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Launcher doesn't seem to work anymore...

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I tried to log in a bit earlier today, after my Holodeck thingy said engage I accidently clicked Tribble server. It got stuck on patching so I closed the launcher down again. Now that I try to boot it up again it doesn't seem to be interested in doing anything at all anymore...
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Update: It launched again but dang it's slow as heck today... Cryptic what the hell is up with those servers? Are they being hosted on a 486 DX2 or something like that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Having the same issue. The launcher gets stuck at autoupdate. Any news on this?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Our network engineers are looking into this. They have told me that for the time being getting through the launcher is quite slow, but you will get through. As soon as I have more details I will post them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Our network engineers are looking into this. They have told me that for the time being getting through the launcher is quite slow, but you will get through. As soon as I have more details I will post them.

    Ah cheers feller, I do appreciate that :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I cant even log in to the launcher :( im geting "unable to authenticate" message - like in old times :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    enter my name and pass get to patch server and launcher froze on patch says connecting and doing nothing
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Im getting pretty much the same its just stuck on connecting dosnt matter if its on tribble or holodeck there both doing the same thing
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Stuck on launcher auto update... can't seem to connect, attempted 15 times so far. This is ridiculous. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Ditto here - stuck on "Trying to Update the Launcher".
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Ok so lt looks like one of the ISP's that feeds into our data center in Boston is having some issues. We have alerted them and they currently have people looking into it. As soon as we have additional information I will make sure its posted.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Yep same for me......7 times already and counting. I already lost a day last time from the suspended issue...will I lose another one now?

    Not happy :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    same here. glad there is soccer world cup semi finals tonight ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    So I can see I will probaly get banned from these forums just like I did with wow. I just bought this game and I get the Trying to connect 7 attempts about now probaly I bough this game to ****ing play not sit here trying to update the launcher so is there a way to manualy update so i can actualy play a game I payed for or did I just through away 29 bucks that coulda been spend on something else? Fix this now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I'm not sure this is exactly what is going wrong with you guys, but it sounds similar to my problem, so I guess i should throw it in here. I bought STO yesterday, and upon installing it, i immidiately wanted to jump into playing the game. However, immidiately after I log into my account, the servers apparently go down and my patch can't download. The bottom portion says that an error occured, and the server isn't down because it is only immediatlely after logging in that it does this. It is frusterating =/ I don't know maybe im a noob or something tho.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Why cant companties use their head....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Works for me now. Got over the Launcher-Update and could log in and start the game. So I suggest try again and see if it works now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    now its saying server down in the upper right hand part of the screen and i get an account error I allready used my accnt key. Are the servers down for updates or some TRIBBLE like that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Tigerghost wrote: »
    I'm not sure this is exactly what is going wrong with you guys, but it sounds similar to my problem, so I guess i should throw it in here. I bought STO yesterday, and upon installing it, i immidiately wanted to jump into playing the game. However, immidiately after I log into my account, the servers apparently go down and my patch can't download. The bottom portion says that an error occured, and the server isn't down because it is only immediatlely after logging in that it does this. It is frusterating =/ I don't know maybe im a noob or something tho.

    If you are getting an error can you please post the error ID? This number will appear at the bottom of the Cryptic Error window.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I start the game... it says "Loading. Please wait."

    HTML server to start the game is Offline? but the game itself is online? i dont know... strange... pls fix this so i can play today....

    oh in errors.log:

    Todays date and time and then...

    "1 [1]: Couldn't open file ./localdata/_SWMWindowPosList.txt for writing data of type Swmsavedwindowposlist"


    FOTBALL: so in 2 hours from now i will see Germany vs Spain fotball... i hope Germany goes to final.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    stargolder wrote: »
    I start the game... it says "Loading. Please wait."

    HTML server to start the game is Offline? but the game itself is online? i dont know... strange... pls fix this so i can play today....

    oh in errors.log:

    Todays date and time and then...

    "1 [1]: Couldn't open file ./localdata/_SWMWindowPosList.txt for writing data of type Swmsavedwindowposlist"


    FOTBALL: so in 2 hours from now i will see Germany vs Spain fotball... i hope Germany goes to final.

    Sounds like there might be something blocking the launcher traffic. Have you made exceptions for STO in your security protocols? Also make sure that IE is up to date as the launcher is dependent on this, and that work offline is not checked.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    OK first, the cache is clear, IE is up to date, there is nothing blocking traffic from this side of the server and I am still not getting past the cryptic launcher autoupdate. Any more bright ideas besides seeing whats wrong on Cryptic's end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Also getting Error 4: Attempted view is invalid. Never had a problem with the launcher before now. :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Also getting Error 4: Attempted view is invalid. Never had a problem with the launcher before now. :confused:

    I'm getting the same error. It was working fine just a few hours ago.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    shonsu02 wrote: »
    I'm getting the same error. It was working fine just a few hours ago.

    Well, it just went through.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Mine looked like it was, then I kept getting Error 2: File not found.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I'm getting the error #2 file not found as well, I just resubbed and downloaded the client and now it won't patch :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Stuck on the 'Trying to Update the Launcher, Please be patient, Tried Connecting 1 Time' *Sigh* doesnt go pased that, not even to attempt 2 and i have had it active for just over an hour
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    First time logging into game this week.....patched just fine....hit engage, game starts to load, get to the "loading" screen with the cryptic emblem. When the progress bar gets to about 25%...I get :"OOPS!!!!....Your Cryptic program has crashed" message. This happened twice in a row so far. I'm waiting on the launcher to run through "verifiying files" Maybe 3rd time will be the charm???? I've never had this game crash at launch before.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    K-rog wrote: »
    First time logging into game this week.....patched just fine....hit engage, game starts to load, get to the "loading" screen with the cryptic emblem. When the progress bar gets to about 25%...I get :"OOPS!!!!....Your Cryptic program has crashed" message. This happened twice in a row so far. I'm waiting on the launcher to run through "verifiying files" Maybe 3rd time will be the charm???? I've never had this game crash at launch before.

    Same issue here. Updated Tribble, logged in on it, now get the above error when trying to access Live.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I dont play on Tribble so I cant speak to that, but it's good to know I am not the only one with this problem. I checked security settings, STO is allowed on all.....so Im clueless on this one. I was sure looking forward to a night of mindless blowing stuff up after a long week at school though. I hope they get it fixed soon.
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