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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Devs there is something Severly Wrong. Help!

bannon3bannon3 Member Posts: 379 Arc User
edited July 2012 in Windows and General: PC, Network, and Other Technical Issues
This is going on a week now, I either cant launch the game or when I get in and play if I try to transfer maps I get Server not Responding and get kicked off, what has happened? I see other posts of similar things happening to other players and there doesnt seem to be any response from Cryptic. If you want us all to leave and stop paying thats your business, I will say tech support got back to me and gave me some solutions but after that they gave up and said wait for a patch maybe? I am giving this a few more days then I cancel. :mad:
In Space, Cryptic cant hear you scream!!!
Post edited by bannon3 on
«13

Comments

  • heizlueftaheizluefta Member Posts: 167 Arc User
    edited June 2012
    I?m having same issues. Everytime timeout. Kicked from server. Sometimes in mapchange, sometimes during a pvp match ! Fix this ! Unplayable !
    [SIGPIC][/SIGPIC]
  • bannon3bannon3 Member Posts: 379 Arc User
    edited June 2012
    Thats how it began, timeouts while map changing. Then it went to not even being able to launch the game, I have played fine for 2 years so it isnt me, nothing has changed on my end.
    In Space, Cryptic cant hear you scream!!!
  • heizlueftaheizluefta Member Posts: 167 Arc User
    edited June 2012
    Ticket: #120620-000512

    Same me....playing since Beta....can?t believe it....
    [SIGPIC][/SIGPIC]
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2012
    Now I've had no problems what so ever playing STO this week, so there's nothing wrong with the Server. This implies you have some kind of issue with your Internet connection to STO...

    Read the instructions for the 'Net Test' and 'Trace Route' diagnostics located in this thread...
    http://sto-forum.perfectworld.com/showthread.php?t=225155

    And post the results here... Without this information its not even possible to make a educated guess on what the problem is...
  • heizlueftaheizluefta Member Posts: 167 Arc User
    edited June 2012
    Tracert Test:

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
    30 Abschnitte:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 * * * Zeit?berschreitung der Anforderung.
    3 7 ms 7 ms 12 ms 172.30.15.57
    4 25 ms 10 ms 10 ms 172.30.15.253
    5 15 ms 13 ms 14 ms HSI-KBW-078-042-040-033.hsi3.kabel-badenwuerttem
    berg.de [78.42.40.33]
    6 13 ms 13 ms 14 ms HSI-KBW-078-042-040-035.hsi3.kabel-badenwuerttem
    berg.de [78.42.40.35]
    7 14 ms 14 ms 15 ms xe-2-1-0-371.muc10.ip4.tinet.net [77.67.95.65]
    8 117 ms 168 ms 117 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    9 119 ms 118 ms 117 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 118 ms 118 ms 117 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 114 ms 125 ms 110 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
    12 111 ms 111 ms 112 ms 208.95.185.41

    Ablaufverfolgung beendet.

    Nettest:

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
    30 Abschnitte:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 * * * Zeit?berschreitung der Anforderung.
    3 7 ms 7 ms 12 ms 172.30.15.57
    4 25 ms 10 ms 10 ms 172.30.15.253
    5 15 ms 13 ms 14 ms HSI-KBW-078-042-040-033.hsi3.kabel-badenwuerttem
    berg.de [78.42.40.33]
    6 13 ms 13 ms 14 ms HSI-KBW-078-042-040-035.hsi3.kabel-badenwuerttem
    berg.de [78.42.40.35]
    7 14 ms 14 ms 15 ms xe-2-1-0-371.muc10.ip4.tinet.net [77.67.95.65]
    8 117 ms 168 ms 117 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    9 119 ms 118 ms 117 ms internap-gw.ip4.tinet.net [77.67.77.54]
    10 118 ms 118 ms 117 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 114 ms 125 ms 110 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
    12 111 ms 111 ms 112 ms 208.95.185.41
    [SIGPIC][/SIGPIC]
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2012
    bannon3 wrote: »
    This is going on a week now, I either cant launch the game or when I get in and play if I try to transfer maps I get Server not Responding and get kicked off, what has happened? I see other posts of similar things happening to other players and there doesnt seem to be any response from Cryptic. If you want us all to leave and stop paying thats your business, I will say tech support got back to me and gave me some solutions but after that they gave up and said wait for a patch maybe? I am giving this a few more days then I cancel. :mad:
    heizluefta wrote: »
    Tracert Test:

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
    30 Abschnitte:


    6 13 ms 13 ms 14 ms HSI-KBW-078-042-040-035.hsi3.kabel-badenwuerttem
    berg.de [78.42.40.35]
    7 14 ms 14 ms 15 ms xe-2-1-0-371.muc10.ip4.tinet.net [77.67.95.65]
    8 117 ms 168 ms 117 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    9 119 ms 118 ms 117 ms internap-gw.ip4.tinet.net [77.67.77.54]
    transition to the trans-atlantic cable looks normal,

    Now what about the 'Net Test' results... You posted the Trace Route test twice...
  • heizlueftaheizluefta Member Posts: 167 Arc User
    edited June 2012
    oh sorry^^:

    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 109.192.108.116
    Ping: 111.4 msec
    Port: 80: 509 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 490 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 503 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 502 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 476 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 504 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 509 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 511 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 403 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 500 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 538 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 499 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 472 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    [SIGPIC][/SIGPIC]
  • heizlueftaheizluefta Member Posts: 167 Arc User
    edited June 2012
    I even can?t login anymore !!!!!!
    [SIGPIC][/SIGPIC]
  • bannon3bannon3 Member Posts: 379 Arc User
    edited June 2012
    The problem is cascading then, seems more people are getting hit with it. I would accept the premise its me if I have had problems loggin in since Beta but this just started after last weeks patch. I played fine the day before, after the patch the nonsense began. How is it my fault?

    Ping: 22.6 msec
    Port: 80: 1398 KB/sec 37 KB/sec 1484 KB/sec 500
    Port: 80: 1734 KB/sec 45 KB/sec 1843 KB/sec 500
    Port: 443: 1786 KB/sec 48 KB/sec 1903 KB/sec 500
    Port: 443: 1789 KB/sec 46 KB/sec 1905 KB/sec 500
    Port: 7255: 1804 KB/sec 48 KB/sec 1921 KB/sec 500
    Port: 7255: 1760 KB/sec 45 KB/sec 1871 KB/sec 500
    Port: 7003: 1666 KB/sec 44 KB/sec 1769 KB/sec 500
    Port: 7003: 1751 KB/sec 46 KB/sec 1865 KB/sec 500
    Port: 7202: 1754 KB/sec 44 KB/sec 1863 KB/sec 500
    Port: 7202: 1799 KB/sec 45 KB/sec 1916 KB/sec 500
    Port: 7499: 1714 KB/sec 43 KB/sec 1825 KB/sec 500
    Port: 7499: 1851 KB/sec 46 KB/sec 1971 KB/sec 500
    Port: 80: 1756 KB/sec 45 KB/sec 1867 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
    In Space, Cryptic cant hear you scream!!!
  • heizlueftaheizluefta Member Posts: 167 Arc User
    edited June 2012
    Yes. I never had Problems with timeouts. Since 1 Week it?s unplayable !

    Stop this Cryptic !
    [SIGPIC][/SIGPIC]
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2012
    bannon3 wrote: »
    The problem is cascading then, seems more people are getting hit with it. I would accept the premise its me if I have had problems loggin in since Beta but this just started after last weeks patch. I played fine the day before, after the patch the nonsense began. How is it my fault?

    Ping: 22.6 msec
    Port: 80: 1398 KB/sec 37 KB/sec 1484 KB/sec 500
    Port: 80: 1734 KB/sec 45 KB/sec 1843 KB/sec 500
    Port: 443: 1786 KB/sec 48 KB/sec 1903 KB/sec 500
    Port: 443: 1789 KB/sec 46 KB/sec 1905 KB/sec 500
    Port: 7255: 1804 KB/sec 48 KB/sec 1921 KB/sec 500
    Port: 7255: 1760 KB/sec 45 KB/sec 1871 KB/sec 500
    Port: 7003: 1666 KB/sec 44 KB/sec 1769 KB/sec 500
    Port: 7003: 1751 KB/sec 46 KB/sec 1865 KB/sec 500
    Port: 7202: 1754 KB/sec 44 KB/sec 1863 KB/sec 500
    Port: 7202: 1799 KB/sec 45 KB/sec 1916 KB/sec 500
    Port: 7499: 1714 KB/sec 43 KB/sec 1825 KB/sec 500
    Port: 7499: 1851 KB/sec 46 KB/sec 1971 KB/sec 500
    Port: 80: 1756 KB/sec 45 KB/sec 1867 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
    Hard to say what the issue is here... The results are EXCELLENT... so the issue must be something else then the raw connection to the STO server...

    Have you tried using the 'Proxy' connection setting. This appears to get around or bypass some backbone issues (IPv6 transition problems?)
  • heizlueftaheizluefta Member Posts: 167 Arc User
    edited June 2012
    Tried connecting via Proxy:

    EU doesnt work !

    US works so far (am from germany). Dont know about stability and timeouts yet !
    [SIGPIC][/SIGPIC]
  • bannon3bannon3 Member Posts: 379 Arc User
    edited June 2012
    In game I use the US proxy when I CAN get in, I just logged in for about a minute. Tried a map transfer and got booted out, so if it was me I wouldnt be able to log in at all ever. Every so often I can get in but dont get very far.
    Come on Cryptic, what did you guys mess up? :frown:

    heres the rest of it:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 4 ms 4 ms 4 ms 10.9.44.89
    3 6 ms 7 ms 7 ms G11-0-2-890.BSTNMA-LCR-08.verizon-gni.net [130.8
    1.110.22]
    4 8 ms 8 ms 7 ms so-0-3-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.2
    9.254]
    5 10 ms 12 ms 12 ms 0.xe-1-1-0.XL4.NYC1.ALTER.NET [152.63.20.117]
    6 14 ms 14 ms 14 ms 0.so-7-1-0.XL4.BOS4.ALTER.NET [152.63.0.221]
    7 13 ms 15 ms 13 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    8 17 ms 16 ms 17 ms internap-gw.customer.alter.net [65.207.236.58]
    9 16 ms 17 ms 17 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    10 16 ms 16 ms 16 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
    11 17 ms 16 ms 16 ms 208.95.185.41

    Trace complete.
    In Space, Cryptic cant hear you scream!!!
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2012
    bannon3 wrote: »
    In game I use the US proxy when I CAN get in, I just logged in for about a minute. Tried a map transfer and got booted out, so if it was me I wouldnt be able to log in at all ever. Every so often I can get in but dont get very far.
    Come on Cryptic, what did you guys mess up? :frown:
    Now I've been playing STO, (Just to make sure my merged PWE account is working...) and have no issues at all, so Cryptic hasn[t messed up anything....

    Since your basic connection statistics are excellent, but you are still having stable connection issues, the next step is to contact your ISP and complain, as their the only ones that can correct your issue...
  • paxfederaticapaxfederatica Member Posts: 1,496 Arc User
    edited June 2012
    I suddenly started having disconnect issues tonight as well. I seem to have fixed them though.

    I normally load the game via Steam, and that seems to have something to do with the problem: Steam has no way to let you open your games as an Administrator. So, I just made a shortcut directly to the launcher, set it to open STO in Admin mode, and now I can log in without any issues.

    So, for the moment at least, I'm a happy - strike that, I'm a not-totally-p!$$ed-off camper.
    STAR TREK ONLINE: THE PEACEMAKERS
    My Foundry missions | My STO Wiki page | My Twitter home page
  • djsimonroc88djsimonroc88 Member Posts: 37 Arc User
    edited June 2012
    The samething is happening to me too.. I get server not responding and then i get booted out.. I really don't understand what the heck is going on with this.
    27457d1244675809-ok-wheres-facepalm-emoticon-double-facepalm.jpg

    Face palming the enemy one at a time.
  • trekadicttrekadict Member Posts: 36 Arc User
    edited June 2012
    Even running it in Admin without Steam in between doesn't work. I still get booted when loading a map. I'm off to play some Starcraft now. Hope they fix it at some point.
    Prime Minister of the Anglo-German Empire
  • eamonmaneamonman Member Posts: 1 Arc User
    edited June 2012
    Been playing since February and things were generally fine. But tonight when trying to login, STO either:

    1. Fails to launch the launcher (I get the IE error 'This program cannot display the webpage" in the launcher itself or
    2. it is disconnecting either at login (maybe 1/4 of the time it times out after I put in my password) or
    3. If do get in, it disconnects when traveling between maps (seems to disconnect more often with my klink but I am never able to travel more than 1-2 maps before it disconnects.

    I connected enough times (over the course of a couple hours) to refine my dilithium for the day and start a decent number of doff missions with my two chars, but as of right now I can't connect.

    WHAT HAPPENED LAST NIGHT? WHAT IS GOING ON?!?

    Good thing I have enough unrefined dilith to last a week or so if this lasts...
  • bannon3bannon3 Member Posts: 379 Arc User
    edited June 2012
    grouchyotaku wrote: »
    Now I've been playing STO, (Just to make sure my merged PWE account is working...) and have no issues at all, so Cryptic hasn[t messed up anything....

    Since your basic connection statistics are excellent, but you are still having stable connection issues, the next step is to contact your ISP and complain, as their the only ones that can correct your issue...

    Yeah my ISP is really going to know how to fix STO a game they know or care nothing about, get serious! And I got in last night and played flawlessly for 3 hrs so a game that sometimes works (rarely) and other times doesn't isn't a connection problem it's a game issue otherwise I couldn't log in at all ever!
    In Space, Cryptic cant hear you scream!!!
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2012
    bannon3 wrote: »
    Yeah my ISP is really going to know how to fix STO a game they know or care nothing about, get serious! And I got in last night and played flawlessly for 3 hrs so a game that sometimes works (rarely) and other times doesn't isn't a connection problem it's a game issue otherwise I couldn't log in at all ever!
    Your ISP doesn't need to know how to fix STO, they need to know how to fix TCP/IP connection issues. Cryptic/PWE doesn't own the Internet and can't do anything to fix the network. And the fact that other people can get in and play flawlessly without issues shows that its not a STO issue... Network load/routing issues are connection issues, and only the ISP can correct them.

    In the last few months there are known issues with connections being dropped due to the ISP/Internet Backbone vendors transitioning their network equipment for IPv6 (Next Generation Internet) support. If you want your network play to STO fixed, then you need to complain to your ISP to let them know that you have problems, as its the 'squeaky wheel' that gets the most attention...
  • alexraptorralexraptorr Member Posts: 1,192 Arc User
    edited June 2012
    Never had problems before.... EVER!
    And no as of the last few days STO is unplayable. :(
    "If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross. But it's not for the timid." - Q
  • bannon3bannon3 Member Posts: 379 Arc User
    edited June 2012
    grouchyotaku wrote: »
    Your ISP doesn't need to know how to fix STO, they need to know how to fix TCP/IP connection issues. Cryptic/PWE doesn't own the Internet and can't do anything to fix the network. And the fact that other people can get in and play flawlessly without issues shows that its not a STO issue... Network load/routing issues are connection issues, and only the ISP can correct them.

    In the last few months there are known issues with connections being dropped due to the ISP/Internet Backbone vendors transitioning their network equipment for IPv6 (Next Generation Internet) support. If you want your network play to STO fixed, then you need to complain to your ISP to let them know that you have problems, as its the 'squeaky wheel' that gets the most attention...

    If thats so, how did I play last night? Either they are rerouting resources or they arent, the problem should now be all the time and not sometimes. My other internet connections and games work fine, I imagine they use Internet resources and Ports too.

    BTW: I didnt mean to be rude I know you are being helpful, I am just beyond annoyed. The fallback issue is always ISP, well maybe in this case its Cryptic, they could have a bad server or 2 that I have the bad luck of connecting to, other times I get pushed to a good one and log in. It could be a million things, and nothing has changed with my internet provider or service.
    In Space, Cryptic cant hear you scream!!!
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2012
    bannon3 wrote: »
    If thats so, how did I play last night? Either they are rerouting resources or they arent, the problem should now be all the time and not sometimes. My other internet connections and games work fine, I imagine they use Internet resources and Ports too.
    Have you ever thought that the issue may be network traffic load related? (Which would make the problems intermittent, which is what your seeing here...)

    And you can't compare the performance of other games with STO, as STO is much more network intensive, and is much more likely to make these problems apparent
  • alexraptorralexraptorr Member Posts: 1,192 Arc User
    edited June 2012
    grouchyotaku wrote: »
    Have you ever thought that the issue may be network traffic load related? (Which would make the problems intermittent, which is what your seeing here...)

    And you can't compare the performance of other games with STO, as STO is much more network intensive, and is much more likely to make these problems apparent

    More network intensive than what? The guy never mentioned specific games, which could easily be other MMO's.
    "If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross. But it's not for the timid." - Q
  • trekadicttrekadict Member Posts: 36 Arc User
    edited June 2012
    COuld this be a Steam issue? Since I tossed it from the library and installed it as a standalone it seems to work again.
    Prime Minister of the Anglo-German Empire
  • bannon3bannon3 Member Posts: 379 Arc User
    edited June 2012
    Lets not argue with one another here, although I appreciate the defense. I just want a dev to look at all this and say yay or nay, and so far I havent heard squat from them. Yes other online games work as they always have.

    As of right now I just managed to log in again and am playing for now.......thats why i see it as something faulty with Cryptic as I stated before I was playing fine 4 days before the last update then all of a sudden the game broke.
    In Space, Cryptic cant hear you scream!!!
  • bannon3bannon3 Member Posts: 379 Arc User
    edited June 2012
    Played for 6 hours without a problem, had to force close game when it finally stuck on a loading screen. Now I am back to Cannot Connect to Patch Server again, so the game plays when I am in it. I really dont think its ISP, Nettest showed all my ports are open and responding.
    In Space, Cryptic cant hear you scream!!!
  • terongrayterongray Member Posts: 272 Arc User
    edited June 2012
    It's hit and miss for me as well, started up about the same time. Just played fine for a few hours, then major failure. The disconnect is usually followed by odd issues like 'Failed to Authenticate' and script errors in the launcher window.

    It's hard to blame someone's net service when the problem affects multiple people across the globe and has additional symptoms. I've not had connection issues with anything else, myself, to boot.
  • dukefife12dukefife12 Member Posts: 4 Arc User
    edited June 2012
    alexraptorr wrote: »
    Never had problems before.... EVER!
    And no as of the last few days STO is unplayable. :(

    This!! :mad:
  • lan451lan451 Member Posts: 3,386 Arc User
    edited June 2012
    I'm having bad connections issues now myself. I'm getting "Cannot connect to the patch server" errors and the like. When I finally get in, I get booted on map change. Sometimes I just randomly time out. Rather frustrating.
    JWZrsUV.jpg
    Mine Trap Supporter
This discussion has been closed.