that is the way we ar treated als "gold" members... oh sorry... I forgot... we aren't any more...:mad:
Cryptic, please respond to our tickets and do something! We just want the benefits we paid for!
I read somewhere (can't remember where exactly), that atm with all the bugs it takes approx a week to respond to issues, I guess we just have to sit tight guys.
The annoying part is, my months subscription was due to run out about the end of the lifetime sale. I was going to treat myself to it, but that could be bugged also?
Nobody here is expecting them to instantly fix it, however I am expecting them to respond, acknowledge the problem and do what they can, which could be in the form of a promise that any lost respec tokens will be given retroactively or something like that.
So like I said, if they have the time to welcome people back to the game, they sure as hell got time to respond to paying players, even if it was just to let us know they are looking at it.
It's at times like these that companies can show what they are made off, whether they communicate or not, so far I see nothing.
That is what happened to my account!! Charged on the 22nd, have been inactive for what I can gather was the launch of LoR. That is why I lost a BOFF slot and could not access my account bank all of a sudden. I had written it off as new issue bugs until I saw this thread and checked my account status page. I am completely comfortable with new issue bugs, but I would not have even noticed this until next month if I did not get charged, and if I did get charged it could have been even longer.
This is the first thread I have seen that points to any billing issue aside from not getting legacy pack items. There was no notification sent to my account that I was inactive, and only the in-game behavior to go by (Which as I said earlier, was chalked up to new release bugs.)
Nice way to find this out. saves me the problem of weighing the options of a lifetime sub though, so that is something.
"Captains log: I can take up a holding pattern while engineering locates the source of this malfunction, but this area is known to be a frequent destination of pirates. If we are detected by enemy ships, we won't be able to defend ourselves."
but no its missing no record can be found of it apart from crt taking the muney from her account but not paying it to her in zen ......
can sumone please explain whats happend to her zen ... an no she has not spent it it was ment for her new toon and such but now nothink eney idears ....
thank you
Anyway have her open a ticket and you could create a thread about it. Obviously they will rectify it, the question is when...
Well basicly i have a Gold subscription:
Subscribed For: 723 Days
Subscription Status: Active
but i didn't get the free 500 Zen related to the subscription
ohh and for the record I am waiting for a response since the 24th May
Boldly they rode and well, Into the jaws of Death, Into the mouth of Hell; Rode the six hundred.
- The Charge of the Light Brigade
We just want what we paid for. That is all.
Yup, everytime I try to access it, it says "You cannot access the account bank at this time".