I just spent 45min on the phone with verizon before they handed me off to you guys. here is the issue:
Cannot connect to startrekonline.com, and the launcher cannot ether. Same problem on other computers, including my friends who also uses verizon fios at another residence. when i ping startrekonline.com, it says this:
C:\Users\Brett>ping
www.startrekonline.com
Pinging
www.startrekonline.com [208.95.185.44] with 32 bytes of data:
Reply from 152.63.113.189: TTL expired in transit.
Reply from 152.63.113.189: TTL expired in transit.
Reply from 152.63.113.189: TTL expired in transit.
Reply from 152.63.113.189: TTL expired in transit.
Ping statistics for 208.95.185.44:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
C:\Users\Brett>
When i do a tracert, i get this:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Brett>tracert
www.startrekonline.com
Tracing route to
www.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms 192.168.1.1
2 6 ms 7 ms 7 ms L100.LSANCA-VFTTP-37.verizon-gni.net [71.189.228
.1]
3 6 ms 7 ms 6 ms 9-1-737.LSANCA-LCR-07.verizon-gni.net [130.81.58
.248]
4 8 ms 6 ms 7 ms so-5-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.140]
5 7 ms 7 ms 10 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6 10 ms 7 ms 9 ms 0.ae3.BR3.LAX15.ALTER.NET [152.63.113.185]
7 8 ms 10 ms 10 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
8 6 ms 7 ms 7 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
9 8 ms 10 ms 9 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
10 6 ms 7 ms 10 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
11 10 ms 9 ms 10 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
12 43 ms 7 ms 7 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
13 8 ms 10 ms 9 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
14 6 ms 6 ms 7 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
15 8 ms 9 ms 9 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
16 8 ms 10 ms 9 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
17 8 ms 10 ms 9 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
18 8 ms 10 ms 9 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
19 8 ms 10 ms 8 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
20 10 ms 9 ms 6 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
21 10 ms 8 ms 10 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
22 9 ms 9 ms 10 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
23 11 ms 10 ms 9 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
24 8 ms 10 ms 9 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
25 10 ms 9 ms 10 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
26 6 ms 9 ms 10 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
27 9 ms 9 ms 17 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
28 8 ms 9 ms 10 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
29 9 ms 9 ms 10 ms 0.ae3.XL4.LAX15.ALTER.NET [152.63.113.190]
30 6 ms 10 ms 7 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
Trace complete.
C:\Users\Brett>
Verizon says it is on your guys end and I am supposed to contact you, but I cannot find a support phone number. STO was working fine earlier today, and i have not experienced this problem before. Yes i have rebooted my router
Comments
Though if you want a quick fix, a proxy might work.
just happened to me earlier today and cant figure it out without a proxy and i really don't want to have to do that.
UPDATE:
Here is part of my trace-route..it's definitely two bad DNS servers:
5 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 60.000 ms 100.000 ms 30.000 ms
6 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 25.000 ms 30.000 ms 25.000 ms
7 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 25.000 ms 30.000 ms
8 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 25.000 ms 30.000 ms 60.000 ms
9 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 25.000 ms 30.000 ms
10 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 25.000 ms 30.000 ms 30.000 ms
11 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 25.000 ms 30.000 ms
12 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 35.000 ms 30.000 ms 30.000 ms
13 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 25.000 ms 30.000 ms
14 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 25.000 ms 30.000 ms 30.000 ms
15 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 75.000 ms 25.000 ms 30.000 ms
16 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 30.000 ms 35.000 ms 30.000 ms
17 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 35.000 ms 30.000 ms 35.000 ms
18 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 30.000 ms 25.000 ms 30.000 ms
19 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 45.000 ms 30.000 ms 30.000 ms
20 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 35.000 ms 45.000 ms 130.000 ms
21 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 30.000 ms 35.000 ms
22 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 35.000 ms 25.000 ms 45.000 ms
23 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 40.000 ms 30.000 ms
24 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 30.000 ms 30.000 ms 35.000 ms
25 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 30.000 ms 85.000 ms
26 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 25.000 ms 30.000 ms 25.000 ms
27 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 50.000 ms 35.000 ms
28 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 30.000 ms 30.000 ms 30.000 ms
29 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 55.000 ms 30.000 ms 30.000 ms
30 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 70.000 ms 35.000 ms 30.000 ms
31 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 25.000 ms 30.000 ms
32 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 25.000 ms 60.000 ms 45.000 ms
33 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 35.000 ms 30.000 ms
34 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 30.000 ms 35.000 ms 30.000 ms
35 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 110.000 ms 25.000 ms 25.000 ms
36 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 30.000 ms 95.000 ms 40.000 ms
37 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 35.000 ms 35.000 ms 35.000 ms
38 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 40.000 ms 45.000 ms 35.000 ms
39 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 50.000 ms 30.000 ms 25.000 ms
40 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 55.000 ms 55.000 ms 30.000 ms
41 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 30.000 ms 35.000 ms
42 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 30.000 ms 75.000 ms 25.000 ms
43 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 85.000 ms 25.000 ms
44 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 35.000 ms 30.000 ms 35.000 ms
45 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 55.000 ms 25.000 ms 30.000 ms
46 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 30.000 ms 25.000 ms 30.000 ms
47 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 25.000 ms 30.000 ms
48 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 25.000 ms 35.000 ms 45.000 ms
49 0.ae3.BR3.LAX15.ALTER.NET (152.63.113.185) 30.000 ms 35.000 ms 25.000 ms
50 0.ae3.XL3.LAX15.ALTER.NET (152.63.113.186) 35.000 ms 30.000 ms 30.000 ms