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I cant get into the game

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Today morning I was unable to play STO and I thought that this is a server side problem.Now 8 hours later I still
cant get into the game.

Problem:
-When I run the launcher everything is white in it(no picturest or text,just blank except the:Loading.Please wait.)
-I tried to run the game with the GameClient.exe in c:/Games/Star Trek Online/Live/ .
The game starts normally but I cant log in.After 1-2 mins waiting on connecting to the account server I get this error message.:Connection to the account server timed out.Press support button for additional help.(the support button just redirects me to the STO official site).


Any idea what to do now?:(
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    It works now(I dont know what was the problem).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    just a note

    1. you can not run the game from launching the gameclient exe it need certain information that is passed to it by the launcher to connect to the server.
    2. White screen usually is an iindication that there is something wrong with IE browser. The launcher uses componets of IE so if there is problem in IE there is one in the launcher.
    some things that setup in IE can cause launcher to not work.
    IE set to work off line
    IE set in the internet option to use a proxy
    IE set to not display images
    IE has the AutoFill form option turned on.
    Problem in the IE cache.
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