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Quality Control
zeroalexandra
Member Posts: 4 Arc User
I have an honest question here for the dev team.
Do you understand the concept of quality control? This is a serious question, because my experiences in the game to this point say you don't. Glitches that have existed from launch are still in the game. One example, the mission completion issue where the game can randomly decide that, hey, you didn't finish that mission after all. Guess you have to go back and do half of it all over again to get credit. This was an issue at launch THREE YEARS AGO and it still exists. Are you incapable of fixing these issues? Laziness? Incompetence? Too focused on your next lockbox money making scheme? Or have you just given up on this game entirely and are going to start pushing everyone to Neverwinter?
This doesn't even touch on customer service which is a joke of the highest order, but I've been warned that I'm not allowed to speak ill of them on this forum so I digress.
Moving on, lets look at a more recent quality control example, or rather an example of a lack of it. I got my hands on the Ambassador class ship and found myself wondering, was it rushed or did you just give up?
Hull Appearance
As you can see from the picture I've highlighted a large section of the hull that doesn't seem quite like the rest of it. Its both a different colour and texture, and this is the unmodified version. If you dare slap something on that might change the appearance and...
It hurts the eyes.
Similarly, consider the position of the ship in both screenshots. Neither is cropped nor aside from the arrows edited. Why is the camera centred SO far back on the model that it becomes awkward to fly?
Any sort of quality control would have at the bare minimum noted how badly designed the new ship model looked, so I once again ask the question: Do you understand the concept of quality control?
Do you understand the concept of quality control? This is a serious question, because my experiences in the game to this point say you don't. Glitches that have existed from launch are still in the game. One example, the mission completion issue where the game can randomly decide that, hey, you didn't finish that mission after all. Guess you have to go back and do half of it all over again to get credit. This was an issue at launch THREE YEARS AGO and it still exists. Are you incapable of fixing these issues? Laziness? Incompetence? Too focused on your next lockbox money making scheme? Or have you just given up on this game entirely and are going to start pushing everyone to Neverwinter?
This doesn't even touch on customer service which is a joke of the highest order, but I've been warned that I'm not allowed to speak ill of them on this forum so I digress.
Moving on, lets look at a more recent quality control example, or rather an example of a lack of it. I got my hands on the Ambassador class ship and found myself wondering, was it rushed or did you just give up?
Hull Appearance
As you can see from the picture I've highlighted a large section of the hull that doesn't seem quite like the rest of it. Its both a different colour and texture, and this is the unmodified version. If you dare slap something on that might change the appearance and...
It hurts the eyes.
Similarly, consider the position of the ship in both screenshots. Neither is cropped nor aside from the arrows edited. Why is the camera centred SO far back on the model that it becomes awkward to fly?
Any sort of quality control would have at the bare minimum noted how badly designed the new ship model looked, so I once again ask the question: Do you understand the concept of quality control?
[SIGPIC][/SIGPIC]
Post edited by zeroalexandra on
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Comments
You also didnt notice/mention the pattern on the saucer.
Not everything you see on the internet is true - Abraham Lincoln
Occidere populo et effercio confractus
I think unlike most other dev teams cryptic not just dislike going back to fix some old stuff; they literally hate it with so much passion that it must start costing much money to even consider getting back to fix old issues. Just an impression I got.
In short: WYSIWYG.
Oh my God this.
If I want to equip a hypospray, I have to drag it out of my inventory and put it in one of my device slots.
THEN I have to go to my action bar and open up my abilities listing, and scroll through until I find the hypospray, and drag that onto my action bar.
I haven't seen that kind of inventory management since playing point-and-click adventure games in the 90's.
If they really want to limit us to using stuff in our device slots, then we should at least be able to drag an item straight from the devices onto our action bars.
so frakking ugly, i wonder why people use them... are you intentionally trying to show everyone how bad it is, or do you just like looking ugly?
and the turning of the Ship gives me enough OCD to never even want to fly it, and i bet we will see people swapping out of it very fast once they get annoyed enough by it.
i don't blame the Dev's for the lack of Quality Control, i blame dStahl, he is the one making the Schedule and the Dev's job is to follow the schedule no matter what.
dStahl refuses to put proper polish / bugfixing-time on the Schedule and that is the real problem.
He refuses to get a 2nd Ship artist who's only job it is to fix old ships while the other one works on the new shiny LockBox/C-Store ships.
They all are very good at making excuses or just ignoring the complaints on the Forum, talking about priorities or that they have no bored devs sitting around that only wait to fix old art assets (how the hell is anything in an MMO an old art asset? we get new Players every day, and for them every detail is NEW, every ugly old ship art asset, or ugly 3 year old Phaser Rifles included).
Cryptic needs to start some serious Quality Control or they will soon feel the need for Damage Control when the players patience runs out.
My patience is at an all time low, knowing they messed so much stuff up with Season 6 + 7 and are already working on *Season 8* and have abondened fixing stuff until then (last patchnotes: Balloon sizes got fixed... rly? THAT **** has priority for the Devs?!)
meeeeep WRONG!
you drag the Hypo from your DEVICE SLOT to your Power Bar, THEN the device slot is linked to the power bar again.
i don't know why, but they changed that with Season 7 and did not document the change in the patchnotes [or everybody missed it], i have been fighting with this for weeks myself until i found the info in a user-post.
The game isn't being run by people interested in long term profits, they want a short term cash grab and then to dump it off into support mode after the population dies off.
Long term plans involve customer care and satisfaction, removing game crippling bugs that exist. Fair and reasonable pricing structures with a steady development of quality content.
We get slow customer support, an increasingly frustrating play experience because of bugs in pretty much every aspect of the game. Regular content updates full of low quality pew pew missions leading to a heavy game imbalance. Regular lock box swindles with the next greatest toy. Patches with virtually no testing time moved onto live servers, and even if major game breaking updates are found, they are ignored and pushed forward, getting fixed within the next month, when they have time.
Quality work.
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Nothing to do anymore.
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I could write a list of other bugs I'd want fixed - but next on the list would be the black textures that still show up everywhere - particularly on Tac cubes and the really HUGE one on the wall of Main Engineering in Fed ship interiors... among other places... but, I'm not going to insult the devs about it.
I get the impression that devs are given lists of tasks, and if something isn't on that list, like fixing a particular bug, it doesn't get fixed.
You do not want programmers wandering around looking to things to fix. They'd get in eachother's way and break just as much stuff as they were trying to fix. A well run system NEEDS direction so that everybody knows what's going on. So, only doing what's on the schedule is how it should be.
The problem is that there seems to be basically no time budgeted to "fix minor bugs that are more than a month old". It's like once a bug has been around for more than a few weeks it becomes part of the sedimentary layer. Seriously, look over the patch notes and find anything that was fixed for an issue that wasn't added or broken immediately prior.
Most of my deaths come from Tactical Team not activating. The only UI worse than this was in (funnily enough) Perfect World.
Missions not completing and broken Red Alerts are also in my top 3. Are planetary exploration missions still full of bugs too?
That's how the ship looks on the original model
This is a disservice to all of us. Over all the QC employed in this MMO is TRIBBLE and so 1950's. It doesn't keep up with current times.
Definition of QC:
Quality control, or QC for short, is a process by which entities review the quality of all factors involved in production
Quality control emphasizes testing of products to uncover defects and reporting to management who make the decision to allow or deny product release
I have been doing STO since Beta and a shame that there a ton of bugs in the game that remain unfixed. IMO the root cause is that there is no clear QA techs working on fixes/glitches but on the contrary they have been moved these same techs to cover other projects or priorities (at least that is the impression).
This is a great MMO but it's quality leaves a lot to be desired. They said they have 2 QC techs but I doubt if they really have the time to fix "existing" bugs. Testimony to this is the support ticket system. It's just a way for you as the consumer to "feel better" that a bug is being addressed while it goes routed to an empty void where nobody looks at it. Other MMO's do have a better tech support follow up (even SWOTR-you can actually talk to a human being at times) and leaves a lot to be developed in STO.
I have to agree with the OP and would be great if someone actually looks at the tech support/QC issue or the lack of it.
This thread has now most definitely run its course, and isn't providing any civilized feedback, so due to this as well as the nature of the original post, I'm closing this thread down.
Thanks,
syberghost