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What is the Arc Client?
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Full version?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I recently purchased the digital version of Star Trek Online and a month of game time. After installing the game client, I was sent to a page to enter a key. I never received a key though. I assumed one is not needed. So I closed that page. Now I am waiting for the game to finish patching. How do you know if you have the full version of the game and not the demo? Thanks. :)
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    I recently purchased the digital version of Star Trek Online and a month of game time. After installing the game client, I was sent to a page to enter a key. I never received a key though. I assumed one is not needed. So I closed that page. Now I am waiting for the game to finish patching. How do you know if you have the full version of the game and not the demo? Thanks. :)

    After completing the tutorial, try flying "north" of the Sirius Sector Block (to the Alpha Centauri Sector Block). The demo will not let you do this; the full version will.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    You would have gotten a Retail Key in the digital purchase email. If you purchased a boxed version it would be on the box and inside as well. If you want to see if your key is active simply go to the main website, make sure you're logged in, and hit the Account button on the upper right side of the screen. That will take you to your account and let you know what's active on it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    Cosmic_One wrote: »
    You would have gotten a Retail Key in the digital purchase email. If you purchased a boxed version it would be on the box and inside as well. If you want to see if your key is active simply go to the main website, make sure you're logged in, and hit the Account button on the upper right side of the screen. That will take you to your account and let you know what's active on it.

    This should have it.

    If you still need to tie your key to your account, they most likely emailed it to you. However, games services like Steam (if this is where you purchased it from), allow you to look up the CD-KEY from your purchase by right-clicking the title of game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    In my account, it says Star Trek Online - Digital Retail under activated features, but I can't find a key anywhere.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    In my account, it says Star Trek Online - Digital Retail under activated features, but I can't find a key anywhere.

    You're fine then. Welcome to the game!

    If you run into any more problems, feel free to file a ticket or contact:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    OK, thanks Darren_Kitlor and Cosmic_One. I hope both of you live long and prosper. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    OK, thanks Darren_Kitlor and Cosmic_One. I hope both of you live long and prosper. :)

    I wish i could believe that but there's a chocolate cake in front of me that wants to be eaten. I might get the prosper part right, hwoever..

    Just for a sanity check, when clicking "My Account" from this page:
    Do you see "Digital Retail" under "Activated Features" on My Account?

    If so, you're all set! :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    I guess it is 100% automated now. No key is needed if you purchase the game directly from the website with an account you created to play the demo.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    So am i right if i downloaded the demo and then bought a retail key i dont actually need to redownload the client is this correct or do i need to download again?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    elliven wrote:
    So am i right if i downloaded the demo and then bought a retail key i dont actually need to redownload the client is this correct or do i need to download again?
    There's no need to redownload. You simply enter your retail key and the rest of the game will unlock for you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    elliven wrote:
    So am i right if i downloaded the demo and then bought a retail key i dont actually need to redownload the client is this correct or do i need to download again?

    As Cosmic_One said, you either enter the key to activate the retail copy for your account or purchase one directly (which apparently bypasses this, so long as you're logged in).

    Happy flying and I hope you enjoy the game!

    Once you get settled and level your characters a bit (say Lt Cmdr. 10 or higher), I'd recommend the test server account to see new features. Stormshade said the Foundry toolset may reach Open Beta during the next few weeks, meaning you can create your own missions one day. :D
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