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Forums > Home› Star Trek Online General Discussion

Zen sale issue

averyddaverydd Member Posts: 74 Arc User
edited December 2012 in Star Trek Online General Discussion
I been buying the odd bit of zen every now and again for a few ships I want, last night i wanted take advantage of the zen offer. So I bought some and over the last 24 hours the reviewing bit has been stopping me getting my zen, the moneys gone from my bank.

I tried submitting a ticket but the website keeps saying too many diverts and then fails.

Anyone know another way to contact the powers that be besides the STO website support, which is same support as them all.
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Post edited by averydd on

Comments

  • darthpanda16darthpanda16 Member Posts: 9,471 Arc User
    edited December 2012
    http://techsupport.perfectworld.com/showthread.php?t=2131 See if that info helps for contacting support by email or tickets.
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  • semper8semper8 Member Posts: 52 Arc User
    edited December 2012
    Same thing happened to me... They took the money but I have yet to get my Zen....
  • starfish1701starfish1701 Member Posts: 782 Arc User
    edited December 2012
    Yes, mine is stuck in 'reviewing' as well. :(
  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    edited December 2012
    There is a phone number that you can call during their normal buisness hours regarding payment issues. Their payment method of skipe i believe it's called has always worked fine for me in the past, but as of lately never seems to accept my payments, so i switched to paypal and it has worked fine all the time for me as of now. While some payments go thru rather quickly, others do tend to go thru a review and can take up to 24hrs. to complete.
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  • starfish1701starfish1701 Member Posts: 782 Arc User
    edited December 2012
    Actually, mine has just gone through. :)

    Never had any delays before, but I had one this evening.
  • trellabortrellabor Member Posts: 209 Arc User
    edited December 2012
    starfish1701 wrote: »
    Actually, mine has just gone through. :)

    Never had any delays before, but I had one this evening.

    How long would you say yours was stuck in 'reviewing'? 24 hours?
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