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What is the Arc Client?
Install Arc

Please help me

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I bought the game Star Trek Online, and this brought the box the key that gives 30 days, I went to the site, I entered my account and I put her key! And reads us Products: Star Trek Online

Download Game Client
Activated Features
Demo Star Trek Online - Cryptic Studios
Star Trek Online Demo - Direct2Drive
Star Trek Online Demo - Digital River

Then go to the game: and says that my account is a demo!
Help me please ...

I'm Portuguese ...
My email is: filipegalo3610fgc@hotmail.com
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Note: A subscription is required to play the Full version of STO. Your account won't be billed for the first 30 days (hence the 30 days of 'free' game play included with the retail package)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Specifically, after you enter your retail key, it presents you with a page to set up a subscription. You must do this - if you don't complete that page, your retail key is never activated.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I was trying to figure out a similar problem. I've downloaded and played the demo, but on the website gives different prices for the game and then the monthly fee separately. Since I have the demo game client already I just need to purchase the subscription to play the full game, correct? I don't need to purchase the $29.99 game here (http://www.startrekonline.com/buy_se) do I? Or do I have to buy a full game AND a subscription (for after the first 30 days)?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    you still need to buy the full game to get the retail key to register. you will then need to enter the key setup a subscription and enter how you plan to pay for the renewing subscription.
    if you use credit card or paypal you will not be charged until after the 30 days bonus. if using a gmaecard the 30 days will be added to the time of the gamecard before you have to enter a new game card to continue to play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    That's what I was afraid of.....

    Thanks for answering that, I felt stupid for asking but I wasn't sure how it worked and didn't want to buy more than I needed. :p
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