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Billing issue - cancellation error

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I bought star trek online in February. I became bored with the repetition and canceled my subscription before I was billed in March. Shamefully, I have only noticed recently that I have been charged each month since on my pay pal account. I normally only use that account when I wish to donate for clan servers, VoIP, or other clan associated support.

I was interested if the game had been improved, and when I got on here to check it became evident that my subscription was active, which is how I learned of my mistake thinking I had canceled the account. I should have checked for a conformation of cancellation email obviously.

Since it is observable that I did not play the game during the past few months which I paid for, I was hoping that I could be given some cryptic points, or perhaps two free months of subscription. Either option would be a fraction of what I unknowingly paid for. It was my fault clearly, but I am hoping for some kindness.

Edit: I currently intend to play the game till my current subscription expires.
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    DrBaja wrote:
    I bought star trek online in February. I became bored with the repetition and canceled my subscription before I was billed in March. Shamefully, I have only noticed recently that I have been charged each month since on my pay pal account. I normally only use that account when I wish to donate for clan servers, VoIP, or other clan associated support.

    I was interested if the game had been improved, and when I got on here to check it became evident that my subscription was active, which is how I learned of my mistake thinking I had canceled the account. I should have checked for a conformation of cancellation email obviously.

    Since it is observable that I did not play the game during the past few months which I paid for, I was hoping that I could be given some cryptic points, or perhaps two free months of subscription. Either option would be a fraction of what I unknowingly paid for. It was my fault clearly, but I am hoping for some kindness.

    Edit: I currently intend to play the game till my current subscription expires.


    You need to contact our billing support team for any billing related inquires. Unfortunately the tech support forums are just for tech support.
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