I recently noticed something odd on my Klingon (Gorn) character and his Bridge Officers. I noticed that the Kit and Armor for character, and the Armor for the Bridge Officers, is all set to "Disable Visuals" which suggest that the Armor and Kits should show up. Yet there is not a hint of Kit or Armor on my character, or his Bridge Officers. So I hit "Disable Visuals" and nothing happened, I think clicked "Enable Visuals" and still nothing happened.
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