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Login issues

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I can log in just fine but when I try to connect to the game, I run into the following:

1) Character rank does not display. Normally the name of the character is shown and their rank. So in short, it should say something like Lieutenant Commander 9. Now all I see is "9".
2) #1 applies to all of my characters.
3) If I try to choose a character and log in, I get Retrieving Map List or something like that, and it sits there and eventually disconnects back to a login screen.
4) I have the same error if I try to log create a character

This has been an issue since I used the C store to get some more character slots.

I have no issues logging in or patching. I have tried via the US and EU proxy and have the same issue. I can play WoW and UO without issue.

Please help, my Trekkie needs must be satisfied!:confused:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Ooh, character corruption. File a GM help request (not a bug report).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Miiru wrote:
    Ooh, character corruption. File a GM help request (not a bug report).

    Do you have a suggestion as to how? As noted, I can not log into the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Over here: http://www.startrekonline.com/tickets/

    'Create new ticket', 'Tech issues', 'Crashes or error messages', 'Search', and hit the button that appears. Should get it to the right place. I think there's a button in-game somewhere as well, but this is easier.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Also have a Login issue:
    It doesn't show the launcher but this message:
    "Trying to update the launcher. Please be patient"

    After unsuccessfully trying it for hours I'm pretty much sure that my patience is wasted. Is there anything I can do?

    I had this several times in the early month of the game, but only for some minutes or so, not for hours.

    Any tipps?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Miiru wrote:
    Ooh, character corruption. File a GM help request (not a bug report).

    This does not appear to be character corruption.

    I have found hat the EU Proxy will let me in (with a horrid connection) and that the US and without a proxy have the same issue.

    Why would the US and normal connections fail but EU proxy work?

    I am in the US, the EU proxy is a bit out of the way for me and the connection SUCKS!
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