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Canceled subscription, but subscription time is increasing!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I canceled my subscription months ago (no offense, I just wasn't interested in playing anymore)
I recently checked back in on my account status while I was looking to see what new content was out, To my surprise, It said the game card was active I was subscribed for 136.39 days. I thought this was odd so I tried to play the game, only to find that my account was still canceled and I couldn't play. The subscription time is still increasing it now says I am subscribed for 138.44 days.

I think it is counting up from the day I canceled my subscription but I don't know why.
I can post a screen shot if necessary.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Can anyone tell me what the problem is?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I have noticed that in other games I have cancelled. I assume the way the systems are set up the game only starts counting from the time your subscription started and there isn’t a mechanism to count for when you are no longer subscribed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    But it is weird and misleading because it says that my game card is active when it isn't.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    All billing inquires and issues need to be directed to the billing department. Please refrain from posting billing issues in the technical support forums.
This discussion has been closed.