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Can't buy slots or access foundry
mikewendell
Member Posts: 0 Arc User
Greets:
I;m just going to throw this out once again in an attempt that a passing dev will see it. I've filed bug reports in the past ingame and they've gone off to limbo. I filed a Tech Support ticket recently and had a GM answer it saying I needed to file a bug report. Not sure why the ball got dropped there.
Copy and paste from the last ticket:
Greets:
I am having a problem with access the STO foundry. Previously I was able to purchase 2 starter packages for 8 slots by doing the "create a character- delete the character" walkaround discussed many times on their support forums.
When I try to access the foundry, one of two things happen.
- I have no slots and can't buy any new ones. When I click on the Buy Foundry Project Slots button, I am taken to buy page and I see Buy Starter Package option. When I try this, O get a purchase failed result at the bottom of the page.
- I have slots but I don;t. When this happens, I access the Buy Foundry Project Slots, I see I have my 8 slots and I see the option to buy extra slots. When I go into the editor though, I see that I have 1/0 slots available.
This is I believe the third request to have someone review this situation. Please see if you can resolve this issue. This issue was reported as being fixed in a recent patch and I was told in the support forums by branflakes that it was working. It clearly is not.
I;m just going to throw this out once again in an attempt that a passing dev will see it. I've filed bug reports in the past ingame and they've gone off to limbo. I filed a Tech Support ticket recently and had a GM answer it saying I needed to file a bug report. Not sure why the ball got dropped there.
Copy and paste from the last ticket:
Greets:
I am having a problem with access the STO foundry. Previously I was able to purchase 2 starter packages for 8 slots by doing the "create a character- delete the character" walkaround discussed many times on their support forums.
When I try to access the foundry, one of two things happen.
- I have no slots and can't buy any new ones. When I click on the Buy Foundry Project Slots button, I am taken to buy page and I see Buy Starter Package option. When I try this, O get a purchase failed result at the bottom of the page.
- I have slots but I don;t. When this happens, I access the Buy Foundry Project Slots, I see I have my 8 slots and I see the option to buy extra slots. When I go into the editor though, I see that I have 1/0 slots available.
This is I believe the third request to have someone review this situation. Please see if you can resolve this issue. This issue was reported as being fixed in a recent patch and I was told in the support forums by branflakes that it was working. It clearly is not.
Post edited by baddmoonrizin on
0
This discussion has been closed.
Comments
My character Tsin'xing
No mention about their broken tech support form though.
Based on other readings around here, I created a regular (NOT content development) character. Don't bother customizing it, you're just going to delete it anyway. Let it load, skipped the tutorial, logged out, logged in, deleted new regular character, went to content creation tab. It said I already had 8 Foundry slots (this may vary for you). I told it to buy four more anyway, for 10000 Dilithium. After that, it asked me to create a content creation character. Tried. Character couldn't be created.
Forced back to login screen with error. Logged back in. Clicked content creation tab. The buttons for creating content creation characters remained unlocked (this was new for me) Tried to create another character. Success! I've been tooling around in the Foundry for the last hour and a half.
Hope this helps some of you all too
Thanks but that's what I mentioned in the first post as the "create a character- delete the character" walkaround.
Also the next time you login, you can access it via the character you had created but you'll have 1/0 slots available when you get to the editor.
Must of. I check pretty much every time I log on.
Add to that the non existent zone chat and I'm just peachy.
edit: Thank you though for taking the time to respond.
In my quest to get access to zone chat, it was suggested that one of the characters may be glitching the system. Since my newest character was the one that I created for the foundry, I went a head and deleted that one.
And now I;m back to being completely locked out of foundry. Can't even get to the editor with it's 1/0 slots.
Yup, lots of fun.
edit: Sig image changed until this is fixed.
Actually I have thought about that. If that;s what it's going to take to resolve this, gotta admit that I shouldn't have to take that step but if I must.....
Yeah well.....
By the way I give up on this. I'm assuming that the 20k in dil I spent on the slots is lost.
Just chalk it up to another long outstanding bug that seems to never get fixed.
DCUO is looking better and better right now.
[SIGPIC][/SIGPIC]
My character Tsin'xing
Well right now everybody is locked out right now. I'd give you reference links but that appears to offend folks here and I can;t tell you to search either since that also offends folks so I guess you;re on your own on finding the threads.
The foundry has been down since season 6 came out. They recompiling the missions, founds some bugs and are testing the fixes while continuing to republish them. Of course telling you that will probably offend someone as well....
And we all have the same join date. The forums got merged, the database transfer got royally messed up and we've got what we've got.
My character Tsin'xing
That. I'm tired and internet access has been an issue for part of yesterday and today. I should have said linked accounts.
Brother quit worrying about pissing some computer geek off, I mean, yeah I know this is mostly all they do with themselves, sit on the computer waiting to jump someone for asking a question they deem is wrong or stupid, say what you ant to say , respectfully of course, and out of all the doe heads who post some negative Nancy TRIBBLE, you will have some that are actually friendly and willing to help their Star Trek brothers (or sisters). Those who think they are better than others and can't wait to jump someones TRIBBLE for any little thing need to stop and think WWKD? What would Kirk do???.....
That's a different problem. The foundry is currently down.
Copied and pasted:
We're discussing (well complaining) about it in the recent patch discussion:
http://sto-forum.perfectworld.com/showthread.php?t=327611
There;s also a timeline (more discussion and complaining) here:
http://sto-forum.perfectworld.com/showthread.php?t=307171
Oh and this guy named his ship after it:
http://sto-forum.perfectworld.com/showthread.php?t=322281
Hope this helps.
edit: There was another thread too but that'll get you started.
Hope this helps. Thanks by the way for searching first and not just starting yet another thread on the subject.
so I already filed a report does any1 have ideas or what kind of issue this might be???
The foundry has been completely off line since the start of Season 6.
Look up a couple of posts for links.
One of the recent most patch notes mentioned that the issue of not being able to purchase additional slots was resolved. I am assuming that my issue is related to this.
I wanted to mention that during those few days where we had access again to the foundry editor, I still was not able to access it. In fact the problem has gotten worse as the previous "Create a character - delete the character" workaround no longer works either.
I would have reported this earlier but was unable to due to the poor customer service that I have received from an employee of this company.
Recent most tickets:
[System] [TicketCreated] Successfully submitted ticket ID #1,378,275. Another bug report
[System] [TicketCreated] Successfully submitted ticket ID #1,378,285. gm request for the slots - Still open
8/2/2012 about 7pm US Eastern time
edit: I don;t see mention of the slot issue in the regular patch release announcements. Maybe I;m just getting confused over if this got fixed or not.
That's not entirely true.
It went down on the 12th of July, then came back up on the 2nd of August, but it unfortunately went back down again on the 6th.
I know that four days doesn't really matter, but I just wanted to let people know who were unaware that it had been up at some point, short as it was.
Agreed. For those reading, please review the thread dates.
Like I said I tried to report/update this earlier but was unable to do so. For the short period of time where the foundry editor was available, I still did not have access to it even though I;ve purchased two of the starter packages earlier.
I also stated that I gave up on this. The only reason why I am mentioning it is that it is listed in the patch notes. Kind of like how Mudd got fixed way back when but is still an issue for many.