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Forums > Home› Star Trek Online General Discussion

need a response from Dan about these lines

keysmachinekeysmachine Member Posts: 0 Arc User
edited May 2013 in Star Trek Online General Discussion
Because at this point even if you sub the game to get in you won't be getting in.

STO runs on a single server. what is being done to increase server caps but maintain server stability outside of random restarts which i think is a mask to drop the server down to zero and hope the people who were complaining can get in before the server explodes again.

all we get is. "we're aware of it" ok that's nice.. what exactly is the game plan?
Post edited by keysmachine on

Comments

  • chronoss2012chronoss2012 Member Posts: 255 Arc User
    edited May 2013
    your suppose dot go buy corn flakes instead i thinkz
  • blunted74blunted74 Member Posts: 0 Arc User
    edited May 2013
    keysmachine wrote: »
    Because at this point even if you sub the game to get in you won't be getting in.

    STO runs on a single server. what is being done to increase server caps but maintain server stability outside of random restarts which i think is a mask to drop the server down to zero and hope the people who were complaining can get in before the server explodes again.

    all we get is. "we're aware of it" ok that's nice.. what exactly is the game plan?

    I started my sub on saturday, and last night when I logged in, I was 312 in a line over 14,000+. It took me about 5 mintues to get in, so your claim that even subs cannot get on is wildly inaccurate.

    The player loads will probably die down in a couple weeks, so if it is imperative that you get in, I suggest going gold for a month, then cancelling your membership when player levels return to normal.
    http://www.youtube.com/watch?v=IpfbJLLbczs
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited May 2013
    Just as an FYI, STO does not run on a single server. STO runs on a single Shard. There are dozens of actual server-machines linked together that make up the server that the Shard is within.

    I agree that STO should buy or rent some additional machines until the normal 40-day exodus for games kicks in, though. I just didn't want people thinking all of this is done one 1 computer somewhere. :)
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • obsidiusrexobsidiusrex Member Posts: 0 Arc User
    edited May 2013
    need a response from Dan about these lines
    No you don't. BranFlakes, maybe.

    But I had very little issue getting logged in last night as a LT Subscriber. I maybe had to wait 30 seconds in the queue. I think your claim is inacurate in regards to subscribers. Now, for a F2P player, it might be otherwise, but them are the breaks for playing for free.
    [SIGPIC][/SIGPIC]
    I don't care how long you've been playing. I only care about how you play.
    And remember to follow the rules.
  • jeffel82jeffel82 Member Posts: 2,075 Arc User
    edited May 2013
    The queues generally show up every major STO release, as the server gets flooded with new players wanting to try the new content. Guaranteed, things will settle down within a week, and the queues will be gone. A permanent increase in server capacity would likely not be economical.

    However, IIRC, once or twice in the past they've taken Tribble down to boost Holodeck's capacity...
    You're right. The work here is very important.
    tacofangs wrote: »
    ...talking to players is like being a mall Santa. Everyone immediately wants to tell you all of the things they want, and you are absolutely powerless to deliver 99% of them.
  • foundrelicfoundrelic Member Posts: 1,380 Arc User
    edited May 2013
    blunted74 wrote: »
    I started my sub on saturday, and last night when I logged in, I was 312 in a line over 14,000+. It took me about 5 mintues to get in, so your claim that even subs cannot get on is wildly inaccurate.

    The player loads will probably die down in a couple weeks, so if it is imperative that you get in, I suggest going gold for a month, then cancelling your membership when player levels return to normal.

    I got in last night too, played until the Midnight emergency maintenance and went to bed.


    I'm currently 2500/4905 in line and it's moving at a decent pace.



    People REALLY need to calm the heck down about the queuing, is it annoying? yes. Is it the worst thing in the history of gaming? Not by a long shot.


    This is an MMO in the days surrounding a GARGANTUAN expansion release, there WILL be lines.



    Chill out.
  • syberghostsyberghost Member Posts: 1,711 Arc User
    edited May 2013
    The limiting factor is the database. They'd likely have to go with multiple shards to "fix" it entirely. The amount of concurrent users they can handle is actually pretty impressive when you consider how much database and network footprint there is for this level of customization and interactivity of gameplay, but ultimately a single point of failure is a single point of failure.

    Ultimately, there will always be queues at peak times, and it's not a good use of money to try to prevent them entirely. Lessening how long they last, yes; but preventing them? That'd mean having hardware that sat completely idle 300+ days of the year, and a substantial amount of it.
    Former moderator of these forums. Lifetime sub since before launch. Been here since before public betas. Foundry author of "Franklin Drake Must Die".
  • chronoss2012chronoss2012 Member Posts: 255 Arc User
    edited May 2013
    blunted74 wrote: »
    I started my sub on saturday, and last night when I logged in, I was 312 in a line over 14,000+. It took me about 5 mintues to get in, so your claim that even subs cannot get on is wildly inaccurate.

    The player loads will probably die down in a couple weeks, so if it is imperative that you get in, I suggest going gold for a month, then cancelling your membership when player levels return to normal.
    so the 700 bucks ive spent im to just forget playing for ****ing 2 weeks
    really
    how about giving me my damn money back and ill go to a game then where i can actually play ...reason i put cash into this mess of a game is ot make it better and keep it free ....i played 2 months prior to putting a dime into it....and once i did probs started they decide to do this and THEY KNEW of this issue from the beta tribble test.
    EVERYONE in that knows of this queue issue. i quit trying period

    YOUR telling me and other players that put more cash then your life time subscription to go stuff ourselves ....NOT cool thing to say buddy....and ya know one hting i used ot do was buy fleet modules and resell them under the exchange rates so people could enjoy the game with nice ships they wanted....

    ok remove the good will and i bet Bran nor dan wants to here a guy like me say TRIBBLE this ****....but two weeks really you could have told me beforehand and id not have bought some refined dil
    how about you give me interest on my investmant then, where is my beta test gift too..!!!!!!!!!!!!!!!!
    i did 6-8 hrs right when it started and after that went to bed and this queue TRIBBLE started and i quit doing it.
  • snoggymack22snoggymack22 Member Posts: 7,084 Arc User
    edited May 2013
    chronoss2012 wrote: »
    your suppose dot go buy corn flakes instead i thinkz

    Frosted Flakes make servers run better. Anyone who's ever worked in a data center knows that.
    [SIGPIC][/SIGPIC]
  • john53ajohn53a Member Posts: 59 Arc User
    edited May 2013
    blunted74 wrote: »
    I started my sub on saturday, and last night when I logged in, I was 312 in a line over 14,000+. It took me about 5 mintues to get in, so your claim that even subs cannot get on is wildly inaccurate.

    The player loads will probably die down in a couple weeks, so if it is imperative that you get in, I suggest going gold for a month, then cancelling your membership when player levels return to normal.

    Well i have been in STO since day 1 and last night i waited 1 1/2 hrs and never got it as did a lot of people. So his statement is accurate. They dropped the ball on this one and need to fix the issue.
  • snoggymack22snoggymack22 Member Posts: 7,084 Arc User
    edited May 2013
    syberghost wrote: »
    They'd likely have to go with multiple shards to "fix" it entirely.

    That's not possible. Cryptic games have NEVER had multiple shards before.

    ;)
    [SIGPIC][/SIGPIC]
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited May 2013
    syberghost wrote: »
    Ultimately, there will always be queues at peak times, and it's not a good use of money to try to prevent them entirely. Lessening how long they last, yes; but preventing them? That'd mean having hardware that sat completely idle 300+ days of the year, and a substantial amount of it.
    Still, I would think there would be a way to rent servers for a month or two to temporarily increase capacity. That way they can get through the initial upswing - and if they see the need is still there they can purchase some of the extra machines to increase long-term capacity and send the others back.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • chronoss2012chronoss2012 Member Posts: 255 Arc User
    edited May 2013
    syberghost wrote: »
    The limiting factor is the database. They'd likely have to go with multiple shards to "fix" it entirely. The amount of concurrent users they can handle is actually pretty impressive when you consider how much database and network footprint there is for this level of customization and interactivity of gameplay, but ultimately a single point of failure is a single point of failure.

    Ultimately, there will always be queues at peak times, and it's not a good use of money to try to prevent them entirely. Lessening how long they last, yes; but preventing them? That'd mean having hardware that sat completely idle 300+ days of the year, and a substantial amount of it.

    bandwidth is dirt cheap son.....no excuse , i can get a 100 megabit ovh server for 15 USD/month add a 500GB HD to it for another 10....
    imagine what i could do with 20 of those and all your cash....or 50
    ONE SERVER? lol this leads no where good.....no growth no where....
  • snoggymack22snoggymack22 Member Posts: 7,084 Arc User
    edited May 2013
    jeffel82 wrote: »
    The queues generally show up every major STO release, as the server gets flooded with new players wanting to try the new content. Guaranteed, things will settle down within a week, and the queues will be gone. A permanent increase in server capacity would likely not be economical.

    Isn't one of the primary goals of the "expansion" to increase the playerbase in the long term?

    If that's the case, then I'd contend that an increase in server capacity is both economical and in-line with the company's goals for the game moving forward.

    Otherwise, just switch this all to maintenance mode and Champions Online it.
    [SIGPIC][/SIGPIC]
  • blunted74blunted74 Member Posts: 0 Arc User
    edited May 2013
    chronoss2012 wrote: »
    so the 700 bucks ive spent im to just forget playing for ****ing 2 weeks
    really
    how about giving me my damn money back and ill go to a game then where i can actually play ...reason i put cash into this mess of a game is ot make it better and keep it free ....i played 2 months prior to putting a dime into it....and once i did probs started they decide to do this and THEY KNEW of this issue from the beta tribble test.
    EVERYONE in that knows of this queue issue. i quit trying period

    YOUR telling me and other players that put more cash then your life time subscription to go stuff ourselves ....NOT cool thing to say buddy....and ya know one hting i used ot do was buy fleet modules and resell them under the exchange rates so people could enjoy the game with nice ships they wanted....

    ok remove the good will and i bet Bran nor dan wants to here a guy like me say TRIBBLE this ****....but two weeks really you could have told me beforehand and id not have bought some refined dil
    how about you give me interest on my investmant then, where is my beta test gift too..!!!!!!!!!!!!!!!!
    i did 6-8 hrs right when it started and after that went to bed and this queue TRIBBLE started and i quit doing it.

    Not sure why you are belligerent to me. I was merely addressing the inaccuracy of the OP and suggesting a possible workaround.

    I never told you to do anything.
    http://www.youtube.com/watch?v=IpfbJLLbczs
  • syberghostsyberghost Member Posts: 1,711 Arc User
    edited May 2013
    thecosmic1 wrote: »
    Still, I would think there would be a way to rent servers for a month or two to temporarily increase capacity. That way they can get through the initial upswing - and if they see the need is still there they can purchase some of the extra machines to increase long-term capacity and send the others back.

    Understand they'd be renting that server capacity to operate a completely separate shard, AKA not Holodeck, and then when the surge died, they'd be doing a shard merge.

    Roughly like what they're doing for Neverwinter Open Beta, in other words.

    Anybody wishing to avoid the queue on Holodeck would have to transfer or reroll on the other shard, and then once the surge was over, they'd have to be merged back. Not even remotely worth it.
    Former moderator of these forums. Lifetime sub since before launch. Been here since before public betas. Foundry author of "Franklin Drake Must Die".
  • chronoss2012chronoss2012 Member Posts: 255 Arc User
    edited May 2013
    snoggymack22 wrote: »
    That's not possible. Cryptic games have NEVER had multiple shards before.

    ;)

    and because of that they are going not far fast.

    you want to look at some raw code for doing it , google "INTERMUD" ya its ugly but gives you idea how to begin linking up two telnet servers. and thus gives you ideas on how to do a setup for other types a code.

    you login to a new shard and "request character to get moved "
    BANG it uploads whatever data to the shard.....then you play....
    a simple mirror.pl program can nightly at 2am copy that to all shards even....
    then you just login with whatever pings the best, thus reducing lag and other issues....

    im the kinda that wants to help but how can i....ive done what i can afford too....,i've tried to help players when i can....and i can't even play and one guys telling me to bugger off now for two weeks?

    This makes a stronger case against MMO's then ever....give me a single player game then ...one i dont even need internet. HECK for what i paid 700 bucks i should be able to get a multiple bluray immersible experience
  • tsurutafan01tsurutafan01 Member Posts: 0 Arc User
    edited May 2013
    chronoss2012 wrote: »
    bandwidth is dirt cheap son.....no excuse , i can get a 100 megabit ovh server for 15 USD/month add a 500GB HD to it for another 10....
    imagine what i could do with 20 of those and all your cash....or 50
    ONE SERVER? lol this leads no where good.....no growth no where....

    So, back in January I said that if the Manti Te'o fake girlfriend thing wasn't the dumbest thing I read in 2013, it was going to be a long year.

    It's going to be a long year.

    "We are smart." - Grebnedlog

    Member of Alliance Central Command/boq botlhra'ghom
  • bluegrassgeekbluegrassgeek Member Posts: 360 Arc User
    edited May 2013
    chronoss2012 wrote: »
    bandwidth is dirt cheap son.....no excuse , i can get a 100 megabit ovh server for 15 USD/month add a 500GB HD to it for another 10....
    imagine what i could do with 20 of those and all your cash....or 50
    ONE SERVER? lol this leads no where good.....no growth no where....
    No one said anything about bandwidth. That has nothing to do with this. And, if you think renting out servers at a different location is a good idea for an MMO, you really have no idea what you're talking about.
    ____
    Keep calm, and continue firing photon torpedoes.
  • syberghostsyberghost Member Posts: 1,711 Arc User
    edited May 2013
    chronoss2012 wrote: »
    bandwidth is dirt cheap son.....no excuse , i can get a 100 megabit ovh server for 15 USD/month add a 500GB HD to it for another 10....
    imagine what i could do with 20 of those and all your cash....or 50
    ONE SERVER? lol this leads no where good.....no growth no where....

    Not one server. Not one server. Not one server.

    One SHARD. Consists of dozens of servers. Throwing more hardware at this would not fix the problem, unless they stopped having one shard and returned to the days of "gee, I'd love to group with you, but you're on Malganis and I'm on Moon Guard, so we can't".
    Former moderator of these forums. Lifetime sub since before launch. Been here since before public betas. Foundry author of "Franklin Drake Must Die".
  • chronoss2012chronoss2012 Member Posts: 255 Arc User
    edited May 2013
    blunted74 wrote: »
    Not sure why you are belligerent to me. I was merely addressing the inaccuracy of the OP and suggesting a possible workaround.

    I never told you to do anything.

    you said that i might as well give up trying ot login for two weeks until all the bs goes away....no really go back and read what ya wrote , it is insulting and ...you should watch hten what you say if it is not your intent to start getting people real angry.....im not there yet but , you are not helping.

    daytime people are at work and i cant login?
    What are you people working at ?
    What are they really doing ...and if they imaged a new server ...and say it had no ability to come back id go....just have a script that like tribble you copy the character over....
    cfya im off enjoy have fun woopie

    THATS the quick easy way the real way is to get tribble onto two servers or three , one a main tester , and two to try and develop ways and methods of shard communications...
    i posted some ideas ...not hard but complex in practice. if this is all this games gonna do its gonna start falling behind and i mean way behind , the next graphics cards coming are really wild.....

    mmorpg.com has some games in there list ...time to try out some of the higher ranked games.
    enjoy what i gave because i still am a trek fan.
  • thadedthaded Member Posts: 0 Arc User
    edited May 2013
    syberghost wrote: »
    Not one server. Not one server. Not one server.

    One SHARD. Consists of dozens of servers. Throwing more hardware at this would not fix the problem, unless they stopped having one shard and returned to the days of "gee, I'd love to group with you, but you're on Malganis and I'm on Moon Guard, so we can't".

    I wonder what that group was going to be for? ERP perhaps?
  • kiriseekirisee Member Posts: 446 Arc User
    edited May 2013
    syberghost wrote: »
    Understand they'd be renting that server capacity to operate a completely separate shard, AKA not Holodeck, and then when the surge died, they'd be doing a shard merge.

    Roughly like what they're doing for Neverwinter Open Beta, in other words.

    Anybody wishing to avoid the queue on Holodeck would have to transfer or reroll on the other shard, and then once the surge was over, they'd have to be merged back. Not even remotely worth it.

    Syber, actually that isn't how a server cluster works at all. It's pretty easy to add more servers (computers) to a cluster to increase computing capacity, and it can run any "shard". A "shard" can just be a virtual place on one server or it can use the whole system.

    I think Cryptics biggest problem is just internet bandwidth, and they are just flat out of it, ergo, timeouts to the server system (but could still be a capacity issue too).
    "If everyone used Macs, we'd be working on how to get to Alpha Centauri rather than how to get to Mars."
  • obsidiusrexobsidiusrex Member Posts: 0 Arc User
    edited May 2013
    chronoss2012 wrote: »
    so the 700 bucks ive spent im to just forget playing for ****ing 2 weeks
    really
    how about giving me my damn money back and ill go to a game then where i can actually play ...reason i put cash into this mess of a game is ot make it better and keep it free ....i played 2 months prior to putting a dime into it....and once i did probs started they decide to do this and THEY KNEW of this issue from the beta tribble test.
    EVERYONE in that knows of this queue issue. i quit trying period

    YOUR telling me and other players that put more cash then your life time subscription to go stuff ourselves ....NOT cool thing to say buddy....and ya know one hting i used ot do was buy fleet modules and resell them under the exchange rates so people could enjoy the game with nice ships they wanted....

    ok remove the good will and i bet Bran nor dan wants to here a guy like me say TRIBBLE this ****....but two weeks really you could have told me beforehand and id not have bought some refined dil
    how about you give me interest on my investmant then, where is my beta test gift too..!!!!!!!!!!!!!!!!
    i did 6-8 hrs right when it started and after that went to bed and this queue TRIBBLE started and i quit doing it.
    You knew the rules when you walked in. Subs and LT members get preferential treatment on the queues. Perhaps some of that $700 could have gone for a month or two of Gold. That would have been a wiser investment of money for the next month or two.
    [SIGPIC][/SIGPIC]
    I don't care how long you've been playing. I only care about how you play.
    And remember to follow the rules.
  • obsidiusrexobsidiusrex Member Posts: 0 Arc User
    edited May 2013
    kirisee wrote: »
    Syber, actually that isn't how a server cluster works at all. It's pretty easy to add more servers (computers) to a cluster to increase computing capacity, and it can run any "shard". A "shard" can just be a virtual place on one server or it can use the whole system.

    I think Cryptics biggest problem is just internet bandwidth, and they are just flat out of it, ergo, timeouts to the server system (but could still be a capacity issue too).
    Are we talking Round Robin servers? Server mirroring? Do we know what sort of VLAN, egress tagging, port isolation, virtual machines, etc. are used, and how? How will we perform SNAT for return traffic?

    Edit: for the first time in months, I've had to add a new rule. Thank you :)
    [SIGPIC][/SIGPIC]
    I don't care how long you've been playing. I only care about how you play.
    And remember to follow the rules.
  • blunted74blunted74 Member Posts: 0 Arc User
    edited May 2013
    chronoss2012 wrote: »
    you said that i might as well give up trying ot login for two weeks until all the bs goes away....no really go back and read what ya wrote , it is insulting and ...you should watch hten what you say if it is not your intent to start getting people real angry.....im not there yet but , you are not helping.

    .

    Um, I am positive I did not tell anyone to give up trying to log in. Just to be on the safe side, I DID go back an read what I posted, and DID confirm that I did not tell anybody to give up try to log in. I think you may have me mistaken for somebody else.

    Here was what I wrote:
    blunted74 wrote: »
    I started my sub on saturday, and last night when I logged in, I was 312 in a line over 14,000+. It took me about 5 mintues to get in, so your claim that even subs cannot get on is wildly inaccurate.

    The player loads will probably die down in a couple weeks, so if it is imperative that you get in, I suggest going gold for a month, then cancelling your membership when player levels return to normal.


    Please advise specifically where I told people to give up trying to log in. You are getting too worked up and seeing things that are not there.
    http://www.youtube.com/watch?v=IpfbJLLbczs
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