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Billing Problems Please Help

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I am having a billing issue and not sure what to do here. Here is the situation Cryptic. I tried to re-new my subscription today which went through fine. Then I cancelled it just incase I can't afford to pay this game in advance. I do this everytime with no problems in past. When I tried to log in the game I can't. My account says it is still cancelled and I did not select the option where it's shut downs the account entirely regardless if you paid already. What is going on here? I need some help. Thank You.

- Luke
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Capt_Luke wrote:
    I am having a billing issue and not sure what to do here. Here is the situation Cryptic. I tried to re-new my subscription today which went through fine. Then I cancelled it just incase I can't afford to pay this game in advance. I do this everytime with no problems in past. When I tried to log in the game I can't. My account says it is still cancelled and I did not select the option where it's shut downs the account entirely regardless if you paid already. What is going on here? I need some help. Thank You.

    - Luke

    I did not see a billing ticket created for this issue. Can you please create a billing ticket as no one on the tech support forums can correct this.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I already have a ticket submitted since yesterday. I have not received a reply yet. Who do I have to contact to get this fixed because I cannot find a email address to your company to submit this issue directly. The company email address needs to be shown on the main website. Would appreciate assistance that you would offer. Thank you.

    Ticket Number = 169425
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Capt_Luke wrote:
    I already have a ticket submitted since yesterday. I have not received a reply yet. Who do I have to contact to get this fixed because I cannot find a email address to your company to submit this issue directly. The company email address needs to be shown on the main website. Would appreciate assistance that you would offer. Thank you.

    Ticket Number = 169425

    That number doesn't reflect a CS ticket, where did you get it? Make sure you are submitting tickets through the My ticket system.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I must be doing something wrong then. Can you please show me how to go through the ticket submission process properly then? Thanks
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Capt_Luke wrote:
    I must be doing something wrong then. Can you please show me how to go through the ticket submission process properly then? Thanks

    Make sure you are logged in.

    http://www.startrekonline.com/tickets/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Nevermind. sorry.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    The exact same thing happened to me two days ago. I reactivated my account and paid for a month subscription. I then played a few hours and then cancelled my account so it wouldn't automatically renew the subscription at the end of the month (I like to renew my subscription manually). I made sure I absolutely did NOT pick the option to cancel now and lose all remaining game time but after cancelling I can no longer log in and the log in tells me "account error". So I ended up paying a whole month's subscription for a few hours of play and feel like I got ripped off. Any assistance would be appreciated. My ticket number is #907670 I placed this ticket 2 days ago and it still hasn't even been looked at.

    Edit: My account also says "Play time until July 4, 2010" which is the day I subscribed and then cancelled the subscription...shouldn't it say "Play time until August 4, 2010"? Which is 1 month from when I subscribed...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Zerek wrote:
    The exact same thing happened to me two days ago. I reactivated my account and paid for a month subscription. I then played a few hours and then cancelled my account so it wouldn't automatically renew the subscription at the end of the month (I like to renew my subscription manually). I made sure I absolutely did NOT pick the option to cancel now and lose all remaining game time but after cancelling I can no longer log in and the log in tells me "account error". So I ended up paying a whole month's subscription for a few hours of play and feel like I got ripped off. Any assistance would be appreciated. My ticket number is #907670 I placed this ticket 2 days ago and it still hasn't even been looked at.

    Edit: My account also says "Play time until July 4, 2010" which is the day I subscribed and then cancelled the subscription...shouldn't it say "Play time until August 4, 2010"? Which is 1 month from when I subscribed...

    Billing will address your ticket and correct the issue. Remember tickets are processed in the order they are received, and billing is not in the office during the weekends.
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