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Help please Renew Subscription Problem

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I just went in and put in 2 of my credit card info on file then went a chose the 30 day renew my subcrition and then it tells me arror and then gives me some suport page that tells you nothing and the info does not tell you any thing but I created a ticket #908579 is sitting on there and no replies and im sitting buring my day off from work to play and something is wrong on your end not mine and I cant get on IM a little upset that there is no contact number or E mail to get ahold of anyone and that i have to rely on a ticket and when ever some one gets to it. I would liek this taken care of now but on ric Im told im going ot have to wait a day or day and a half to get some one to look at my ticket. IM sorry but I was one that payed 50.00 when the game first came out and now its half price and now I cant get anyone to help me and no one to contact please help with this for this is realy makeing me unhappy with the hole game experiance and all
Thanks
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    this is getting messed up I just got this e mail sent to me.

    Star Trek Online

    Dear dmonger,

    This email is to confirm that you have reactivated your !sub_name subscription. Thank you for subscribing to Star Trek Online! To manage your billing information, please visit your account dashboard.

    See you in game!

    Sincerely,

    Cryptic Studio


    what is this now ? and i still cant get onto the game and itstil says pending player !
    what in the world is gong on !
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I know how you feel bro, i just re subbed myself and getting the same error. Always a problem with STO!! :mad::mad: I to payed $50 when this game first came out. Tired of putting money into something i can play when i want to. I hope they fix this problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    dmonger wrote: »
    I just went in and put in 2 of my credit card info on file then went a chose the 30 day renew my subcrition and then it tells me arror and then gives me some suport page that tells you nothing and the info does not tell you any thing but I created a ticket #908579 is sitting on there and no replies and im sitting buring my day off from work to play and something is wrong on your end not mine and I cant get on IM a little upset that there is no contact number or E mail to get ahold of anyone and that i have to rely on a ticket and when ever some one gets to it. I would liek this taken care of now but on ric Im told im going ot have to wait a day or day and a half to get some one to look at my ticket. IM sorry but I was one that payed 50.00 when the game first came out and now its half price and now I cant get anyone to help me and no one to contact please help with this for this is realy makeing me unhappy with the hole game experiance and all
    Thanks

    Billing will address your issue as soon as they can, so please have patience.
    MrSinikal wrote: »
    I know how you feel bro, i just re subbed myself and getting the same error. Always a problem with STO!! :mad::mad: I to payed $50 when this game first came out. Tired of putting money into something i can play when i want to. I hope they fix this problem.

    Mr.Sinkal please submit a billing ticket and our billing department will assist you with this issue.
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