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Cannot install STO

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello there,

I bought STO from the UK Atari website the other night and as directed, started downloading (it gave me 6 files in total to download). I downloaded them over the course of the night and installed it in the morning, and didn't have any issues bar one; a texture source file was apparently missing or corrupted and I chose to ignore it, hoping that after installing the whole game and booting it up, a repair tool would run it's course in case any problems arose.

However the launch up menu told me there was an account error and wouldn't let me do anything else, and I only got linked through to a generic support and help page. I uninstalled the game and restarted the machine, and today, downloaded the game files again from the Atari website.

This time however, I'm not even getting as far as an error during installation; the set up tells me to insert disk 1 and tells me it cannot find the files in the download folder or desktop (where I moved all the files to after getting the cannot find files error a few times).

I don't know how to rectify this situation or how to download the game again without having any problems. Any help would be appreciated thanks.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    You didn't need to uninstall the game, but "an account error" is too vague - we'd need the actual error message to tell what was going on there.

    If you're having issues with a merchant's download system then you will need to contact the merchant for support - should be a thing on their website somewhere. Alternatively, try one of the download methods here: http://www.startrekonline.com/download
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