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Lost acount name

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello, i was interested in tryin out the game and have played cryptic games before. I tried to login useing the same acount name for champions online, but i get "user name or password invalid". I guess i forgot my acouny name, so i tried to make a new acount with same e-mail and everything but when i try to create new acount it says they have my e-mail already so i must have an acount already. can some one at cryptic hlp me, i had to make a new e-mail just to create an acount to try and get hlp to get my old acount name back, if thats possible, thanks you.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    might be a silly question but did you buy the game yet or are you trying the trial? and are you trying to log into the website or the launcher.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    i have not purchased star trek online yet, i wanted to try it first, and yes i was entering my info into the website to enter into acount info. It asks for the information before you even download the game and says if you have a cryptic acount that you dont need to create a new one , but i did anyway to get acces to forum for help.

    i was thinkin i can get my info through e-mail or something after i varify who i am. I dont want to have different e-mails to create an acount to play, i want to use the one i already have, just forgot my acount name.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Contact billing support here: http://www.startrekonline.com/support/billing/contact

    Make sure you are clear about what your problem is.
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