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Getting Tech Support

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Anyone know how long it takes to get tech support or are we just SOL till they want to give it?
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Our tech support team works normal business hours, though if you ask your question here there are many knowledgeable community members that will try to help you as well.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Thats all good, tho I have posted the tech question exactly where it is suppose to be posted and I sent a support ticket in more than 24 hours ago, I am glad there are alot of peers here that would be willing to help with computer issue but im pretty sure they can't help with account issues, and besides I don't pay them I pay Cryptic for support so I realy shouldn't be refered to another consumer with a problem that Cryptic Techs should be handling, no offence to the other players, I just expect better support for my money, they could have at least responed saying they got the ticket, or even to say there not sure what the issue is, this way just seems like there ignoring us, meanwhile we sit waiting for a responce to a product we can't use. Ya that makes people want to run out and buy more games by Cryptic. sry but I am a little PO'ed
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Tech support does not handle billing issues you have to sent the ticket to billing. if you sent it to tech support it may be a while before it get transfered to billing which only works mon -fri 9am to 5 pm .
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    billing issue, dont try to answer if you have no clue
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    coderanger wrote:
    Our tech support team works normal business hours, though if you ask your question here there are many knowledgeable community members that will try to help you as well.

    This is what your members come up with "billing issue" tell me how out of my tech question that came about?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    CCarlson wrote: »
    Thats all good, tho I have posted the tech question exactly where it is suppose to be posted and I sent a support ticket in more than 24 hours ago, I am glad there are alot of peers here that would be willing to help with computer issue but im pretty sure they can't help with account issues, and besides I don't pay them I pay Cryptic for support so I realy shouldn't be refered to another consumer with a problem that Cryptic Techs should be handling, no offence to the other players, I just expect better support for my money, they could have at least responed saying they got the ticket, or even to say there not sure what the issue is, this way just seems like there ignoring us, meanwhile we sit waiting for a responce to a product we can't use. Ya that makes people want to run out and buy more games by Cryptic. sry but I am a little PO'ed

    The highlighted comment would lead others to believe that your issue is of a Billing support nature as Tech support does not have the means to assist with account issues. I did how ever look at your ticket and if you are having connection issues this is a place where people are more than happy to assist you. Copy/paste the results of the following tests.

    Run a trace route:

    * Click on Start
    * Click on Run, or if using Windows Vista just skip to the next step
    * Type cmd into the dialog box and press Enter.
    * In the window that opens type "tracert patchserver.crypticstudios.com"
    * Check the speed listed on the return

    If you see any hops over 180ms, this could be the cause of the rubber banding.

    How to acquire, run and read the Nettest tool:

    Go to http://files.champions-online.com/nettest.exe
    Download the application and run it (Windows 7 and Vista users make sure to right click the icon and run as admin if you are having issues with the tool running.)

    The Nettest tool checks that the ports required for patching and playing Star Trek Online are not blocked or filtered. Good values returned from the Nettest tool look like:

    Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    And one should read what a forum section is before posting in it.
    From the main forum page
    PC & Technical Issues
    Receive peer to peer support for technical issues in regards to Star Trek Online here! File a support ticket if you need help from the Cryptic Support team.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    There really needs to be a phone number for us to contact tech support. It's ridiculous.
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