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Forums > Home› Star Trek Online General Discussion

Unable to view open tickets in PWE support website

cmdrskyfallercmdrskyfaller Member Posts: 0 Arc User
edited March 2013 in Star Trek Online General Discussion
The website says it is being redirected in ways it will never complete. Tried three browsers none load the support page. All other pages work.

Contacting PWE is impossible.


Heads up Cryptic.
[SIGPIC]http://media.tumblr.com/160cacdb395f8340dac90864182ebe16/tumblr_inline_mx9yxhItkb1qg9pkt.jpg[/SIGPIC]
Post edited by cmdrskyfaller on

Comments

  • dixoniumdixonium Member Posts: 219 Arc User
    edited March 2013
    cmdrskyfaller wrote: »
    The website says it is being redirected in ways it will never complete. Tried three browsers none load the support page. All other pages work.

    Contacting PWE is impossible.


    Heads up Cryptic.

    Every time I attempt to use PWE's support website, I encounter this same problem. It is impossible to access. As far as I can tell, it has always been this way. It's... frustrating, to say the least.
  • whycrypticwhycryptic Member Posts: 38 Arc User
    edited March 2013
    I've had this problem with the website, and the in-game system, since Season 7 launched. I think they turned it off on purpose.
  • thisisoverlordthisisoverlord Member Posts: 949 Arc User
    edited March 2013
    Both in-game and web based ticketing is broken. They've been broken since Season 6, probably before.

    The only way to get contact is by emailing customer support, but do not expect a helpful answer 99% of the time.

    Like it or lump it. I doubt you will ever get a response to this thread from anyone @ Cryptic.
    [SIGPIC][/SIGPIC]
    #2311#2700#2316#2500
  • tsurutafan01tsurutafan01 Member Posts: 0 Arc User
    edited March 2013
    In fairness, I've never talked to any customer support staff anywhere in the world working for any company that did anything other that feed you form answers out of the binder they get handed. I can sort of do with just cutting that out altogether from my life.

    "We are smart." - Grebnedlog

    Member of Alliance Central Command/boq botlhra'ghom
  • lordagamemnonb5lordagamemnonb5 Member Posts: 0 Arc User
    edited March 2013
    cmdrskyfaller wrote: »
    .

    Contacting PWE is impossible.


    "Working as intended."
    How the Devs see Star Trek, apparently:
    Star Trek: The Original Grind
    Star Trek: The Next Grind
    Star Trek: Deep Space Grind
    Star Trek: Voyage to the Grind
  • chronoss2012chronoss2012 Member Posts: 255 Arc User
    edited March 2013
    so the borked klingon character will stay that way unless i read the above .....im done bye not spending more time on this NOR any money....have a nice day and enjoy the bad review i give everywhere
  • darramouss1darramouss1 Member Posts: 1,811 Arc User
    edited March 2013
    I've tried to open tickets on...

    Windows Explorer on PC
    Firefox on PC
    Chrome on PC
    Safari on Mac
    Firefox on Mac
    Chrome on Mac

    None of them work. I get the same redirect error. As such I usually select login issues as that works, explain how their system is a effective as a screen door on a submarine and then outline my issue.

    Awesome!! Way to go PWE!! You're sooooo cool!!!
  • scurry5scurry5 Member Posts: 1,554 Arc User
    edited March 2013
    It seems to depend on where you are. Using my standard connection from Singapore, everything works fine. However, if I switch on HotspotShield, which routes my connection through an American server, I get the endless redirect. Maybe a non-US proxy would help?
  • darramouss1darramouss1 Member Posts: 1,811 Arc User
    edited March 2013
    darramouss1 wrote: »
    I've tried to open tickets on...

    Windows Explorer on PC
    Firefox on PC
    Chrome on PC
    Safari on Mac
    Firefox on Mac
    Chrome on Mac

    None of them work. I get the same redirect error. As such I usually select login issues as that works, explain how their system is a effective as a screen door on a submarine and then outline my issue.

    Awesome!! Way to go PWE!! You're sooooo cool!!!

    Oh, I've also tried in Australia and the US. No go for either.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited March 2013
    Getting to the Support page works fine for me on IE9 but loses the redirect in Chrome or Firefox.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • raifin1701raifin1701 Member Posts: 82 Arc User
    edited March 2013
    I also get the redirect loop on IE and Chrome from the Eastern US, and have gotten it for some time. Very frustrating.

    (However, I emailed in my support problem, and it was resolved in 2-3 days. No complaint there.)
    [SIGPIC][/SIGPIC]
    Star Trek Online Enlistment Date: February 2010
    Fleet website: www.stoacademy.com
  • kyuui13kyuui13 Member Posts: 0 Arc User
    edited March 2013
    They have had that issue for a good long time. They've been told, numerous times. They've never bothered to fix it. Its not just a few people either. My wife can some times get to the support, but I can't. Same IP, same browser, different computer. One works partially, the other, never.

    Another in the many failings of standards within PWE/Cryptic
    Next time you log in, ask yourself this.
    dastahl wrote: »
    If you can't have fun, then what is the point?
  • cmdrskyfallercmdrskyfaller Member Posts: 0 Arc User
    edited March 2013
    Cryptic? Hello?
    [SIGPIC]http://media.tumblr.com/160cacdb395f8340dac90864182ebe16/tumblr_inline_mx9yxhItkb1qg9pkt.jpg[/SIGPIC]
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