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"Account error please click here for more details"

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I keep getting this when I try to load up the game, no matter when I do it. I've checked my details. I recently re-subscribed to it, but now I can't even get on the silly thing.
When it says please click here, that provides no help all it does it tell me something about a demo, and then take me to a page about entering my game codE (Which I've already done months ago)
What do, please?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    I bought Star Trek Online a while ago, and I recently re-subscribed and downloaded it but it keeps saying "Server down" and also "Account error, please click here for help" but that option dosen't help since I've already used my verification code. I uninstalled and re-installed the game, and tried playing as my brothers demo account, which works and lets me patch it, so it's not my PC, it's my account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    you will have to open a ticket with billing as they are the only ones that can tell what is wrong with your account.

    When you resub did you select a subscription option and the payment or just entered a payment. (and has that payment been validated with cryptic)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    "Star Trek Online

    Dear Snipeeze,

    This email is to confirm that you have reactivated your subscription. Thank you for subscribing to Star Trek Online! To manage your billing information, please visit your account dashboard.

    See you in game!"

    That's the email I got, but in my account this comes up -
    "Subscriptions

    * Recurring 1-Month CANCELLED
    Subscribed For: 38.99 days
    Re-Activate this subscription"

    EDIT - I done one of those ticket things,
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2010
    Bump-Please help! I've paid 10 pound for this account which has all sorts of pre-order bonus' on it, but won't blumming work, but all other accounts on my PC work. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Samme issue, cant subsribe, nor log in to patch
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I'm getting the same issue. Although with mine, about 10 minutes after I re-subscribed I cancelled the recurring subscription since I don't wanna be billed at the end of the month again. Hope they didn't just steal my 15 dollars.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    i hope not,
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Vaspire wrote: »
    I'm getting the same issue. Although with mine, about 10 minutes after I re-subscribed I cancelled the recurring subscription since I don't wanna be billed at the end of the month again. Hope they didn't just steal my 15 dollars.

    it takes time for payment to vailidate. they do the validation in batches so if you cancel your subscription before the payment has been fully credited. then there no payment there and the subscription is not started.
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