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Payment via Paypal does not work

SystemSystem Member, NoReporting Posts: 178,019 Arc User
A friend and I decided that we'd like to come back and give STO another try. We both can only pay via paypal, and both of us are having the same issue.

When we do try and pay via paypal, it takes us to an official paypal page saying that the page is out of date.

P.S. When I tried to submit a support ticket, that didn't work either.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Found a work around.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Which now throws up another problem.

    Finally managed to get the payment through. Cancelled the subscription just in case I get bored... don't want to forget and have the subscription keep taking from my bank account... double and triple checked that I selected "continue playing until game time runs out".

    Try to log in to the game aaaaand "account error".

    After some looking, I find this:

    Subscriptions
    Recurring 1-Month CANCELLED
    Play Time Until: Jul 4 2010
    Subscribed For: 70.42 days
    Re-Activate this subscription

    Take note of the "Play Time Until: Jul 4 2010"... today.

    So far my time back with STO has been about as much fun as last time round.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Some support would be nice =/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    only one that can help is billing and they only work mon-fri 9 am to 5 PM CDT and off holidays which the 5th of july is a holiday. Billing also does not use the forum only the billing support tickets. so the earliest someone from billing can get to your ticket will be tuesday.
    Also if you cancel you subscription less that 24 hour after you enter it It may not have been validated and when it tried to validated it there was no payment method there to check,
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