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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…3637394142…102

Comments

  • hunterkiller64hunterkiller64 Member Posts: 94 Arc User
    edited January 2013
    glad im not the only one irked it's happening at all you would think they tested the patch [if thats whats causing it ] b4 it went live :mad:
  • starmanjstarmanj Member Posts: 718 Arc User
    edited January 2013
    I don't know what is going on but my ISP Cox.net is having problems aswell
  • drkangelrzngdrkangelrzng Member Posts: 0 Arc User
    edited January 2013
    I to am having issues with launcher.it is now January 28th 2013 after they did shard maitinance.I hop it resolves its self with a little time
  • warbird1988warbird1988 Member Posts: 40 Arc User
    edited January 2013
    As I suspected, Cryptic has rushed this patch in without any thought or testing and as usual have cocked the game up.
  • crawcookcrawcook Member Posts: 1 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Josh>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 6 ms 7 ms L100.NYCMNY-VFTTP-180.verizon-gni.net [71.167.53
    .1]
    3 37 ms 36 ms 32 ms G0-14-0-0.NYCMNY-LCR-22.verizon-gni.net [130.81.
    146.82]
    4 22 ms 11 ms 15 ms so-3-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
    1.199.12]
    5 11 ms 9 ms 10 ms 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
    6 23 ms 20 ms 19 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
    7 100 ms 23 ms 19 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    8 22 ms 22 ms 24 ms internap-gw.customer.alter.net [65.207.236.58]
    9 124 ms 170 ms 119 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 28 ms 31 ms 22 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Josh>tracert http://launcher.startrekonline.com
    Unable to resolve target system name http://launcher.startrekonline.com.

    C:\Users\Josh>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 8 ms 7 ms L100.NYCMNY-VFTTP-180.verizon-gni.net [71.167.53
    .1]
    3 12 ms 12 ms 12 ms G0-14-0-0.NYCMNY-LCR-21.verizon-gni.net [130.81.
    140.246]
    4 11 ms 8 ms 10 ms ae0-0.NY325-BB-RTR1.verizon-gni.net [130.81.209.
    102]
    5 18 ms 22 ms 21 ms xe-4-0-4-0.BOS-BB-RTR1.verizon-gni.net [130.81.2
    3.252]
    6 22 ms 21 ms 22 ms 0.ge-1-0-0.XL3.BOS4.ALTER.NET [152.63.19.229]
    7 18 ms 17 ms 19 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    8 134 ms 209 ms 202 ms internap-gw.customer.alter.net [65.207.236.58]
    9 27 ms 29 ms 26 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 30 ms 34 ms 21 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 * * * Request timed out.
    12 * * 22 ms playstartrekonline.de [208.95.185.44]

    Trace complete.

    C:\Users\Josh>
  • mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    plvoy wrote: »
    any NIC on the way could be faulty, that is true, but then there would be other services impaired as well... maybe there are, maybe not. But since players are online and I guess it's the same Datacenter, the problem should be well within the Datacenter... :)

    Not really, it depends on how they route/load balance. It could be the specific route into the center for the patching. The point being that some people CAN patch means it's network and routing related - the server would not discriminate between locations, that's a router/load balancing job.


    Anyway, it's all conjecture as I do not know their network layout. Was just offering a best guess at the problem.
  • alexdohertyalexdoherty Member Posts: 4 Arc User
    edited January 2013
    Strangely enough, I tried tethering it with my mobile and it did seem to allow me to download the patch, However trying to swap back to my usual ISP only went back to the usual patch loading problems.

    Fun times, A year out of the game and I try to come back to the same reasons I left in the first place.
  • outooffocusoutooffocus Member Posts: 0 Arc User
    edited January 2013
    actually i cant even get to the startrekonline website , same thing as the launcher , no connect possible
    Great advertisement as i just subscribed yesterday
  • bpharmabpharma Member Posts: 2,022
    edited January 2013
    Here's my trace:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
    2 5 ms 5 ms 5 ms 217.32.143.229
    3 5 ms 5 ms 5 ms 217.32.143.254
    4 8 ms 8 ms 8 ms 213.120.181.26
    5 8 ms 7 ms 8 ms 217.41.169.55
    6 8 ms 8 ms 8 ms 217.41.169.107
    7 9 ms 8 ms 8 ms 109.159.251.69
    8 18 ms 15 ms 13 ms core1-te0-2-3-0.ealing.ukcore.bt.net [109.159.25
    1.17]
    9 12 ms 12 ms 12 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
    5.122]
    10 12 ms 12 ms 13 ms 166-49-211-157.eu.bt.net [166.49.211.157]
    11 13 ms 12 ms 12 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
    12 16 ms 15 ms 15 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 13 ms 14 ms 14 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
    .57.102]
    14 90 ms 92 ms 89 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .30.129]
    15 87 ms 87 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    I like in the UK and noticed a lot of lag and rubberbanding last night at about 1am 0GMT

    Also the cryptic staff are doing their jobs and trying to get this sorted, which is all anyone can do at the moment so shut up and post yer damn traces.
    It is through repetition that we learn our weakness.
    A master with a stone is better than a novice with a sword.
    Has damage got out of control?
    This is the last thing I will post.
  • flash525flash525 Member Posts: 5,441 Arc User
    edited January 2013
    daveyny wrote: »
    In a Perfect World... sometimes 2+2 Does Not = 4.
    It would seem my Calculator needs adjusting. ;)
    hornviech wrote: »
    for that I would like to have a Dominion with the Escort Carrier in it for compensation ! :cool:

    I already opened several of these Boxes and I only got junk !
    Hah! Count yourself lucky. I must have opened 150odd boxes (if not more) with the same result as you, luckily I'd saved up enough Lobi from the past that I was able to purchase the Dreadnought from the Lobi Store, sell it on the Exchange and buy an Escort from my winnings.

    I can say without a shadow of a doubt the money I put into that is the last ever. Wasted far too much on boxes for that Escort, and besides, I can't see myself wanting any other alien ships. The Cardassian, Breen and Jem Hadar ships ought to be enough for me.
    maddog0000doom wrote: »
    whats team viewer? never heard of it never used it. its not the problem
    Same, I've never heard of team viewer either. This being the case (for both of us; maybe more) I doubt such a software problem is our problem.
    ravynknight wrote: »
    i opened about 300 boxes and got a bunch of other stuff but no ship i would like a heavy escort carrier as well! i think its stupid that you make us spend so much on keys and don't even offer up an increasing chance relative to how many boxes you opened.. its absolutely ludicrous what it takes to get one of those..
    Whilst I can appreciate how annoyed you might be, you can't blame Cryptic for their lock boxes. Truth be told, they aren't forcing you to put money toward those keys. It's by your choice and greed for an alien ship (a ship that is equally on par with some FED ships anyway). Fact is, it's a random gamble. Doesn't always work in our favour. I've got two lock box ships (and the Chel Grett). These will do me just fine.
    attachment.php?attachmentid=42556&d=1518094222
  • assimilatedktarassimilatedktar Member Posts: 1,708 Arc User
    edited January 2013
    Same problem. There already was a thread about this but it has been moved. See you there when they are merged.:rolleyes:
    FKA K-Tar, grumpy Klingon/El-Aurian hybrid. Now assimilated by PWE.
    Sometimes, if you want to bury the hatchet with a Klingon, it has to be in his skull. - Captain K'Tar of the USS Danu about J'mpok.
  • lex1conlex1con Member Posts: 27 Arc User
    edited January 2013
    fonz71 wrote: »
    i see the last post was over 3 hours ago,,, maybe some people are back in-game, but there is no such luck for me. just wanted to confirm this is still an issue. thanks

    nope it wasnt, only ten mins from me
    [SIGPIC][/SIGPIC]
  • boltax2012boltax2012 Member Posts: 32 Arc User
    edited January 2013
    Hi everyone.......Its 18.30 gmt and i have the same problem......is anyone else still having a problem with the updater?
  • nobscunobscu Member Posts: 136 Arc User
    edited January 2013
    To make the game unplayable... Even for Cryptic's track record of breaking things after patches, this is pretty uncanny.
    [SIGPIC][/SIGPIC]
  • mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    alexdoherty wrote: »
    Strangely enough, I tried tethering it with my mobile and it did seem to allow me to download the patch, However trying to swap back to my usual ISP only went back to the usual patch loading problems.

    Fun times, A year out of the game and I try to come back to the same reasons I left in the first place.

    If you've managed to patch, try loading the gameclient.exe in the STO directory.
  • wast33wast33 Member Posts: 1,855 Arc User
    edited January 2013
    ... as you would not have been expected: problem was there before the patch and seem to be located at one of cryptics serverfarm hosters ^^...

    http://sto-forum.perfectworld.com/showthread.php?p=7687191#post7687191
  • cyberglum11cyberglum11 Member Posts: 20 Arc User
    edited January 2013
    My trace, from London UK:

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms
    2 8 ms 6 ms 7 ms 10.95.52.1
    3 8 ms 9 ms 11 ms haye-core-1a-ge224.network.virginmedia.net [80.3.177.13]
    4 8 ms 9 ms 14 ms haye-core-2a-ae3-0.network.virginmedia.net [212.43.163.117]
    5 7 ms 7 ms 7 ms brnt-bb-1c-ae9-0.network.virginmedia.net [62.253.174.181]
    6 15 ms 15 ms 8 ms popl-bb-1c-ae5-0.network.virginmedia.net [62.253.174.133]
    7 61 ms 20 ms 24 ms popl-bb-1a-ae7-0.network.virginmedia.net [213.105.159.185]
    8 12 ms 71 ms 8 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2]
    9 18 ms 17 ms 15 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
    10 24 ms 24 ms 21 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
    11 21 ms 21 ms 22 ms te0-5-0-6.ccr22.ams03.atlas.cogentco.com [154.54.73.193]
    12 33 ms 24 ms 26 ms te0-0-0-7.ccr22.lpl01.atlas.cogentco.com [154.54.37.106]
    13 94 ms 94 ms 103 ms te0-4-0-2.ccr22.bos01.atlas.cogentco.com [154.54.44.185]
    14 92 ms 92 ms 92 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • origcaptainquackorigcaptainquack Member Posts: 614 Arc User
    edited January 2013
    me 2 cant load the laucher. i guess ill go play battlestar gallatica online.
  • zaichalzaichal Member Posts: 96 Arc User
    edited January 2013
    Looks like this problem isn't discriminating against ftp. I'm currently subscribing and affected by it.

    Can anyone affected by this problem log onto gateway.startrekonline? I can't.
  • cha0s1428cha0s1428 Member Posts: 416 Arc User
    edited January 2013
    I wonder if its the same router issue it was before. I would test it by just trying to bypass the router, but Its a pain to get to, so I won't. If anyone else wants to try, we sure would appreciate the feedback.
  • warbird1988warbird1988 Member Posts: 40 Arc User
    edited January 2013
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes
  • lordlalolordlalo Member Posts: 460 Arc User
    edited January 2013
    Firstly, I'm one of the "few" that cannot open the patcher, but before the servers went down, I was able to purchase a ton of Zen. When I purchased this Zen, it did not show up in my account as processing or anything -- like it had never happened.

    So, I contact support -- I get a canned response that it is Paypal's fault. I call PayPal and the agent at PayPal insists I'm being scammed and that their systems are running as intended -- he also states that PWE has their money as the transaction shows clearly on PayPal's side. So, now to clarify the situation and to give PWE a chance to explain things, I call, I call, I call, I call some more... I've been calling since 20 mins ago and no one answers the phone during their normal business hours....

    I am so inspired by trust in PWE right about now.....
    Said NO to Arc. Gets punished by not being given a free outfit, free lobi, and free shuttle. Now forced to use Arc's site when trying to get to STO site. Still not rewards for beta testing the Arc website by force. Bravo Cryptic.
  • fatumterminatusfatumterminatus Member Posts: 2 Arc User
    edited January 2013
    C:\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 48 ms 49 ms 48 ms 112.Red-80-58-67.staticIP.rima-tde.net [80.58.67
    .112]
    3 * * * Request timed out.
    4 84 ms 81 ms 92 ms 133.Red-80-58-86.staticIP.rima-tde.net [80.58.86
    .133]
    5 84 ms 84 ms 83 ms 84.16.10.73
    6 113 ms 179 ms 114 ms 213.140.37.174
    7 449 ms 226 ms 226 ms 195.50.118.201
    8 131 ms 127 ms 128 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
    9 128 ms 128 ms 125 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.1
    58]
    10 131 ms * * te0-7-0-1.ccr22.lon01.atlas.cogentco.com [130.11
    7.15.81]
    11 * 131 ms 128 ms te0-5-0-6.mpd22.lon13.atlas.cogentco.com [154.54
    .74.62]
    12 200 ms 192 ms 191 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .5.122]
    13 205 ms 206 ms 205 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 227 ms 218 ms * 38.111.40.114
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • dktokyodktokyo Member Posts: 4 Arc User
    edited January 2013
    I made the mistake of having Steam verify the files :(

    Looks like I won't be getting a monday morning Q XP boost... I just started on Saturday, already a Captain thanks to that. Would probably be an admiral if I did less PvE.

    Aside (I can't make new threads yet :( ): is there any point in opening Dominion Lock Boxes before you're level 50? I got a great purple piece when I opened one earlier, but it was a Mk II and is now useless. I'm guessing I won't get any ships, etc.
  • dethblazer1dethblazer1 Member Posts: 0 Arc User
    edited January 2013
    Would be nice if we had any update about this and eta from the devs :mad:
  • nanonoizexxxnanonoizexxx Member Posts: 7 Arc User
    edited January 2013
    from amsterdam we cant launch
  • nobscunobscu Member Posts: 136 Arc User
    edited January 2013
    Someone tell the hamster to turn their router off for 10 seconds then let it reset :D
    [SIGPIC][/SIGPIC]
  • flash525flash525 Member Posts: 5,441 Arc User
    edited January 2013
    boltax2012 wrote: »
    Hi everyone.......Its 18.30 gmt and i have the same problem......is anyone else still having a problem with the updater?
    18:22 GMT. :P

    But yes, same problem.
    attachment.php?attachmentid=42556&d=1518094222
  • sharyssasharyssa Member Posts: 157 Arc User
    edited January 2013
    zaichal wrote: »
    Looks like this problem isn't discriminating against ftp. I'm currently subscribing and affected by it.

    Can anyone affected by this problem log onto gateway.startrekonline? I can't.



    ...nope, not working here either.
    [SIGPIC][/SIGPIC]
  • attilio87attilio87 Member Posts: 264 Media Corps
    edited January 2013
    dethblazer1 wrote: »
    Would be nice if we had any update about this and eta from the devs :mad:

    They are investigating and can't give an ETA since they don't know what the problem is yet. That's the latest update so I assume nothing has changed.
    attilio.png
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