Poll about customer satisfaction

patarmarkan · February 2013

I lately read some really upset posts in the forums concerning the changes since season 7,
especially since the valentine's patch.

I'm curious, if these posts reflect the thoughts of the many or just the annoyance of a few.

So I set up a poll on my website.

Here is the question:
Do you think the devs of STO should change their course of action?

You can choose only one answer per person.
I hope I don't violate any rules with that.

Here is the link:
http://levega.de/stopoll1.html

flash525 · February 2013

I voted:

No, but they should care more about the player's concerns.

I think the team are doing a superb job to be quite honest. Granted I've had a moan myself from time to time, but those were trivial issues. The problem with a lot of people is that they want a game specifically for themselves; something that they're not going to get.

The development team for STO have a wide audience to please; all of which want different things out of this game. The team has to make the most of what they've got, whilst at the same time pleasing everyone. I doubt that is an easy task.

Sometimes it feels as though they don't care about us in the sense that they know some of the things we'd like to see, yet when questions are asked about them, we don't get any response. There have been various comments regarding the customization of unique Bridge Officers (unanswered by Cryptic), there are countless bugs that have still not been addressed, there is the issue with the Benzite Bridge Officer (I believe a problem since launch; Cryptic haven't done anything about it yet, and don't comment when the question is asked).

It sometimes feels as though they're only interested in showing us what they're achieving next, rather than fixing the achievements that they've already got in place. On the whole though, I'd say I was satisfied with STO in it's current status. Sure there is a lot of grind to be had, but they can hardly make it easy to acquire the elite gear else every other player would have it and it wouldn't feel that special. We're suppose to be earning this gear, not have it handed to us on a silver plate.

idrona · February 2013

Voted.

)

adamkafei · February 2013

I voted:

Yes they should. More fun, more balancing, less grinding please!

It isn't an accurate representation of what I want but it's the closest there; what I really want is:

1: More balancing, Science is at the point where only a few ships are playable and their powers worthless (for the most part), Escorts can tank well enough to kill elite borg gateways and tac cubes yet cruisers can't bring a similar level of damage meaning that any tac/scort can defend more than any eng/cruiser can damage... this is balanced?

2: More content that is not a grind or chasing space rabbits... thus more fun

Other than these the game is ok, fix these and we will be looking at the game as it was at F2P but with more content

darramouss1 · February 2013

Thanks for taking the time to make the poll. As a suggestion, after a set period of time create a new thread with the results but link back to this thread. That way the results will have a thread title that will be more relevant.

Oh, and I voted. :-)

On a personal note, adamfekei, I noticed you're flying a Fleet Science Retrofit. I tried it but the low hull and shields just hamstrung me. How do you get around that?

patarmarkan · February 2013

darramouss1 wrote: »

Thanks for taking the time to make the poll. As a suggestion, after a set period of time create a new thread with the results but link back to this thread. That way the results will have a thread title that will be more relevant.

Oh, and I voted. :-)

Thanks for voting :-)

And yes, I will start a thread with the results in a few days.

Unknown · February 2013

This content has been removed.

tjexcimer500 · February 2013

A thread with over 2000 posts already speaks volumes for how the customers believe the devs are mishandling STO. Polls can be manipulated; so I'd rather voice my opinion here.

patarmarkan · February 2013

tjexcimer500 wrote: »

A thread with over 2000 posts already speaks volumes for how the customers believe the devs are mishandling STO. Polls can be manipulated; so I'd rather voice my opinion here.

I did the poll because of that thread.
Yes indeed. More than 2000 posts, but from how many ppl?
I want to have a clear picture. I set up the poll to only accept 1 vote per person
and I really hope it reflects the thoughts of many players.

So ppl please do not abuse it.
I guess there is a good chance that it will show a clear statement without cheating.

lake1771 · February 2013

worst customer service to date that I have ever experienced in a game in my life.
I like the game well enough, each time I happen to need customer service for something though I am severely disappointed, disenfranchised and summarily dismissed.
It's DE moralizing.
big fail there. Stopped buying zen because of it.

P.S. I see no options that fit in your poll mate.

haravikk · February 2013

They could really do with a team that's focused on fixing bugs and addressing balance, while another group focuses on the all-new content. There are tons of minor, but annoying, bugs that don't get fixed, as well as major ones like the inability to set your bridge officers except at your fleet starbase, and the massive damage inflicted on crew by torpedoes even when your shields are up.

Aside from needing a major reworking of balancing, I think fixing crew would go a long way towards helping cruisers and engineering captains. Fix the issue with tactical abilities affecting science ones so that science abilities can be made more powerful again, and science ships might just get a bit closer in strength again.

These are fairly basic things that someone should be able to do, and yet they seem to just be getting ignored in favour of the next lock-box or nonsense from Q.

kamiyama317 · February 2013

haravikk wrote: »

They could really do with a team that's focused on fixing bugs and addressing balance, while another group focuses on the all-new content. There are tons of minor, but annoying, bugs that don't get fixed, as well as major ones like the inability to set your bridge officers except at your fleet starbase, and the massive damage inflicted on crew by torpedoes even when your shields are up.

Aside from needing a major reworking of balancing, I think fixing crew would go a long way towards helping cruisers and engineering captains. Fix the issue with tactical abilities affecting science ones so that science abilities can be made more powerful again, and science ships might just get a bit closer in strength again.

These are fairly basic things that someone should be able to do, and yet they seem to just be getting ignored in favour of the next lock-box or nonsense from Q.

+10,000

Seriously this. ^^^

patarmarkan · February 2013

Close to 100 votes... thanks to all who participated so far!

deyvad · February 2013

I wonder how many people who are happily playing the game will visit the forums and see your link to your webpage in time and vote.

IMO your poll will reflect a small % of the small % that uses the forum, mostly ppl who are unhappy with the state of the game, from the get go your poll is bias, it will show that the majority is not happy and wishes that the devs listen more to player feedback.

That is why when Cryptic/PWE wants to know what the players think/wants, they'll sample a known % of the player population by email, they can then extrapolate the results to have a better understanding of the playerbase.

In May 2012, I received an email from PWE/Cryptic asking for my opinion regarding lock box and lobi (among other things). I'm aware that they sent one in February (maybe January), but I wasn't included in that sample. But that data recolted using the email questionaire represent concrete data that can be analysed, i.e. X% of the sample thinks A, therefore X% of the player base would think A (+/- error margin). For your poll, you can say that X players on a total of Y players who visited the forums AND saw this thread AND went to the website to vote, think A, but I don't see how you could corolate these results to the entire playerbase.

cushionride · February 2013

i really think they should cater a little more to the player. i mean the player is the bread and butter of the game. i know some of the decisions they make for seasons are not all that popular but i do like alot of the ships that come out.

the things that bug me the most in the game so far.

Currency. there are way to many currencies in the game.
we have zen, dylithium, energy creds, GP latinum, and Lobi Crystals.

with zen the thing that pisses me off there is the price of keys for boxes. if i want 10 i have to pay 1250 zen, except when there are sales, then its decent. i think Keys should be 100 for one and 1000 for ten. all the time.

Dylithium. this one really gets me. im sorry i have never seen anyone in startrek pay dylithium for items or materials. gold pressed latinum was a popular currency since DS9 started being aired. the latinum shop is really a joke. theres nothin in there that anyone really wants. honestly i would rather see most of the good stuff in the lobi shop go to the zen store so it doesnt gouge us for so much $$

the refining cap. in all my years of playing MMO's i have never and i mean never had a cap on how much money i could generate in a game. WOW, no. Lineage 2, no. RF online, no. in most of the games i have played i could make as much $$ as i wanted to. and the fact that any and everything that is decent in the game costs around 10000 to 30000 dylithium make that 8000 refining cap an absolute insult. the 8k cap to me would be like going to starbase, and wanting to buy a mk1 phaser and it costing me zen instead of energy creds. seriously.

Grinding. ok i like the project system for starbases, even the embasy. i can deal with that, it gives fleets something to do. makes us work for stuff, better specialty gear. thats a good promotion. but you went to far making character reps. im sorry ive been spending so much time on one char trying to get the rep up, ive neglected my other 5 chars. not to mention grinding that rep on every char is getting really old really fast. the worst rep grind is romulan. i mean you guys did a wonderful job making omega marks plentyfull, even fleet marks arent so bad.. but romulan marks?? someone definately needs their head examined. the space missions only give a max of 18?!?!?!?! in order to get any marks with any speed you have to do mine trap over and over and over. one day i think i did it 15 times. hey devs why dont you do the same mission 15 times and see how long it takes for you to pull your eyes out of their sockets from the shear boredom. o sure the daily give 60 and i red alert is decent. o yea the red alert.... is a waste of freaking time. the tholians have become so strong and spread out that no one can do the mission ive done it 3 times in a row with 3 diff groups. i got nothing for it each time.

my next beef is a huge one i am sooo pissed about i almost quit this game but then i thought about how much money i put into my account. this is the Mirror univers event. the only event worth its weight in leveling a character so it doesnt take 2 weeks. the event used to be 1-3 every day, and i had a reasonable time getting into one, now im lucky to hit one a week. their always at times when im either at work, in bed ,o just plain unavailable. just pitifull

unique consoles from ships you purchase out of the zen store. why is it all the good ones you want for the klingon side can go on almost any ship, the plasmotic leach, the asceton, subspace jumper, etc. what does the feds have for consoles, the point defense, ooo the impulse thruster, maybe the antimatter spread. be still my beating heart, let me move the cloak for crying out loud, how about the saucer seperation consol, or the turtleshell from the R Adm Voyager
and why are we getting andorian ships, why????? to give the nx-01 something to do?
i want a romulan bird of prey. i would kill for one of those

and my last one for now, is a minor character question. why the hell isnt the ferengi on both sides? one of their key attributes is trechery, not to mention their are a lot more npc ferengi on Quenos than at fed headquarters.

themarie · February 2013

Problem is the leader of this game has lied, backpeddled, lied some more, whitewashed, doubletalked, promised, reversed directions, stalled and lied even more SO MANY TIME that if he came in here... and promised me a million Zen on Thursday I would flat out not believe him.

Early on he said this game would never de-evolve into a grind-fest. Three years later he's telling us we're not grinding "the right way" according to his metrics. This is the same man that promised us a full Klingon Faction three years ago... and the conclusion of the storyline started three years ago.

Promised us an open line of communication on bugfixes... nothing.

The problem isn't just one thing. It's been building for awhile now... and here we are.

wilbor2 · February 2013

i have enjoyed all the new missions over the past year but i dont like the fact that there try and force you to do the grind missions for little reward then when players find some thing there like, there take it away and offer nothing to take its place. NO more nerfing of stuff players like e,g STF dilith, foundry fleet marks. i and meny others play a game for fun not to be forced in to a grind. there could of fixed 1 of 100s of bugs instead of taking stuff away we like.

bpharma · February 2013

Voted and I like this idea, might be worth contacting some of these 500+ fleets and getting them to enlist members to vote as it only takes 30s.

Just think I should point out to deyvad that while yes the sample size is way to small and is likely biased the OP does not have access to everyones account details in order to encourage participation. Any attempt in game advertising could and probably would be considered spam at best and result in silencing at worst might get your account banned.

Secondly, do you really trust PWE/Cryptic to take an accurate assessment of the playerbase? For all we know you could have responded negatively and not been asked to participate again. I think they most likely select it on a regional basis so if you're unlucky enough to belong to the X% that don't live in America or wherever their biggest proportion of players live then your voice and opinions don't get heard and don't matter to them.

Also to lake1771 if you're not a subscriber then you get lower priority or none in customer help.

cushionride · February 2013

i will make a challenge to any of the devs on this game. any of them.

take the dev gloves off for 1 month. make a brand new character. no mods, no dev hacks, no extra help, nothing. you guys make this character as if you were a brand new free to play player. you guys put yourselves thru all the BULLCRAP you put us through and see if you actually enjoy that new character you created.

i'd bet all the money i spent on startrek in the past 7 months that i know what the answer would be.

bloctoad · February 2013

themarie wrote: »

Problem is the leader of this game has lied, backpeddled, lied some more, whitewashed, doubletalked, promised, reversed directions, stalled and lied even more SO MANY TIME that if he came in here... and promised me a million Zen on Thursday I would flat out not believe him.

Early on he said this game would never de-evolve into a grind-fest. Three years later he's telling us we're not grinding "the right way" according to his metrics. This is the same man that promised us a full Klingon Faction three years ago... and the conclusion of the storyline started three years ago.

Promised us an open line of communication on bugfixes... nothing.

The problem isn't just one thing. It's been building for awhile now... and here we are.

Indeed. This latest episode from Dan simply caused critical mass.

haldan1968 · February 2013

patarmarkan wrote: »

I lately read some really upset posts in the forums concerning the changes since season 7,
especially since the valentine's patch.

I'm curious, if these posts reflect the thoughts of the many or just the annoyance of a few.

So I set up a poll on my website.

Here is the question:
Do you think the devs of STO should change their course of action?

You can choose only one answer per person.
I hope I don't violate any rules with that.

Here is the link:
http://levega.de/stopoll1.html

I do not like polls. They do not accurately reflect my opinions, and due to their very nature of being in a 'multiple guess' format, provide contrived results that give very limited insight into any given issue.

For example: Poll results that show 57% of people are unhappy mean little when the poll was a simple "are you happy? Yes or No" question.

They mean even less depending on the number of people who bothered to answer. Happy players might not even know about your poll as most happy players are too busy playing the game and are not here complaining. My experiences with MMORPG message boards is that people only come here when they have something to complain about, and not very often when they are happy and content.

Your sample group is therefore going to be flawed in that it will certainly have a disproportionate number of unhappy players drawn to it.

You will need to take those factors into account when analyzing your results.

akrilon · February 2013

adamkafei wrote: »

1: More balancing, Science is at the point where only a few ships are playable and their powers worthless (for the most part), Escorts can tank well enough to kill elite borg gateways and tac cubes yet cruisers can't bring a similar level of damage meaning that any tac/scort can defend more than any eng/cruiser can damage... this is balanced?

I'm generally satisfied with the game and the direction in which it's being developed, but my biggest concern is pretty much this ^^

Unfortunately, the game is increasingly DPS oriented, making (in my view) science ships and cruisers much less desirable. A lot of existing and new gameplay that is released, focuses on dealing as much damage as possible in a short amount of time, making escorts the most likely choice for most PvE and PvP missions. I would sure love to see more balance as far as that's concerned, in the immediate future.

I always like putting in a plug for ship and fleet holdings interior development and customization. Another Belfast style ship interior would really make me a happy Z-Store shopper

Otherwise, all is generally well

Ooo... and general server stability improvements.. the bank UI has been really sluggish lately, again.

Overall, thanks to the dev team

Cheers

lexusk19 · February 2013

Concerning customer satisfaction... I was going to cancel my Xbox membership a while back because the price was to high, so I called CUSTOMER SERVICE and talked with them. Long story short they were very friendly and kind and gave me another year 70% off

. In my book they got a A+. I have sent multiple tickets into PWE and I have been waiting months for a response and never will I ever get to actually talk to someone.. PWE rating in my book F.

So in closing.. Please PWE.. Help your player base, you keep making us your enemy and you drive people away with no customer support. I was a gold at one point but I canceled because I didn't want to fuel such blatant disregard for for us players. :S

clannmac · February 2013

Well done; thanks for taking the time to do this.

And, if this is an accurate representation - meaning it truly is a random sample representing the total population - more than 50% of players, at least at the time I voted, do not feel the game is being handled well and want changes to restore balance and fun and much less grind.

Here's hoping the devs actually pay attention - I am sure the PWE Approval Rating poll that was emailed out come back with far less than satisfactory marks...

kamiyama317 · February 2013

They need a poll like this in the game, so everyone who logs in can take it.

patarmarkan · February 2013

Ok 30 minutes left to the next STO-patch.
I think writing down actual results makes sense, so we can compare them to later
results after the patch. I will not comment it atm...

Question:
Do you think the devs of STO should change their course of action?

Not at all. They do a great job and should continue. 12% (25 Votes)
No, but they should care more about the player's concerns 17% (35 Votes)
Immediately! I'm really upset atm. 18% (37 Votes)
Yes they should. More fun, more balancing, less grinding please! 52% (106 Votes)
Not sure. 1% (2 Votes)

205 total votes since Feb 19, 2013

Thanks for participation!

lake1771 · February 2013

bpharma wrote: »

Also to lake1771 if you're not a subscriber then you get lower priority or none in customer help.

that is exactly why I will not spend any more money on this game. maybe once they bleed it dry 'n sell it to the next company.

twg042370 · February 2013

Small section of a limited group. Meaningless as evidence.

Poll about customer satisfaction

Comments