Maybe this will get some action on a two month old issue. I can only post here since I am no longer an active sub, and help support tickets are being ignored:
On June 1 there is a charge from Cryptic Studios for $15.75, and again on July 1st for $15.72. You say it is a paypal charge, but we have not used Paypal for any account creation, nor payment. There is no history or record in Paypal, except for you company charging my credit card. Hence, you are billing my Credit Card under false pretences. I want this money refund now and for June 1st.
This is now a two month old issue.
July 1, 2010: CRYPTICSTUDIOS $15.72
HISTORY----
June 1, 2010: CRYPTICSTUDIOS $15.75
June 6, 2010: STAR TREL ONLINE $15.88
Why is this? There are no extra purchases, and no reason I know of for this.
----Customer Service INCORRECT Response----
Hello, After looking at this account's transaction history, there is only one charge per month. The other charges are coming from your son's account. Thank you.
Hello, I reviewed both your account and your son's. The charge for June 6, is for your son's account for Star Trek Online. His account is still have active for Star Trek and Champions Online. The charge for June 1, appears to be a PayPal charge. Do you have a PayPal account? If so, if you see the charge for Cryptic Studios, we will need the PayPal ID number to review this charge. If you need assistance with canceling your account subscription or your son's please let us know. I apologize for any confusion or inconvenience this may hav
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Let me look into this.