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Never got my one month free play time

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I've had STO since about March. I've been paying since day one. I just noticed that the box advertises one month free play time... any ideas? I did submit a ticket, but no response yet :(
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    30 days subscription bonus is applied ehn you activated the game subscription and entered a reatil key and payment option.
    if yiou entered a credit card or paypal you are not charged for the subscription until the 30 days were used. so yur first charged for the game 14.99 month rate would be 30 days frm when you actvated.
    if you used a gametime card then the 30 days are added to the time of the game card (ie 30 day gametme card +30 days bonus you would not need to enter a new game time card for 60 days.)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    That's what I had assumed, but I have been billed every 30 days....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Balch wrote: »
    That's what I had assumed, but I have been billed every 30 days....

    I just looked at your account and it looks like you signed up in the beginning of March and your first subscription payment was not until l April. So it looks like you did receive your 30days free. Someone from billing will confirm this in your ticket soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Oh. I hadn't realized that.. thanks :)
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