when you put your key in did you do all these steps
1. enter the retail key
2. select a renewing subscription plan (required)
3. enter how you plan to pay for the subscription once it starts (credit card, paypal or game time card) (required)
4 have cryptic validated your payment method (time to do so may vary)
if all the above was done and you can not play then a billing ticket needs to be open. You have to do a search first before the link to create a new ticket will show up.
Comments
1. enter the retail key
2. select a renewing subscription plan (required)
3. enter how you plan to pay for the subscription once it starts (credit card, paypal or game time card) (required)
4 have cryptic validated your payment method (time to do so may vary)
if all the above was done and you can not play then a billing ticket needs to be open. You have to do a search first before the link to create a new ticket will show up.