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Unable to add gametime

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello,

I tried to add a gamecard ( 60 days) to my account.
However it links me to an error as seen below.
The same error occurs when i try to use paypal.

There was a problem with your request,
please contact us for support here.

My account has never been flagged or any such thing.
it's just frozen without gametime left.

Now i've already made a ticket ( #909876 ),
but i was never one to wait patiently.
I'm hoping someone here might have had
the same issue and knows his/her way around it.

Thanks in advance,
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I am not sure, but perhaps it is related to the account issues that many of us are having now. Even though we have paid for game time, but with bank/credit cards, we are unable to play. Seems accounting is having some major issues. I myself have already paid 3 times in a month, and they suspended my account for non payment, when I have in fact over-paid. :(

    Here is one of the threads about this: http://forums.startrekonline.com/showthread.php?t=165976

    As I said, Im not sure that it is related to your problem, but I suspect it is. I too am growing impatient. My account has been suspended 3 times now without cause. All I wanted to do was pay my sub, and play. You would think that would be easy eh? :rolleyes:

    My last ticket took 4 days to get a response, and then it was of no help whatsoever. Good luck to us all in getting this resolved quickly.
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