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Windows 7 Error

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I spent all day installing STO on a Windows 7, only to have an error message popping up saying that it isn't compatible with Windows, but Windows 7 /is/ listed as compatible. Any ideas how to fix it?

Errror message: http://i5.photobucket.com/albums/y165/silverpenwolf/InstallError.jpg
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Well for that type of problem here are some things that you can try to fix it.

    1.The first thing you can do is have Windows run scan of your system to see if there are any corrupt system files. To do this click the start orb and type CMD, when it comes up right-click it & select 'run as administrator'. Once CMD is open, type sfc /scannow. This will do a complete system file integrity check which will located damaged/corrupt files & replace them with backups of the original.

    2. I would also suggest running a virus scan as well. While searching online for various solutions for this problem and problems of similar types I found a common problem. It seemed that malware was the culprit and was producing these type of errors.

    3. You could try running a dxdiag as well. Just go to the start orb and click on it. Then in the search box type dxdiag and press enter. If there is a pop up that asks you if you want to check for digitally signed drivers click yes. Now you just have to wait until the green progress bar in the left hand corner of the dialog box is gone. The click the save information button. Then attach the dxdiag text file to a forum post so that a dev can read and possibly figure out what is causing the issue.

    These three steps should be enough to get you going on your way to fixing the problem. I hope that this gets resolved for you soon.:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    naopo89 wrote: »
    I spent all day installing STO on a Windows 7, only to have an error message popping up saying that it isn't compatible with Windows, but Windows 7 /is/ listed as compatible. Any ideas how to fix it?

    Errror message: http://i5.photobucket.com/albums/y165/silverpenwolf/InstallError.jpg

    Corrupted file. Delete the file named in the error message, and run a force verify.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    merkava wrote: »
    Well for that type of problem here are some things that you can try to fix it.

    1.The first thing you can do is have Windows run scan of your system to see if there are any corrupt system files. To do this click the start orb and type CMD, when it comes up right-click it & select 'run as administrator'. Once CMD is open, type sfc /scannow. This will do a complete system file integrity check which will located damaged/corrupt files & replace them with backups of the original.

    2. I would also suggest running a virus scan as well. While searching online for various solutions for this problem and problems of similar types I found a common problem. It seemed that malware was the culprit and was producing these type of errors.

    3. You could try running a dxdiag as well. Just go to the start orb and click on it. Then in the search box type dxdiag and press enter. If there is a pop up that asks you if you want to check for digitally signed drivers click yes. Now you just have to wait until the green progress bar in the left hand corner of the dialog box is gone. The click the save information button. Then attach the dxdiag text file to a forum post so that a dev can read and possibly figure out what is causing the issue.

    These three steps should be enough to get you going on your way to fixing the problem. I hope that this gets resolved for you soon.:)

    This is exactly right. Sometimes when installing games, a file will get installed incorrectly, or on a bad sector of your hard drive. This process should fix that error.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Im running Win 7 64 Ult and my gf is running win 7 32 Ult. I never had that problem. However it looks like a DirectX issue and for some compatibility issues i have had to install/reinstall DX 9 for some of my older games. GF had a problem with the sims and that was the solution. also update to most current graphic drivers. hope that helps. let me know.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Thank you for all of your advice, so far none of it has worked yet though :/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    It's definitely a corrupted file (the "compatibility" message is a Microsoft blunder, it doesn't mean what it says). The only question is why force verify isn't fixing it. Delete exes.hogg as well, that might help.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Miiru wrote:
    It's definitely a corrupted file (the "compatibility" message is a Microsoft blunder, it doesn't mean what it says). The only question is why force verify isn't fixing it. Delete exes.hogg as well, that might help.

    I tried deleting it, running it with out it, running it with a replacement of that file.

    How do I force verify? That might help!

    Also, I'm running direct x11, do you think I should down-grade?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    naopo89 wrote: »
    How do I force verify? That might help!

    Hit 'options' in the patcher.
    Also, I'm running direct x11, do you think I should down-grade?

    No. This is very unlikely to have anything to do with your directx installation. The error message is quite misleading. All it means is that one of the files is badly corrupted.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    naopo89 wrote: »
    Thank you for all of your advice, so far none of it has worked yet though :/

    Might be a dumb question, but are you running the setup.exe file as Administrator?
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