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cannot launch game at all

SystemSystem Member, NoReporting Posts: 178,019 Arc User
ok I am running out of options. I have tried to submit a ticket and have recieved no help to this point so i thought i would post here to see if anyone has any ideas. It has been 4 to 5 months or so since i was able to log in. here are the problems i am getting and what i have tried so far. this pc has been running star trek without fail since beta and after retail launch it failed.

problem. when you click on the short cut nothing happens at all. i look in the process and cryptic error.exe keeps fireing over and over until my page file crashes my pc with a blue screen memory error no error from cryptic ever fires.

here is what i have tried so far

i updated my drivers reloaded directx turned off all firewalls and force reloaded windows explorer all to the sugesstions the tech help gave me. today i have formated my hard drive loaded a fresh load fo vista home preimum 32 then loaded my video drivers installed the game without trying to patch any windows updates it will not open windows explorer to run the patcher and does not have a crypticerror.exe in the folder.

I them removed it loaded all vista patches changed to a different make video card (older ati 3870) loaded current drivers same issue. so i went to another pc loaded the program patched it fully then copied that folder to this pc tried to launch the game and now it is back to giving me no error but running the cryptic error.exe over and over till the pc dies

i have tried this with a nvidia 460 1 gig and a 3870 that is in it now both configs get the same problem. this is not an admin issue only one uer this is a fresh reload with nothing but the windows patches up to sp2 and last version of the card drivers windows defender and firewall are off. and no using compality mode does not work

any ideas??

oh before you post the other pc i used to patch the program is to slow to run this program or i would play from there

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: GT5648E
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 3070MB RAM
Page File: 821MB used, 5540MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

was reporting directx 10 until i loaded sp2 patch
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