***A more reasonable title for this thread is "Stuck at Initial Loading Screen"***
As a long time Star Trek fan I loved to hear that a online game of this nature was coming out, it pleases my heart to hear that a developer rushed to get a game of this nature out so quickly. But it makes my heart heavy and extremely aggravated when things start to go wrong, I find that I am in need of help and I am unable to make a support ticket if I CANNOT EVEN LOG INTO THE GAME, especially after I payed for a month subscription in advance and the game as well (and to think I was actually considering on buying a lifetime membership).
But Anyway, Thank you for coming to this thread and I really would appreciate your help; this is what has been happening.
I downloaded the game via the torrent file overnight as linked to by the official site.
When I first ran and installed the game EVERYTHING WORKED FINE. (there was a few lines of text to the bottom left of the login screen saying something along the lines of "Update your drivers or else things wont run as smoothly or something" So I decided I would update them now before I started tweaking on this game. I went to Nvidia and used the "Automatically find drivers" program and downloaded that driver.
Then all my problems began.
I ran it only to get it auto patched and boot up to the "cryptic studios and Atari loading screen." When the loading bar hits about halfway (right under the D) it stops, nothing happens and it doesn't move.
When I use the options and I boot it into safe mode it either does the exact same thing or goes to a black screen with or without the cursor changing (depending on if Fast Launch is checked).
After about 25-50 attempts of quitting, rerunning, and general feeling out the program I was able to get into the main log in screen and character selection TWICE. I quit the game after I got there because I wanted to see if I could repeat the process but to no avail.
At about the 55th attempt I uninstalled and reinstalled the program, and ran everything again with default settings, etc etc etc.
Nothing worked.
Below is my specs for my computer I hope I have provided enough information for you to help me out with my problem but in the event that my problem cannot be solved
If there any way that I could get a refund for buying a game that DOESN'T WORK?
If anyone can recommend a quicker way for technical support like a phone conversation or something, let me know.
Im going to try to not to throw my computer out of a window while this problem tries to get solved.
The reason you are stuck at the loading screen is that the integrated video chipset falls a bit below the minimum system requirements.
Star Trek Online Minimum System Requirements
-OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
-CPU: Intel® Core2 Duo 1.8 GHz, AMD Athlon X2 3800+
-Memory: 1 GB Ram
-Video: NVIDIA GeForce 7950/ ATI Radeon X1800/ Intel HD Graphics
-Sound: DirectX® 9.0c Compatible Soundcard
-DirectX® 9.0c or Higher
-Hard Drive: 10 GB Free Disk Space
-Disc Drive: 6X DVD-ROM
-Network: Broadband Internet Connection is Required
Star Trek Online Recommended System Requirements:
-OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
-CPU: Intel® E8400 Core2 Duo or AMD Athlon X2 5600+
-Memory: 2 GB Ram+
-Video: NVIDIA GeForce 8800/ ATI Radeon HD 3850+
-Sound: DirectX® 9.0c Compatible Soundcard
-DirectX® 9.0c or Higher
-Hard Drive: 10 GB Free Disk Space
-Disc Drive: 6X DVD-ROM
-Network: Broadband Internet Connection is Required
Also increasing my PSU to supply the required amount of wattage.
Would I then be alright and view the game in its full glory?
You wouldn't be able to run the game full spec, but the game should run. Keep in mind that your CPU is on the lower side of the minimum system requirements.
Comments
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A64&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/3/2008 07:03:48, 1477272 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A64&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/3/2008 07:03:48, 1477272 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
Date and Size: 7/3/2008 07:03:48, 1477272 bytes
Cap Flags: 0x0
Format Flags: 0x0
Description: DigitalIn (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5657 (English)
Driver Attributes: Final Retail
Date and Size: 7/3/2008 07:03:48, 1477272 bytes
Cap Flags: 0x0
Format Flags: 0x0
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x07FE
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/10/2009 19:39:52, 273920 bytes
| Driver: usbd.sys, 1/20/2008 16:47:25, 7680 bytes
Gameport Devices
PS/2 Devices
+ Enhanced Multimedia PS/2 Keyboard
| Matching Device ID: acpi\pnp0303
| Upper Filters: PS2
| Service: i8042prt
| Driver: PS2.sys, 9/7/2006 05:49:04, 21504 bytes
| Driver: i8042prt.sys, 1/20/2008 16:46:59, 64000 bytes
| Driver: kbdclass.sys, 1/20/2008 16:47:27, 42040 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 1/20/2008 16:46:59, 64000 bytes
| Driver: kbdclass.sys, 1/20/2008 16:47:27, 42040 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 1/20/2008 16:46:59, 64000 bytes
| Driver: mouclass.sys, 1/20/2008 16:46:59, 39992 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/10/2009 21:15:53, 62440 bytes
| Driver: sermouse.sys, 1/20/2008 16:46:59, 26624 bytes
| Driver: mouclass.sys, 1/20/2008 16:46:59, 39992 bytes
Star Trek Online Minimum System Requirements
-OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
-CPU: Intel® Core2 Duo 1.8 GHz, AMD Athlon X2 3800+
-Memory: 1 GB Ram
-Video: NVIDIA GeForce 7950/ ATI Radeon X1800/ Intel HD Graphics
-Sound: DirectX® 9.0c Compatible Soundcard
-DirectX® 9.0c or Higher
-Hard Drive: 10 GB Free Disk Space
-Disc Drive: 6X DVD-ROM
-Network: Broadband Internet Connection is Required
Star Trek Online Recommended System Requirements:
-OS: Windows® XP SP2 / Windows Vista® / Windows® 7 (32 or 64 bit)
-CPU: Intel® E8400 Core2 Duo or AMD Athlon X2 5600+
-Memory: 2 GB Ram+
-Video: NVIDIA GeForce 8800/ ATI Radeon HD 3850+
-Sound: DirectX® 9.0c Compatible Soundcard
-DirectX® 9.0c or Higher
-Hard Drive: 10 GB Free Disk Space
-Disc Drive: 6X DVD-ROM
-Network: Broadband Internet Connection is Required
GeForce 8800 GTX
Also increasing my PSU to supply the required amount of wattage.
Would I then be alright and view the game in its full glory?
You wouldn't be able to run the game full spec, but the game should run. Keep in mind that your CPU is on the lower side of the minimum system requirements.