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Multiple problems with digital deluxe edition

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello everybody,
I recently purchased The Star Trek Online Digital Deluxe Edition (Steam).
However, many of the extras are not available
1. The NX-prefix is not there.
2. The second product key doesn't work, the system says it has already been used, wich it has not.
3. The 30 free days are not visible in the 'My Account' section on the Star Trek Online website.

The only thing that does work is the Joined Trill race option and the Star Trek Original Series Uniform option.

I hope somebody knows what the solution to this problem is.

Thanks in advance,
MdR
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I looked into your account and here is what we have. You did get your 30 free days and your billing cycle does not start till Aug. You do have access to the NX-Prefix, but you have to redeem it in game through the C-Store. Any and all bonus items and such have to be claimed in the C-Store to be used. What was the 2nd product key for? Your game key is already applied to your account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Thanks, that explains a lot!
    The second product key is for a Steam exlusive phaser turret (http://store.steampowered.com/app/901222/).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    MdR wrote:
    Thanks, that explains a lot!
    The second product key is for a Steam exlusive phaser turret (http://store.steampowered.com/app/901222/).

    These are the bonuses I see for Steam:

    * Original Star Trek Uniform Set: Three uniforms from the original series (blue, red, yellow).
    * Exclusive “KHAAAN!” Emote: An unforgettable moment from the second Star Trek Film. This exclusive emote allows players to relive Kirk’s unforgettable moment of fury, with the timeless cry… “KHAAAN!”
    * Exclusive Klingon Blood Wine Toast Emote: Raise a glass like a Klingon! Greet other players with an exclusive Klingon gesture –the blood wine toast.
    * Unique Registry Prefix: Give your ship the coveted NX prefix, seen only on a handful of elite Starfleet vessels like the Defiant, 22nd century Enterprise, and Prometheus.
    * Unique Ship Item: Automated Defense Battery. This Tactical Module grants any ship a passive 360 arc attack power with a short range.

    All of these are on your account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    These are the bonuses I see for Steam:

    * Original Star Trek Uniform Set: Three uniforms from the original series (blue, red, yellow).
    * Exclusive “KHAAAN!” Emote: An unforgettable moment from the second Star Trek Film. This exclusive emote allows players to relive Kirk’s unforgettable moment of fury, with the timeless cry… “KHAAAN!”
    * Exclusive Klingon Blood Wine Toast Emote: Raise a glass like a Klingon! Greet other players with an exclusive Klingon gesture –the blood wine toast.
    * Unique Registry Prefix: Give your ship the coveted NX prefix, seen only on a handful of elite Starfleet vessels like the Defiant, 22nd century Enterprise, and Prometheus.
    * Unique Ship Item: Automated Defense Battery. This Tactical Module grants any ship a passive 360 arc attack power with a short range.

    All of these are on your account.

    Actually it comes with one other thing -

    Now includes a Steam-exclusive Phaser Turret – This Tactical Station Mod allows you to deploy a small space phaser turret.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Askray wrote: »
    Actually it comes with one other thing -

    Now includes a Steam-exclusive Phaser Turret – This Tactical Station Mod allows you to deploy a small space phaser turret.

    I don't see that on the steam page. You sure its this version?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I don't see that on the steam page. You sure its this version?

    For both the Deluxe Edition and standard edition of STO on Steam, if you look just underneath the price/"Add to Cart" button, you should see it.

    I bought the standard edition from Steam a few days ago and it did come with 2 keys. I was able to redeem the phaser turret key on my existing account (which is claimable in-game in the "Special Unlocks" section of the C-Store).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    For both the Deluxe Edition and standard edition of STO on Steam, if you look just underneath the price/"Add to Cart" button, you should see it.

    I bought the standard edition from Steam a few days ago and it did come with 2 keys. I was able to redeem the phaser turret key on my existing account (which is claimable in-game in the "Special Unlocks" section of the C-Store).

    Humm ok, then I would recommend that you contact Steam for a replacement. If they give you any gruff come back to us and I can see what we can do.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Humm ok, then I would recommend that you contact Steam for a replacement. If they give you any gruff come back to us and I can see what we can do.

    Actually, I spent a week or so with Steam chatting back and forth about aquiring that item after they changed it. Started the chat with them because they don't allow more then one purchase of the game and it's not able to be bought as a gift, and wanted to know how to get one. Anyway, They told me I could have it, but it was something that had to be done on Cryptic/Atari's end.

    Hadn't bothered asking about it because not sure whom to chat with.

    EDIT:

    HERE is the page to buy STO on Steam. HERE is the one for the STO DDE.

    You'll see just under the green button to ADD TO CART a line saying:

    Just Updated
    ____________


    Now includes a Steam-exclusive Phaser Turret – This Tactical Station Mod allows you to deploy a small space phaser turret.



    After redeeming your key, your exclusive item will be available in the C-Store’s Special Unlocks tab.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    There is a Phaser turret available in the C-store for me now, not sure how it got there tough, I wasn't able to use the product key, but it isn't all that important, the most important issues have been solved.
    Thanks again for your quick response!
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