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Patcher Error

Archived PostArchived Post Member Posts: 2,264,498 Arc User
Today when I tried to start Star Trek Online up, the Cryptic Launcher Auto Updater gave me this message, "Patcher Error: The patchclient got a message while it was in a state with no response function." I click the OK button on the message box and then the whole thing closes. I didn't even recieve an error id number, nothing. I didn't even get into the Star Trek Online Launcher itself either, it was just the Cryptic Launcher Auto Update but that closed once I hit the OK button on the Patcher Error Message Box. Help please thanks.:confused:
Post edited by Archived Post on
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Could somebody respond to this as soon as possible please? I tried doing a system restore because I though that my use of the program TweekMaster was the problem. So I tried a system restore to restore my orignal network parameters, but after restarting the computer said that nothing was changed and that there was an unspeficied error during system restore.:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    K....Now I know I'm not crazy....I have the exact same issue. Submitted an Error report using the crypticerror application that is in the STO folder, but I don't have a clue what to do. :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    i got an error too. could someone please let me know what's going on. but good to know i'm not the only one.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    K....Now I know I'm not crazy....I have the exact same issue. Submitted an Error report using the crypticerror application that is in the STO folder, but I don't have a clue what to do. :confused:

    You and me both. I just hope some Dev or some more people see this thread and do something about this. Otherwise I'm not going to be able to get into the launcher. And it's driving me crazy. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I'm getting the same error. What's weird is that the launcher was working perfectly fine earlier today.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Currently experiencing the same issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I've got that too! and try to restart the program itselft, please resolve it quickly. it's annoying.

    Today when I tried to start Star Trek Online up, the Cryptic Launcher Auto Updater gave me this message, "Patcher Error: The patchclient got a message while it was in a state with no response function." I click the OK button on the message box and then the whole thing closes. I didn't even recieve an error id number, nothing. I didn't even get into the Star Trek Online Launcher itself either, it was just the Cryptic Launcher Auto Update but that closed once I hit the OK button on the Patcher Error Message Box. Help please thanks.:confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Good to know I'm not the only one. I thought it was only me so I did a system restore, but no it wasn't just me.:( But argh this is bad.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Alright Captains....

    Let's collect information here...

    I'm using a Virgin Mobile Broadband device - never had a prob before
    My antivirus is AVG - just updated
    checked the exceptions list in my firewall and STO is listed.
    I've got a laptop - same one I've used since launch.

    At the very least we can find out if there's something we have in common that could be causing the issue....so.....anybody have anything to add?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    i got a thing from tech support asking me to run a test to see how fast connection is or something i hope they dont come back with your connection too slow now. I got a mobile broadband unit too.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I got a wireless internet connection. It works fine and it's not as fast as the Cox High Speed Internet I used to have but it's as good as I can get. It's slow sometimes and normal other times.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    has anyone else got a reply from tech support asking to run a connection test and then we asked to reply with results you get nothing back?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    these are my test result if it makes sense to anyone :
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms 192.168.1.1
    2 232 ms 155 ms 114 ms 10.133.28.10
    3 117 ms 105 ms 107 ms 10.133.10.28
    4 118 ms 85 ms 89 ms 172.16.20.3
    5 85 ms 82 ms 80 ms 216.55.58.73
    6 110 ms 117 ms 104 ms vb1601.rar3.dallas-tx.us.xo.net [216.156.0.13]
    7 116 ms 138 ms 100 ms 207.88.14.241.ptr.us.xo.net [207.88.14.241]
    8 216 ms 97 ms 102 ms te3-2.ccr02.dfw03.atlas.cogentco.com [154.54.10.
    93]
    9 128 ms 112 ms 139 ms te0-1-0-4.ccr22.dfw01.atlas.cogentco.com [154.54
    .6.61]
    10 138 ms 119 ms 134 ms te0-3-0-0.mpd22.mci01.atlas.cogentco.com [154.54
    .25.206]
    11 134 ms 114 ms 138 ms te0-1-0-2.mpd22.ord01.atlas.cogentco.com [154.54
    .3.201]
    12 169 ms 161 ms 144 ms te0-2-0-5.ccr21.bos01.atlas.cogentco.com [154.54
    .42.250]
    13 169 ms 222 ms 216 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    14 159 ms 186 ms 166 ms 38.111.40.114
    15 154 ms 157 ms 160 ms 208.95.185.41

    Trace complete.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I find it oddly comforting that I'm not the only one with the same issue as the OP.

    I've been using the same modem since January. Don't know what type of modem it is because it's standard issue from the internet company on island.
    I'm using Norton Antivirus, up to date, and STO is allowed through my firewall.
    I'm using the same laptop I've been playing the game with since last December.

    Don't know what good that limited info will do but every little bit helps.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Still no change! - "massive sigh" it's still reads the same thing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    this is the test they told me to run

    To run a Traceroute: 1. Click on "Start" 2. Click on "Run" 3. Vista and 7 users need to go to "Start" then "Start Search" 4. Type "cmd" into the dialog box and press Enter. 5. In the window that opens type "tracert patchserver.crypticstudios.com" 6. Check the speed listed on the return Please edit this ticket with the results. Regards, Cryptic Studios Support

    tech support is lagging :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Mine looks kind of rough.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 28 ms 29 ms 12 ms 10.241.52.1
    2 21 ms 22 ms 16 ms 24.121.124.113
    3 * 429 ms 432 ms 24.121.124.21
    4 440 ms 452 ms 437 ms 173-219-243-28-link.sta.suddenlink.net [173.219.
    243.28]
    5 471 ms 424 ms 434 ms te-9-2.car2.Phoenix1.Level3.net [4.53.110.169]
    6 475 ms 463 ms 432 ms ae-2-5.bar2.Phoenix1.Level3.net [4.69.148.122]
    7 437 ms 414 ms 432 ms ae-4-4.ebr2.LosAngeles1.Level3.net [4.69.133.38]

    8 458 ms 445 ms 403 ms ae-92-92.csw4.LosAngeles1.Level3.net [4.69.137.3
    0]
    9 469 ms 424 ms 455 ms ae-4-90.edge1.LosAngeles9.Level3.net [4.69.144.2
    02]
    10 485 ms 465 ms 480 ms sprint-level3-xe.losangeles9.Level3.net [4.68.11
    1.90]
    11 487 ms 455 ms 432 ms sl-st31-la-0-0-3-0.sprintlink.net [144.232.5.100
    ]
    12 452 ms 436 ms 452 ms sl-crs2-ria-0-2-0-0.sprintlink.net [144.232.24.6
    6]
    13 491 ms 517 ms 504 ms sl-crs2-fw-0-2-0-1.sprintlink.net [144.232.18.53
    ]
    14 444 ms 451 ms 547 ms sl-crs2-nsh-0-9-2-0.sprintlink.net [144.232.25.1
    23]
    15 462 ms 552 ms 553 ms sl-crs2-dc-0-8-2-0.sprintlink.net [144.232.19.10
    3]
    16 485 ms 453 ms 430 ms sl-crs2-rly-0-11-0-0.sprintlink.net [144.232.25.
    129]
    17 536 ms 537 ms 451 ms sl-crs2-pen-0-0-2-0.sprintlink.net [144.232.18.1
    87]
    18 534 ms 493 ms 398 ms sl-crs2-nyc-0-14-0-0.sprintlink.net [144.232.20.
    94]
    19 544 ms 534 ms 500 ms sl-crs2-spr-0-0-2-0.sprintlink.net [144.232.25.2
    3]
    20 470 ms 499 ms 485 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    21 495 ms 480 ms 502 ms sl-internap-190725-0.sprintlink.net [144.223.45.
    50]
    22 574 ms 443 ms 429 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    23 565 ms 684 ms 680 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
    24 * 540 ms 548 ms 208.95.185.41

    Trace complete.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I ran this still got a timed out.

    Despain73 wrote:
    this is the test they told me to run

    To run a Traceroute: 1. Click on "Start" 2. Click on "Run" 3. Vista and 7 users need to go to "Start" then "Start Search" 4. Type "cmd" into the dialog box and press Enter. 5. In the window that opens type "tracert patchserver.crypticstudios.com" 6. Check the speed listed on the return Please edit this ticket with the results. Regards, Cryptic Studios Support

    tech support is lagging :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I am also having the same problem. I'm glad there are more people having it. Means it is probably a problem on cryptic's end and not ours if we all started having the same problem around the same time. I had a 300+ MB patch which patched fine and I was able to log in. I was in for a while then I logged out for about an hour, then when I tried to get back into the game I started getting the same error as everyone else. I tried to bypass the launcher and just started the game itself which took me to the in game login screen, but that still gave me the same problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Alright....here's my results.


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 814 ms 974 ms 1001 ms 68.28.185.71
    2 922 ms 1042 ms 1188 ms 68.28.148.124
    3 790 ms 977 ms * 68.28.138.196
    4 1140 ms 1097 ms 978 ms 68.28.149.69
    5 998 ms 835 ms 968 ms sl-crs3-chi-.sprintlink.net [144.223.32.5]
    6 873 ms 1035 ms 1037 ms sl-crs3-chi-0-1-1-0.sprintlink.net [144.232.3.13
    9]
    7 882 ms 885 ms 1109 ms sl-crs2-akr-0-11-0-0.sprintlink.net [144.232.20.
    163]
    8 947 ms 1143 ms 1040 ms sl-crs2-spr-0-4-5-0.sprintlink.net [144.232.18.1
    09]
    9 850 ms 982 ms 1013 ms sl-st20-bos-0-0-0.sprintlink.net [144.232.8.48]

    10 975 ms 899 ms 987 ms sl-internap-190725-0.sprintlink.net [144.223.45.
    50]
    11 842 ms 1050 ms 943 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    12 902 ms 1022 ms 939 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
    13 843 ms 904 ms 1008 ms 208.95.185.41

    Trace complete.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I am also experiencing this issue. I do not suppose it is a laptop issue?....

    tho as I was typing the launcher loaded..... it seem to be working. Huzzah
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    mine stil not working
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    anybody else still having problems?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Still having problems here...

    Get the same error with Champions Online too. But, AoC worked fine. Hmmm.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Still having problems here...

    Get the same error with Champions Online too. But, AoC worked fine. Hmmm.....

    If AoC stands for Age of Conan like I think it does, then of course it might not be affected. Age of Conan is done by Funcom which is ont affiliated with Cryptic, I think. I could be wrong, but that's my thinking.:rolleyes:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    The point of checking AoC was to see if it was a Cryptic problem or an internet problem. That's why I mentioned it. :cool:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Nope, still isn't working for me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Iv got the same error.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I'm having the same problem; I figured if I just kept trying it'd work, but it's not working at all.

    I'm on a laptop; but it's never been a problem before and nothing has been updated since the last time i played.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    The point of checking AoC was to see if it was a Cryptic problem or an internet problem. That's why I mentioned it. :cool:

    Ah I see.:o
This discussion has been closed.