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Your account does not qualify for the demo... -- Need some help with sorting this.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi.

I am Gishank & I come to the forums today to get some help with an error which is preventing me from registering to play the trial version of the game.

Now, I bet alot of you are proberbly thinking why don't I simply buy it, it's a great game... However, I have heard alot of varied reviews and admittedly I am here moreso because I am attracted by the game itself rather than the Star Trek branding, thus I wish to try the game before I commit my hard-earned cash to it.

Now, I went to the trial page and registered a Cryptic account, followed by downloading the demo via the Steam-link provided. Now, I click manage account in steam and it takes me to the cryptic site attempting to register the trial subscription to my Cryptic account, I in turn recieve the error "Your account does not qualify for the demo"... Now there is nothing on the demo/trial page stating any regional restrictions and as far as I am aware Steam wouldn't allow me to access something that wouldn't be available in my reason.

Anyone have any thoughts? (I'm from the UK)


PS;
I haven't been able to submit a ticket, for some reason the system doesn't seem to allow me past selecting a sub-category for the ticket.. Tried in both IE and Firefox..
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    did you click on this link
    http://www.startrekonline.com/user/free_demo_start/Cryptic

    you can not do a trial if you have previous applied a buddy key or refer a friend key. only one type is allowed per account.(or if you had previously had a retail key applied)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Hi, I used the link that Steam provided. This is in turn being;

    "http://www.startrekonline.com/user/free_demo_start/steam?key= <A unique key being in place here>"

    Also, as I thought I had already made clear in my first post. This is a fresh account - I have never played or had any other account for Star Trek online. I wish to try before I commit my cash. ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    do not use the link from steam as you may have gotton the one for the beta trials and are no longer active. you do not need a key to play the demo but you do need to set the account up as a demo account which the post above link does.
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