test content
What is the Arc Client?
Install Arc

DEVs please fix my Character.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
When i started my character back at headstart I was named "Q'latus" and everything was fine.

One day I decided to rename my character to "Collective Primary Adjunct 13" and now I have tons of problems.

First being that when i goto my skills menu and look at the drop-down box for highlighting skills its Shows BOTH my old and my new character names with different abilitys.

Then there is the problem where I can NOT seem to do any AID the Planet missions by myself. I NEVER get a dialog option for them since I got the name change except when i'm in a group and they initiate it first.

Now I have the same issues with my toon on Tribble when i copy my toon over and I can't ever seem to get a GM in game to help me and putting in tickets does not seem to work.

Please Help!

I paid for the name change and it has been probelems ever since and Will NOT start over. I want to keep this character.
Post edited by Unknown User on
«1

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Check your "short name" and "full name".

    did you just change the right one ?


    the short name will be the one on the tab of the character status screen..... the full name will be right above your paper doll and stats.

    are they different?


    that is probably whats going on.

    ....also did you log off...and change the name on the login screen ? or jsut from the edit record ingame ?


    makes a difference
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Check your "short name" and "full name".

    did you just change the right one ?


    the short name will be the one on the tab of the character status screen..... the full name will be right above your paper doll and stats.

    are they different?


    that is probably whats going on.

    ....also did you log off...and change the name on the login screen ? or jsut from the edit record ingame ?


    makes a difference



    This was done months ago. It was the Paid Character name change where you have to buy the token from the C-Store.

    So it world be the Nickname and also the name that shows when you select what character to play.

    The name isn't the problem, it was changed just fine. Its the bugs that came with it.

    Just can't seem to get a GM or DEV in game to help, so I'm trying another way.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    1) Change you nickname to match your real name. It doesn't match and shows both because the nick doesn't change with the name change if you don't change it too.

    2) Aid the Planet! I bet you're just unlucky. I spent hours the other day trying to do that Aid the Planet mission by entering anomalies then exiting right away when it wasn't one. Sometimes it just doesn't come up forever.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Post a screenshot of it showing doubled names.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    To get help from the GM team you need to put in a help request via the in-game interface or the support portal.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    coderanger wrote:
    To get help from the GM team you need to put in a help request via the in-game interface or the support portal.

    Did you read his post, or was this just a canned response? I assume the latter because he's already stated he's tried to get GM help! Several times, I assume, given how much of a huge problem he has. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Post a screenshot of it showing doubled names.

    the different abilities mentioned is what I want to see :)

    just curious.

    .
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    coderanger wrote:
    To get help from the GM team you need to put in a help request via the in-game interface or the support portal.

    EEP !


    this isn't going to go over well Coderanger ...... I'm sure it's gonna send the OP into a Hulk rage......


    /facepalm
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    OP humor me.

    can you open your charac status screen (press U)

    then click "Edit Record"


    what does the short name say ?

    what does the "First", "Middle", and "last" say ?

    any of them the old name ? any the new ? or both ?


    thanks...... maybe we can troubleshoot this problem ourselves.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    The OP died at his computer obviously.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Did you read his post, or was this just a canned response? I assume the latter because he's already stated he's tried to get GM help! Several times, I assume, given how much of a huge problem he has. :(

    Exactly, and here are some pics:

    This is the 2 names showing in the skills bar:
    http://i28.tinypic.com/2upqp6q.jpg
    http://i27.tinypic.com/x3h6xi.jpg

    Here is the GM help requests that NEVER get answered:
    http://i27.tinypic.com/23hn4lz.jpg (You see 28 days and no response in window)
    http://i32.tinypic.com/2vkhon9.jpg (This is the one I put in earlier as the "Request a GM" and still just a canned response. I have had problems doing missions since I did this name change as well, ever since i did it Aid the planets aren't working right unless i'm in a group, choosing skills in the skills highlighter are all screwed up. Etc...)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    The OP died at his computer obviously.

    Nah, just having a hard time trying to figure out what to capture as proof, and Generally unhappy that getting a hold of cryptic requires a Gypsy curse on them or something, they seriously need to get a help and support phone number.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    code ranger your billing and gm support is terrible at your company.
    billing should get priority.

    even eve online has same hour billing response.

    they even have direct contact with GM's if you file a stuck petition.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Those are bug report tickets and will never get responded to. You need to make the other kind of ticket. They usually respond in <24 hours
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Those are bug report tickets and will never get responded to. You need to make the other kind of ticket. They usually respond in <24 hours

    I 've made GM requests, they don't work. What i've shown you is how they are showing up.

    I have tried both ways. I think i'm S.O.L.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I don't know what to tell you then. If you are clicking request GM support and its making "report a bug" tickets something is seriously borked. Have you tried making a ticket through the website?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I don't know what to tell you then. If you are clicking request GM support and its making "report a bug" tickets something is seriously borked. Have you tried making a ticket through the website?

    I haven't seen that option on the website. I think I need to look around to see if i find it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    modemfox wrote: »
    I made GM requests, they don't work. What i've shown you is how they are showing up.

    ya they all lump together.... just checked by clicking check status on Tech, ingame, and billing support on the website.

    they are all the same.

    just checked ingame, and they are the same too.


    .so youre not losing your mind OP.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I don't see the problem. So, your old name appears in the drop down menu for the skills. Personally I never even use that drop down menu.

    How does this negatively affect you? I mean, who cares if it's got the old name in an optional menu?

    And I don't buy that the Aid the Planet missions are connected to this.

    :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I don't see the problem. So, your old name appears in the drop down menu for the skills. Personally I never even use that drop down menu.

    How does this negatively affect you? I mean, who cares if it's got the old name in an optional menu?

    And I don't buy that the Aid the Planet missions are connected to this.

    :p

    My ground abilities seemed tied to my old name.

    Also, I didn't have problems with aid the planets till this name change happened, now I can only complete them if i'm in a team and someone else picks them up.

    At the same time i did my name change I also lost the ability to change the Away team. Now the Boffs are greyed out and I cant select who goes with me, even when i am by myself.

    It may or May not be related but I didn't have ANY issues till I had done the name change.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    modemfox wrote: »
    I haven't seen that option on the website. I think I need to look around to see if i find it.

    If I were you I would send a PM to GMIndigoFyre and ask him for help. Those do look like bug report responses and not GM Request responses.

    However, I put in a GM request today and received no response after waiting +3 hours. Sadly, sometimes nothing happens until you flag one of the forum GMs down. They can either assist you directly or poke someone inside the company to assist.

    Good luck!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    If I were you I would send a PM to GMIndigoFyre and ask him for help. Those do look like bug report responses and not GM Request responses.

    However, I put in a GM request today and received no response after waiting +3 hours. Sadly, sometimes nothing happens until you flag one of the forum GMs down. They can either assist you directly or poke someone inside the company to assist.

    Good luck!

    Yeah I know, which is why I posted here out of frustration, But I am starting to get flamed for no reason.

    I wouldn't have to post here if they gave me better options to get a hold of a representative.

    Also I only posted in these forums because this particular forum is the most high profile, it seems to get responses faster, where the other forums dont usually get responses at all or very seldom.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    i have had no issues with either of these after a name change on my main toon but i hope someone gets you some help

    /bump
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    And if anyone from the CS, GM or QA teams is reading this. I really HATE your file-and-forget bug report system. That automated response message sits on our bug report screens forever. If it's an issue we're concerned about it gives us NO visibility and it's HIGHLY frustrating.

    I really wish you guys would give us more visibility here. It would be AWESOME if we had status milestones such as:
    • Bug in queue for review
    • Bug verified by QA Team
    • Bug not verified by QA Team (Please provide more info)
    • Verified Bug in queue for fix
    • Bug Fix under internal testing
    • Bug Fix on Tribble Test Shard
    • Bug Fixed (Bug report automatically closed and taken out of our list)

    It would take the teams handling our bug reports two seconds to update a status box as it moves through the system. This would also make players HAPPY instead of frustrated to hell and lighting up the forums.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I hate to have to say this... but, you wouldn't still be waiting if this game had GM support like World of Warcraft. I only had to use in game support a few times, but it was always relatively quick and efficient. Even at random hours.

    Example: I was once flying around in one of the level 80 areas and spotted a rare dragon spawn. Its been long enough that I don't remember the name of the region, it was one of the mountainous snowy ones. Anyway, this rare spawn was on an exceptionally long respawn timer. IIRC, it had a 10% chance of spawning, once, every 6 hours. This happened at around 7pm PST.

    After a fairly epic battle, the dragon died.... and fell off the little plateau I'd been fighting it on, and then unceremoniously wedged itself into the cliff face in such a way that it was impossible to loot.

    I put in a ticket. And circled the area for a while, trying everything I could think of to loot the corpse. I was unsuccessful, and after about 15 minutes I flew off again looking for whatever I had been looking for to begin with. I hadn't even gotten to a suitable altitude when I got a tell.

    "Hello, this is GM so and so. I see you have a problem, do you have a moment to talk about it now?" I did. And we then rehashed the problem again, mainly, I assume to verify I hadn't just been pulling things out of... random places.

    Within 5 minutes of that, I was politely asked if "I was out of combat" and to I had bag space for 3 items, and to let him know when I was ready.

    That was it.

    The GM was exceptionally polite, professional, and courteous. I had my problem solved (granted, its not as complicated as this) quickly and efficiently. And it all happened during peek hours.

    That is good customer service.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Modemfox, I looked at your character and I can see the name problem. I have assigned one of the programmers on my team to fix the bug, and implement any required fixup for affected players. I didn't see anything on your character that would prevent you from getting the aid the planet missions. If that is still occurring after we get the name issue fixed, then let us know and we can take another look.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Did you read his post, or was this just a canned response? I assume the latter because he's already stated he's tried to get GM help! Several times, I assume, given how much of a huge problem he has. :(
    The OP had only put in bug reports, which do not go to the GM team at any point. The only GM help request I see is about the "Aid the planet" missions, nothing about a name glitch. So yes, I did indeed read the post ;-)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Rehpic wrote:
    Modemfox, I looked at your character and I can see the name problem. I have assigned one of the programmers on my team to fix the bug, and implement any required fixup for affected players. I didn't see anything on your character that would prevent you from getting the aid the planet missions. If that is still occurring after we get the name issue fixed, then let us know and we can take another look.

    Wow, thanks! First good news i've heard in a while.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    coderanger wrote:
    The OP had only put in bug reports, which do not go to the GM team at any point. The only GM help request I see is about the "Aid the planet" missions, nothing about a name glitch. So yes, I did indeed read the post ;-)

    I did try a GM request before, i don't know why it didn't show it.

    But its being actually looked at now and for that i'm gratefull.

    Thanks and BTW good work on season 2, I like what I've seen on tribble.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    modemfox wrote: »
    I did try a GM request before, i don't know why it didn't show it.

    Probably because the GM who received it closed the ticket and turned it into a bug report. That happens to every single GM ticket I've filed for issues with my character. I've just given up on filling out GM tickets for issues with my toons.
Sign In or Register to comment.