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Billing posts are not allowed in the tech support forums.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
As specified in the Tech 101 billing posts are not allowed in the Tech support forums billing and account related issues are not allowed in the tech support forums.
Billing or Account related issues

Please DO NOT post account and billing related issues as these tend to contain sensitive and personal information. First you should never post account/personal information in the forums, second we will *never* ask you for confidential/personal information in the forums. As such, if you have billing issues please visit our billing support page at: http://www.startrekonline.com/support/billing. Here you will find many FAQs and the ways to contact billing directly. Please keep in mind if you have submitted a Billing ticket, please be patient they process the tickets in the order that they are received as we do.

This is in place for two main reasons.

1. There is almost nothing others or myself can do about billing issues, as the billing team are the only ones that access to those systems.

2. Billing or account issues involve personal information or even information about transactions. A public forum is not the place for this.

The exception to this is if there is a widespread issue affecting a large amount of users. Only then will we distribute information on this forum.

Billing will get to your issue. Remember all tickets are handled on a first come first serve basis, and the billing team is only here Mon - Fri. So if you submit a ticket on a Saturday or Sunday then you may not get a response until Monday or Tuesday depending on the amount of tickets ahead of you. I understand how fustrating billing issues are, but please follow the rules.
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