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Game not rendering right

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Sometime between mid October and mid November my copy of Star trek Online stopped rendering properly. I have done all of the usual things that I can think of to correct this problem. I have uninstalled and reinstalled my video drivers. I have tried switching to lower video settings in the game. I have even completely uninstalled and reinstalled the game. Still the problem continues. This is the only program on my computer that is having this problem. I am out of options and can not figure out how to summit and tech support ticket directly. please help me, tell me how summit a ticket ( because I only found live chat and that is only for account and billing), or give me a number to the tech support people directly.

Thank you for your time
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2011
    what do you mean by not rendering properly? what is improper about it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2011
    Can you post a DxDiag from your system?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    He's not the only one, but I've got the same problem, and it only just started. My DxDiag comes up as normal across the board.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    James_Thompson

    If you figure out the solution or cryptic studios figures this out please let me know and I will do the the same.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    Looks like a video card issue.....are you having problems with other games?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    no other games are affected this is the only game i am having this issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    it is not a video card issue. A friend told to check out another cryptic product champions online and see if i had the same problem so I did and I have the same problem since no other programs are affect just those from cryptic it must be on their end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    thanks Hyper... now i've got the same issue... :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    it might help if we knew what videocard and drivers you people use.

    if multiple people are affected i'd say an overheating issue is out the window (certainly looks like one though)

    it still could be a driver issue, maybe some driver panel setting...?

    you tried using an older driver, reset everything to default etc. ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2011
    I have an HIS ATI radeon 5670 HD Driver Version: 8.812.0.0

    yes i have tried everything reset, re-downloaded, and reinstalled. I have even tried using old drivers the one the came with the card that I bought a year ago. The only way I could get the game to work was to delete the the drivers and use the windows basic drivers. The game looks like TRIBBLE but at least it is playable.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    I have the same problem. Most likely because Cryptic doesn't want to fix problems with ATI cards because my card is ATI Radeon 4650, latest driver update (v 11.2) from 1-27-11
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    I have the same issue. Mine is getting really bad that it makes it really hard to complete missions because I can't see everything especially on ground missions. :(

    Mine has been acting up starting this year I've only had one time when I played for a long time and all was visible.

    I have An ATI Mobility Radeon HD Driver 5650 version 8.771.1.0 up to date.

    here are links to videos I took of the game play.

    http://www.youtube.com/watch?v=9Eo06FKLlZk
    http://www.youtube.com/watch?v=RPmrOHfynfM
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Hi guys
    I'm having the same game play issues. I'm using a ATI Radeon 4200 HD. I've been using the same machine since day one without any issues. Could this be related to the last patch as that's when my issues started?! It's getting so bad now that I can't play at all :(:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    bump

    Looking for answers from somebody, hopefully a Dev will look into this.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    For those with issues on other games: have you tried on another graphics card to eliminate it as the card itself? as main reason this would occour is a faulty card.

    For everyone: have you considered that the DX install has corupted?

    Link: Diagnose video card problems by comparing with example corrupted screens
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    For those with issues on other games: have you tried on another graphics card to eliminate it as the card itself? as main reason this would occour is a faulty card.

    For everyone: have you considered that the DX install has corupted?

    Link: Diagnose video card problems by comparing with example corrupted screens


    Thanks for giving a suggestion. I know That with my computer and from what it sounds like after reading others post. It's not our graphics card because this only happens with star trek online. So according to the article that would mean it could be a software problem with STO.

    But thanks for the article it gives some options to look at.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Did you experiment with different driver settings like lower anti-aliasing, tripple buffers and such?
    I have the Nvidia Radeon GTX 260, i leave everything on default except for the multi-monitor setting, i switch it to single monitor performance mode. Most things are on "let the application decide". The newest drivers are Stereoscopic 3D drivers maybe Nvidia has to solve a few issues still, i am fine however.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    You could try deleting some of your HOGG files (in Star Trek Online/Live/piggs). I have seen one case (internally here at work) of one of our programmer's test machines getting this type of artifact due to corrupted data in one of the HOGG files. We suspected it was the graphics card, which it is usually, but not always, with this kind of artifact. After we swapped cards, the bug was still present, so we started looking for other errors and eventually found a log indicating some patching error. Unfortunately this was like 6 months ago and I don't recall the exact diagnosis. Not sure which file to suggest deleting, but it looks like bins.hogg (unfortunately the largest HOGG file, at least in my install!). Anyway post if that works.

    Thanks to the customer who posted videos, that really clarified what kind of bug this is.

    HYPER, can you take a look at the video and comment if that's the same artifact? It's hard to compare your screenshots, though one in particular looked like it might be the same kind of thing.

    Finally, if you've filed a ticket on this issue, please speak up (can you give me a ticket number) as I'd like to take a look at the tickets and see how much progress they've made in getting elevated to bug reports instead of having CS look at it. Please, only tickets with respect to this particular bug - I have plenty of stuff to look at right now, if you've seen my other posts you'll know this is true :P

    Dave
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    My friend's game did the same thing after the latest ATI update

    have you tried rolling back the drivers?
    turn off dynamic lighting?
    turn off post processing?


    SuperCrypticDave,
    bins.hogg? or hogg files within Star Trek Online/Live/piggs
    Is that the only file(s), or can other ones be deleted and redone?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    yrott wrote: »
    I have the same issue. Mine is getting really bad that it makes it really hard to complete missions because I can't see everything especially on ground missions. :(

    Mine has been acting up starting this year I've only had one time when I played for a long time and all was visible.

    I have An ATI Mobility Radeon HD Driver 5650 version 8.771.1.0 up to date.

    here are links to videos I took of the game play.

    http://www.youtube.com/watch?v=9Eo06FKLlZk
    http://www.youtube.com/watch?v=RPmrOHfynfM

    That LOOKS an awful lot like an OenGL issue I used to get with SecondLife. turned out that my videocards were burning out. I went through three cards that started off fine, then would do it after a couple of hours in a complex area... then it would be after an hour, then a half hour.. and eventually did this more and more often.. til eventually it was constant any time I opened an OpenGL application..

    I think STO is DirectX.. but perhaps a similar issue is at the root here. How's your heat dispersion on your card? is your computer getting searingly hot while playing STO? Fans driving like mad? Does everything start out fine, and then after a while go haywire?

    I hope it's not a dying card.. but it sure looks familiar to me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    PodSix wrote:
    That LOOKS an awful lot like an OenGL issue I used to get with SecondLife. turned out that my videocards were burning out. I went through three cards that started off fine, then would do it after a couple of hours in a complex area... then it would be after an hour, then a half hour.. and eventually did this more and more often.. til eventually it was constant any time I opened an OpenGL application..

    I think STO is DirectX.. but perhaps a similar issue is at the root here. How's your heat dispersion on your card? is your computer getting searingly hot while playing STO? Fans driving like mad? Does everything start out fine, and then after a while go haywire?

    I hope it's not a dying card.. but it sure looks familiar to me.

    from what I've seen and heard...
    It happens directly upon entering the game itself.
    on my friends comp, the heat is within standards, well, everything is except in game. lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Ok i haven't read everything in the thread however i'm going to tell you all how i fixed this problem. I'm using 2 ati radeon 4850's in crossfire and this problem started straight after updating drivers, rolling back to old ones and using system restore wouldn't work. What i did was installed the new drivers alone, WITHOUT Catalyst Control Center, and guess what, it worked perfectly fine.

    My understanding currently, is that the newer versions of Catalyst Control Center for some reason disable Geometry Instancing by default, however this is required to be enabled or you get this exact problem. there are some registry keys that you can change to get geometry instancing to show in catalyst control center but i haven't done enough testing to see if the option actually functions or if its there and doesn't do anything. When i have a week free to update my drivers (yes thats right since the end of 2009 any new AMD drivers take about that long to get working properly) ill try to find the registry keys again and test this and if it actually works, ill write down where to find the keys so you can all try it yourselves.

    Only problem with this is i cant explain why a clean install of new drivers after formatting the operating system works fine, but updating them from older ones doesn't :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    I had similar problems recently. I run a pair of 5670s. I had to boot to safemode and run driver sweeper and everything. Nothing else actually worked for me.

    Also, I had to replace the cooling on my cards. They undercool one of the memory chips really badly. Everyone postiing about 46xx and 56xx with reference cards should take a look. I ended up using aftermarket coolers. Only because I have same series of cards and had the same visual problems recently, I think the people with the 46xx and 56xx should run furmark or futuremark and try to really rule out heat.

    Here's a images of the burned PCB and the damage to the stock heatpad. I saw similar separation on the same heatpad on my other card. All images were taken by me and I'm not hotlinking...

    http://s1180.photobucket.com/albums/x411/avesdude/

    Just my thoughts, hopefully helps someone. I can't say for sure my issues were heat or driver, but I know to reinstall the driver I had to safemode sweep them. And I had heat issues, and one of my memory ICs may be smoked.

    The card is just under a year old, and I found the heat damage today. The other card is newer and has no damage.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011

    Finally, if you've filed a ticket on this issue, please speak up (can you give me a ticket number) as I'd like to take a look at the tickets and see how much progress they've made in getting elevated to bug reports instead of having CS look at it. Please, only tickets with respect to this particular bug - I have plenty of stuff to look at right now, if you've seen my other posts you'll know this is true :P

    Dave

    My Ticket numbers are 1047682 and 1047331

    Thanks for all the responses with solutions. I will see what works for me and post if anything works.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    It was after the patch that went into effect on my game yesterday 3.11.11

    I play every night so I know exactly when the problem started after the patch. I have reinstalled drivers, double checked all different settings in game for video, etc. Still nothing.

    I am not a computer jedi but as is said by others on the thread this only happens with STO and only started yesterday. Did not update drivers before but did after the problem happened but to no success.

    I have deleted the .bin files noted by our TS post on the thread but when I start STO a patch runs that replaces those files (obv they are necessary to run the game) so I guess that was just to delete the old files.

    Really bummed as I play everyday and now my nerdy self is going to have to play "shuttter" something else!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Same issue as the other user with flickering,

    My ticket is 1,081,009

    Really appreciate the help, suffering with withdrawals!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    SuperCrypticDave


    Yes that was the exact same problem that I was having with my game. I ended up deleting my divers and am operating on windows basic drivers . the game is not as detailed but it seems to have solved the problem . still have my HIS radeon 5670 HD video card installed, just not using the drivers with it. this was the support ticket submitted: Star Trek Online not displaying rig - #1039852 - Star Trek Online. It has since been closed because I think we ran out of options.

    Thank you for your time on this and thanks to everyone who is posting I was beginning to think I was the only one with this problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    Sath wrote: »
    Did you experiment with different driver settings like lower anti-aliasing, tripple buffers and such?
    I have the Nvidia Radeon GTX 260, i leave everything on default except for the multi-monitor setting, i switch it to single monitor performance mode. Most things are on "let the application decide". The newest drivers are Stereoscopic 3D drivers maybe Nvidia has to solve a few issues still, i am fine however.

    sorry but you have either an NVidia OR Radeon card !! and of the looks it that extreme problem is for the ATI boys.
    but fear not NVidia guys will be prowling the forums soon i guess! noticed weird explosions lately all pixalated and multi colored and its just with explosions so its not my card otherwise all would be bad. same counts for the ATI guys, its probably NOT there ati card, either the card works or it does not that simple.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2011
    No thing suggested worked some I am guessing that means there is something with the game software. Which is what other people have posted as well.

    I really hope this gets fixed since I am a lifetime subscriber and I plan to keep playing but It is getting really difficult to play.
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